HSBC - Time to go in at deep end!

[amtrakuk]

Hi there.

 

Like a few others on here, Im new to forums and especially the reclaiming procedures. I got onto this after seeing the Trevor McDonald program. I then looked on the "Money Expert" website. I get an average monthly charge of 100.00. I understand the first step is to get 6 years of bank statements from HSBC with a cheque for £10. I undertsand I send the "Data protection act letter" and cheque to the bank but to what address, does anyone have an address? Until I tot up the charges I am estimating 7.2k so I am obviously eager to get the ball rolling but dont want to trip up.

 

Any help would be appreciated.

 

Thanks in adavnce

 

Andy

[dolly]

Hello and welcome

 

You can send your DPA letter (with your £10 enclosed) to your local branch. They will no doubt pass it on to the relevant department. Make sure you send it recorded delivery so you can trace that they have received it...funnily enough a lot of DPA requests seem to be going missing!

 

As for your charges, when you tot them up be aware that there is a small claims limit of 5k....there are ways round it though so when you have all the details you need, with the total amounts, people will be able to give you advice on how to proceed.

 

Hope that helps a little.

[Janet-M]

Hi and Welcome

 

 

You can post it to your local branch , they will forward it to the relevant office and when you get your first refusal it will have an address where you send the next.

 

There are consequences to claiming over £5,000 please use the search facility and look for 'sever' .

 

It is very important that while you are waiting on a reply to your DPAR you spend that time reading the FAQ's and around the forums .You need to be fully aware of what you are undertaking as a mistake could be costly.

Use this thread to update us and keep us posted

[amtrakuk]

Many thanks for the prompt replies - it has definatly got me off to a good start. I'll keep you guys posted on what happens.

 

Once again, many thanks.

[HSBCrusher]

Good luck!

 

Crusher:D

[amtrakuk]

Hi there.

 

I see the 5k limit seems to be coming up. A long shot does anyone know if 2 cases be setup and the claim split between them?

 

Thanks in advance

 

Andy

[HSBCrusher]

They don't like it, the judge my put the 2 of them together anyway.

[Don Quioxte]

refer to Mjanet's post re:searching "sever" on the forums...

 

basically 5K is the threshold to keep the claim within the Small Claims Track.. the implication when the claim exceeds this is not grave - just that you will be liable for costs should you lose (unlikely) and even then they are likely to be in the region of £750 or so...

 

Having said that, the wider implication is that a defendant (the bank) could ask for a judge/court to consider amalgamation of the claims relating to one account and thus consolidate the value of the claim thus reducing your claim significantly. Also mounting a defence on one claim is far more profitable and cost-effective for the bank than fielding two or three claims relating to the same defendant and increases the likelihood that they may mount a defence..

 

having said that there are ways that you can split, cap, or delay the claims so that they cannot be deemed as to be running concurrently...have a wee read..

[Guest malissa7999]

hi,

im just starting a claim against HSBC too, you could always do what i did and do online banking, they show you the staements as far back as 6 years anyway, all you have to do is go through them and add up the charges, that way you can speed up the process and save yourself a tenner !!

give it ago

 

malissa

[HSBCrusher]

The letter does ask for any records of "manual intervention", which you cannot get on the website.

You need to give the bank a chance to send you these, even though they don't exist!

 

:grin:

[amtrakuk]

Monday is the big day when I start the case against HSBC. I am printing off the letter for my 6 years bank statements as we speak. I will keep you guys posted as to what the responce is. As I said before any feedback would be appreciated.

 

Andy

[HSBCrusher]

The best of luck to you

(but luck has nothing to do with it really!!!!)

 

 

Crusher

[amtrakuk]

Well I have dropped my addressed envelope, enclosing a letter and £10 cheque off at the Acombe (York) branch asking them to forward it to the Wincanton branch. I asked for a reciept to confirm they have received it but Cynthia who was the only one behind the counter said they don't issue receipts so I have come away empty handed. I was told they will forward it to head office who will direct it to the branch address written on the front of the envelope. How long should I typically have to wait for before I get a responce, if I get one?

 

Many thanks

 

Andy

 

I'm off outside for a cigarette, I feel like I need one!

[amtrakuk]

Sorry, seen it, 40 days!

[Irina]

H there

I need help where to sart.

Completely lost in the site.

I have read a lot of info today but am not sure what to start from.

Please advise me where to go first.

