No communications

[katslo]

Having a nightmare, can anyone help?! Don't worry, there is a question at the bottom!

Some history - I've previously sent off a SAR and £10 cheque to Lloyds. Got letter back saying I would have to nominate a branch to collect the data from as my address has changed since holding the account, their letter said I would receive a telephone call when the data was ready to collect. I nominated my branch and noticed that the £10 cheque had been cashed (bloody cheek! ) but I still had no call to say the data was ready.

 

I couldn't find my branch telephone number. I phoned customer services - they told me they don't deal with charges refunds and gave me another number (Aldershot, I think) who als then told me they don't deal with it either. Aldershot give me another number - I get a recorded message saying the number is no longer in service by Lloyds and giving the Customer Services number. I call this again and they call my nominated branch - the data is not there. The customer services manager then says the number they have been given (by Lloyds) to pass out to customers enquiring about refunds is the Aldershot number!! She doesn't know what to suggest (I feel quite sorry for her as she really seems to be trying her best!). On the positive side she did agree that Lloyds have breached the DPA and that I have done all that I can to get my data.

 

My question is, how do I proceed? I have no idea what my charges could be and Lloyds have only sent one letter to me in response to four that I've sent them so sending yet another request, especially when they've already cashed my cheque(!!!!) would seem pointless and really annoying:evil: . Please help!

[PeterAnderson]

Katslo - Hi,

 

Firstly do not panic. I think the best people to ring are the LTSB Customer Service Recovery Centre, Andover.

 

Here are some numbers 4U:

01264-752214

++++ - 832297

++++ - 832915

 

I have dealt with this Unit and found them VERY helpful - JeeZ she even wished my luck with my claim

 

How cool is that

[katslo]

thanks for the numbers - unfortunatly got my towns muddled and have already tried two of them (01264 832297 / 832915) but will try the other one!

Keep your fingers crossed for me, I'm finding this all quite stressful!

[BARTY]

Hi

Try sending this:

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

 

Good luck, let us know how you get on.

Barty:)

[Curlyben]

Don't bother trying to call Andover as you'll never get through.

 

I had a similar problem, but I ended up useing the internet banking people for help.

 

E-mail them your refernce number from your letter along with the letter Barty so kindly linked to to [email protected]

 

Took me a few weeks and some e-mails, but in the end I got 10 years worth of statements through.

Well worth it wish I'd done this to start with.

[McIavelli]

Cheers Barty & Curly. Just emailed the internet banking people as I have loads of statements missing, so got my fingers crossed..Fortunately they did send me a list of charges. I hope they comply.

 

Incidentally, has anyone in here got to the stage of taking a bank to court for non compliance?

 

Best Wishes

 

McIavelli (I'm not that devious really)

[Curlyben]

Also don't forget that all statements from July 2002 are available online.

Bit of a pain finding all the info needed, but can be done.