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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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katslo
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Having a nightmare, can anyone help?! Don't worry, there is a question at the bottom!:wink:

Some history - I've previously sent off a SAR and £10 cheque to Lloyds. Got letter back saying I would have to nominate a branch to collect the data from as my address has changed since holding the account, their letter said I would receive a telephone call when the data was ready to collect. I nominated my branch and noticed that the £10 cheque had been cashed (bloody cheek!:mad: ) but I still had no call to say the data was ready.

 

I couldn't find my branch telephone number. I phoned customer services - they told me they don't deal with charges refunds and gave me another number (Aldershot, I think) who als then told me they don't deal with it either. Aldershot give me another number - I get a recorded message saying the number is no longer in service by Lloyds and giving the Customer Services number. I call this again and they call my nominated branch - the data is not there. The customer services manager then says the number they have been given (by Lloyds) to pass out to customers enquiring about refunds is the Aldershot number!! She doesn't know what to suggest (I feel quite sorry for her as she really seems to be trying her best!). On the positive side she did agree that Lloyds have breached the DPA and that I have done all that I can to get my data.

 

My question is, how do I proceed? I have no idea what my charges could be and Lloyds have only sent one letter to me in response to four that I've sent them so sending yet another request, especially when they've already cashed my cheque(!!!!) would seem pointless and really annoying:evil: . Please help!

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Katslo - Hi,

 

Firstly do not panic. I think the best people to ring are the LTSB Customer Service Recovery Centre, Andover.

 

Here are some numbers 4U:

01264-752214

++++ - 832297

++++ - 832915

 

I have dealt with this Unit and found them VERY helpful - JeeZ she even wished my luck with my claim

 

How cool is that :D

If you think this post has been of help, please click on my SCALES on the left - thanks :-) :-x

 

Peter Anderson

Me Vs Morgan Stanley - WON £490

Me V's LTSB - Private & Bus Acc - £18.8k (since Oct1997)

inc: S.69 Interest (and growing daily) -;)

Please remember to DONATE when you have WON

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thanks for the numbers - unfortunatly got my towns muddled and have already tried two of them (01264 832297 / 832915) but will try the other one!

Keep your fingers crossed for me, I'm finding this all quite stressful!

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Hi

Try sending this:

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

 

Good luck, let us know how you get on.

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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Don't bother trying to call Andover as you'll never get through.

 

I had a similar problem, but I ended up useing the internet banking people for help.

 

E-mail them your refernce number from your letter along with the letter Barty so kindly linked to to [email protected]

 

Took me a few weeks and some e-mails, but in the end I got 10 years worth of statements through.

Well worth it wish I'd done this to start with. :D

  • Haha 1

Be VERY careful whose advice you listen too

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Cheers Barty & Curly. Just emailed the internet banking people as I have loads of statements missing, so got my fingers crossed..Fortunately they did send me a list of charges. I hope they comply.

 

Incidentally, has anyone in here got to the stage of taking a bank to court for non compliance?

 

Best Wishes

 

McIavelli (I'm not that devious really)

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