Hi guys, Just thought I'd try to keep you updated on what's happening. I've started getting my statements through after sending my SAR. They sent my £10 fee back before I'd received any information. In the accompanying letter they said & I quote: "We are happy to waive any fees for the production of this information and we return your payment". I must say I was surprised at the instant response, though I'm not expecting the rest to be so straightforward. At the mo I'm trying to work through Step 2 of this process it does take a lot of time to do it thoroughly. I don't want to find I've missed something or overlooked something in my haste to press on with this matter. Will let you know how I get on. Can anybody give me any good advice as to how to make this part of the process simpler please? bze lizzy

Hi, I have identified the number the calls were supposedly made to at a time when I was definitely in bed asleep. I am quite prepared to pay for the calls I have made & for services used which should be about £65 which is my average monthly bill. I recently experienced nuisance calls on my mobile. The culprit/s were identified by my provider who passed the info to Beds Police. They lost the info, I made a statement, was told they couldn't act because they were protected by data protection. They refused to investigate the matter further either through laziness, apathy, or unwillingness to do the appropriate paperwork. I therefore then registered both my landline and mobile phone with the telephone preference service. Result - calls stopped. bze lizzy

Hi, Thanks for the info hopefully I'll be able to get this matter resolved soon. bze lizzy

Hi Welly, Thanks again for that. I agree I think I do need to contact Ofcom, before I get into yet another very stressful situation taking on businesses and their unending red tape. Do you have any contact details for them please? Is there also a proper format for dealing with them? Would I be able to find a template letter in the site library? bze lizzy

Hi, Thanks for that I'll give it a try soon. bze lizzy

Hi, Thanks Zoe, It comes to something doesn't it when you think by having everything in one place you are making things easier for yourself, only to find out as far as HSBC is concerned the opposite is true. I expect all the banks are the same though, don't you? How are you coping with your dealings with them? bze lizzy

Hi again, Many thanks for the info I'll once again take it on board. To be honest I still feel a bit of a newbie at this and computing in general I'm embarrassed to say so please forgive me and understand if I ask silly questions that seem to be straightforward but not necessarily so to me. Thanks again for the advice and support, bze lizzy

Hi Welly, Thanks for the advice, no unfortunately I do not have such a system. Would it help? bze lizzy

Hi, I have recently sent off my SAR, had the fees for the production of the information waived, and received my first batch of statements through. I'm feeling overwhelmed and starting to panic even though you said I had no need too but it's such a challenge and I don't want to add more problems to my situation. What would you advise me to do as best way to wade through this maze? Thanks bze lizzy

Hi, Thanks for that advice just last week I had yet another unpleasant phonecall. The female operator on the other end was quite abrupt & said you'd better sort things soon. At which point I thought enough is enough, although since receiving your email I had already decided to tell them where to go. I said I'm not able to talk now so I suggest that whatever the reason is for this call you put it to me in writing and if anything relating to my accounts occurs in the future you put those matters in writing too. To which I got a peeved hmm as if to say how very dare you. I ended the call. Ps how do I pm you if I need to I don't understand how it works please explain. bze lizzy

Sorry for delay in response to your advice. I'm starting to understand a little easier how to use the site. I did take your advice and sent off my SAR, within a week of submitting it I had a letter stating and I quote " we are happy to waive any fees for the production of this information and we return your payment". Is this a normal response from HSBC or any other bank? I have also now started to receive my batches of statements through the post. Could you please advise best way to sift through appropriate charges so that I can then be appropriately prepared for step 2 of this process. I'm trying not to panic!panic!panic! as already been advised by other buddies on this site but I'm feeling overwhelmed and don't wish to make mistakes that could add to my situation. Thanks again, bze lizzy

Thanks for that info it helps to have yet another perspective on it. Can I actually claim the monies paid back? bze lizzy

Dear Mike, I too have had problems with Euro carparks. In that I work for the railway and parked on rail property at my local station displaying my staff pass I was fined £80 reduced to £50 after contacting Euro carparks themselves, carpark appeal bodies, CAB (Citizens Advice Bureau) & my local MP. As soon as the latter was on the case things started being resolved asap. I must say I found the whole longwinded process very stressful but at least it's now resolved. I'd be interested to know if you can claim them back. Hope this helps, bze lizzy

Hi Guys, I'm hoping there is someone out there that can give me some help & guidance with my recent dispute with NTL. It started when I received my statement dated 19th June. I was shocked to find that they expected me to pay a bill for £124.05. I was immediately suspicious & decided to check it even more thoroughly than I normally do. My usual monthly bill for all my services with them is between £65 - £70 give or take according to the calls I make. Yet I'm seen as a low tarrif user. I discovered that they wanted to charge me for 79 calls I DID NOT make, and according to NTL I had made 60 calls to the SAME number on the SAME day with minutes only between calls. I immediately rang customer services and explained the situation. I am quite prepared to pay for the calls I have made but NOT for the ones I have not. I asked for the matter to be addressed and to give me a new bill as ammended with the rebate for the disputed calls. I was told that was quite acceptable, I should be able to get the money discounted as I was not disputing making ALL the calls on my bill just the specific 79. I outlined these to the operator who filled in a form her end detailing the facts of my dispute. I was told I would receive a phonecall within the next 24 - 48 hrs confirming this. Surprise, surprise....... not! No phonecall so I decided to ring them again. This time I was told the hold up was due to the form not being filled in correctly. This I find hard to believe as she sseemed to have been quite thorough checking & rechecking details to ensure she had all the facts. I had to repeat matters all over again & was told I'd get a phonecall once again within the next 24 - 48 hrs. I thought aye, aye! I've been here before. I'm not prepared to be given the runaround anymore. So after ending the call I printed off a grievance letter to customer services in Luton. I stated that they had 7 days to resolve the situation as I was prepared to take matters further. I then received a letter stating (I paraphrase the content here) " pay up or we'll suspend your services & add more charges to your account. The 7 days were up yesterday I checked the bank statement to see if NTL had been honourable but as expected they were not. Also on receipt of the first bill I instructed the bank in writing to freeze my D.D. to NTL. This they did today I have received another bill for July. They claim that my £124.05 is outstanding & demand payment plus my usage charges for this month that come to £65.93. Making total amount £189.98. I am quite prepared to pay the £65.93 as that is accurate. What is the best way to make this payment? Will they accept it? Please help! bze lizzy

Hi, I have recently been in a similar situation to yourself in that I was given an unfair parking ticket by Euro Carparks. I work at my local railway station and was given a parking ticket for as they put it "parking illegally" although I was on railway property and clearly displayed my parking permit. I took the following steps: 1) I made initial contact to the company by phone and followed this up with a letter. I kept a copy of the letter and noted when I'd contacted them. 2) They ignored and dismissed my claim and began sending me threatening letters. I kept copies of these too. 3) I went to the CAB (Citizens Advice Bureau) they contacted the company on my behalf. The notice was then put on hold while I continued to fight the decision. 4) I contacted the following appeal bodies: Parking & Traffic Appeals Service (London appeals) 02077474700 National Parking Adjudication Service(England, outside London, Wales) 01612425252 Scottish Parking Appeals Service 01312210409 British Parking Association 0144447300 5) Finally after gathering as much info as I could and researching into it. I found I was still battling bureaucracy so I found out the number of my local MP made initial contact with his office by phone. Then sent copies of EVERY piece of correspondence in my case to him he took over the matter and got the matter resolved on my behalf. It does take time but it will work out in the end. Hope this helps bze lizzy