Thank you.

[amtrakuk]

Hi there.

 

I'm new to this also but theres a very helpfull crowd on here. First I filled in and sent this letter: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/6990-filing-your-data-protection.html

 

I included the cheque for £10 in the envelope and handed it in to my local HSBC branch asking them to forward it the branch my account is with. You should recieve 6 years of bank statements within 40 days. Hope this helps.

[amtrakuk]

Sorry this letter: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-data-protection-act-subject.html

[Irina]

Thank you

I found my way aound now. I might be silly but I kept all my statments for the past two years, so I think to try to calaim £580.00 for these years. I have the the preliminary letter ready to go tommorow by recorded post.

If you would like I can keep you posted on my progress.

I have the HSBC Data Controller address if you want it.

[amtrakuk]

If you can get more from the last 6 years go for that

[Irina]

I will definitely. It just fells uncomfortable to fight with them I would say scary. But if I succeed I will request another four years too.

I started a new thread yesterday http://www.consumeractiongroup.co.uk/forum/hsbc-bank/13343-580-claim-back.html if you are interested on my progress and why I am doing it.

[phoenixx9000]

Hi

I'm with HSBC and am currently trying to get £2700 back off them.

Do you have internet banking with HSBC? If so you can access all your statements for the last 6 years here. I didn't realise this initially but when I wrote to them asking for 6 yrs of statements, they advised me to look on internet banking. Hey Presto! Its all there just click 'my statements' in the menu on the left. Just to be awkward and **** them off, I wrote back saying my internet was down so could they send me the paper statements - still not received them but dont need them anyway!

[Irina]

I have the net access thank you very much but I have kept my statements over past two years. Two years ago I changed the account due to divorse so have no access to my old one on line. I will claim these two years money back and if it goes ok then will request my old statements as well.

Thanks a lot again

[amtrakuk]

I've finally got a letter back from HSBC, with my £10 cheque attached

 

"Thank you for your letter dated 26 June 2006 with regards to

information about transactions and charges on your account.

 

We will forward to you copies of the statements covering the period

in question. These will begin to arrive in seperate branches and

will be with you shortly.

 

We are happy to waive any fees for the productions of this

information and we return your payment.

 

Although many of our systems are automated, a "manual

intervention" by HSBC staff may be required in a variety of

situation including; account opening, dealing with

correspondence or telephone calls, when deposits or withdrawals

are made over the counter at our brances and from time to time

during account administration.

 

If you require more information, please let us know.

 

Yours sincerely

 

 

Ian Shepherd

Centre Manager"

 

I'm waiting with bated breath for the statements. A couple of things are now wrattling round my head. First, am I right in thinking this is a "standard letter"? They don't seem to know where this is heading as the letter goes on about general admin of the account. Secondly, what do they mean by statements arriving in seperate branches? Do they expect me to run round the country picking them up?

 

You're comments will be welcome

 

Regards

 

Andy

[maverik1979]

they will arrive in seperate Batches, so dont worry about that, regarding the letter, it is just a standard response, which despite what you may imagine, means that they know exactly what you are planning

[bze lizzy]

Have just spent some time reading through the posts on this thread I would like to thank you guys for inadvertently answering some of the questions that have been going round and round in my head. Confused.......... Anxious.............. Vulnerable....... that's an under statement. Thanks to you guys I now know who to send my SAR too, as I've spent ages to find out from paperwork. Lesssson learnt should know better and seek advice from you guys. Someone mentioned managed loans I have an equity loan which I'm still paying for and a flexi loan which I had to take out as a result of the banks advice to cover my exceeding of my overdraft as a result of the charges imposed on my account. They also transsferred what savings I had into my current account too to try to settle things without any notification beforehand. Can they do that? Can I claim back these monies too as they have encrued interest and with all the fees and charges mounting up I feel I'm going under and heading for a nervous breakdown, which is also not helped by their collection service constantly ringing me to say "did you know you are well overdrawn" as if they didn't know that it's mostly their fault I'm in this predictament in the first place. At the moment they also will not allow me to draw money out of my account so I have to use my credit card to buy food etc and petrol so that I can get to work. That is now rising and I'm now getting interest on that too. When will it end............................... Any ssuggestions will be appreciated as I feel so much better when I've shared and heard back from you guys as I start not to feel so isolated. I'm very grateful for this site.

 

bze lizzy