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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
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Pipex ignored cancellation


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Hi,

 

I wrote a letter to Pipex at the end of my contract in October 2006 cancelling their service, I then proceeded to cancel my direct debit to them. This was because I was moving away from my aunts back to london.

 

I have now just recieved a letter saying I owe them £200, this is the first correspondance i've had from them since I wrote them the cancellation letter, and I got my aunt to check today and the internet is still active there.

 

Where do I stand?

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Guest weegirl

I had this problem with UK Online - who then refused to close my account until the bill was paid (which they cannot do). Pipex will be able to tell if the service has been used or not. Obviously as your aunt did not know it was still on, your account will show that there have been no downloading or surfing.

 

They will probably try being awkard about it and refuse to budge, but you could try and negotiate with them and ask them to be reasonable first of all. At the end of the day, if you have moved, there is little chance of them ever getting this money and they know it. Even if they did push it, the service has not been used - this wouldn't look good for them in a small claims court.

 

I presume the account is in your name as you were paying the bills? If so, I would ring, record the call. I have found with these companies they say plenty over the phone but if you write to confirm this information, they ignore you. Once you have the conversation recorded, they can't backtrack. You don't have to inform them you are recording, it is not illegal to record your own telephone conversations.

 

You can get various equipment to do this, but I just put my house phone on loudspeaker and used my voice recorder on my mobile.

 

Confirm the (non) usage first of all. Confirm the reason you cancelled (not your new address though!) and try reasoning with them. Be nice to start with, sometimes you catch more flies with honey than vinegar. Point out that you did cancel, you can provide a copy of the letter and that the service was not used, which backs up what you are saying. I would not let on that your aunt lived at the address the broadband was, that's none of their business, as far as they are concerned you just rented a room in a house and then moved away.

 

Back up this call with a letter sent recorded delivery. You may be lucky and get someone who is willing to work with you and sort this out straight away.

 

Keep us posted if they won't negotiate.

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  • 2 months later...
  • 5 months later...

FORGET IT:

 

Here is my battle with PIPEX/TISCALI.. I have now migrated to another ISP:

 

Sorry but my request was made on 9th December 2007.

Once again you are clearly failing to check your records.smile_angry.gif

 

As far as Im concerned there is no outstanding amount as I followed all your rules of termination of contract

 

It is you have failed to keep accurate records, and so therefore why dont you take it up with OFCOM to clarify your position.

 

Also one of your customer service managers gave a free months connection due to PIPEX's incompetence so take as that as payment in full as I never used the month

 

If you wish to take this further then you will now have to take this up with OFCOM and my solicitors and will dearly love to prove how TISCALI/PIPEX are so incompetent !!

 

Oh and by the way do not expect me to phone you. So stop inviting me to call you. If you so wish to speak to me you have my number,

why dont you call me after 9pm weekdays and I will be more than happy to put PIPEX/TISCALI in their place.

 

CHECK YOUR RECORDS !!!!! and if YOU HAVEN'T TERMINATED MY CONNECTION YET, WHY AM I CONNECTED WITH MY NEW ISP PROVIDER AND HOW THE HELL ARE THEY ABLE TO PROVIDE A SERVICE TO ME AND WHY DO I NOW HAVE A NEW IP address ?

YOU PATHETIC INCOMPETENT BUFFOONS !

 

Dear Customer Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.[/font]

Subject

Termination

 

Discussion Thread

Response (Amina Olijade)

 

20/02/2008 04.10 PM

 

Dear Mr L......

 

Thank you for your e-mail

 

I have looked through your account and according to the notes on it, we contacted you in December regarding the Mac code but there was no response from you.

 

We have now proceeded with the cancellation of your account which will be done on the 7th March 2008. As you are aware, we do require 30 days notice for the cancellation of an account. As you requested your Mac code end of December, you will still be required to make payment of the last bill which runs until January.

 

If you require any further assistance, do not hesitate to contact Customer Services on 0871 222 5550.

 

Kind Regards,

 

Amina Olajide

Customer Liaison

Pipex Internet Ltd

Tel: 0871 222 5550

Web: http:llwww.pipex.co.uk

Customer

 

18/02/2008 04.26 PM

 

 

 

==================== text File Attachment ====================

Attachment 2.txt, 12081 bytes, added to incident

Response (Stevie Nash)

 

18/02/2008 12.36 PM

 

Dear Sir,

 

Thank you for your email.

 

I can confirm that unfortunately i was unable to open the attachment to this email.

 

Please paste the text of this attachment in the reply email so that we can deal with your issue as soon as possible.

 

We are sorry for any inconvenience caused.

 

If you have any further questions please do not hesitate to contact us.

 

Kind Regards

 

Miss Stevie Nash

 

Customer Care Email Team

Pipex

Telephone number:0871 222 5550.

Fax number:0871 222 6373.

http://www.pipex.co.uk

 

This email is subject to http://pipex.net/disclamer.net

 

*Calls charged at 10p/min from a BT line or calls charged by Pipex at 5p/min. Calls from mobiles and other providers may vary.

Customer

 

17/02/2008 06.26 PM

 

 

 

==================== text File Attachment ====================

Attachment 1.txt, 45752 bytes, added to incident

Response (Stevie Nash)

 

15/02/2008 12.27 PM

 

Dear Sir,

 

Thank you for your email.

 

I can confirm that i have checked your account and i can confirm that your account with us is still live.

 

In order to initiate a cancellation request please contact our cancellations team on 0871 222 6366. Opening hours: 9am - 6pm, Monday - Friday.

 

This enables us to perform the necessary security checks to ensure all requests originate from the account holder. It also gives us the opportunity to discuss your reasons for migrating.

 

Please note that the cancellation of your broadband connection may incur a cancellation fee if you are still within your contract period. The cancellation fee would consist of any remaining months of your contract.

 

If you have any further questions please do not hesitate to contact us.

 

Kind Regards

 

Miss Stevie Nash

 

Customer Care Email Team

Pipex

Telephone number:0871 222 5550.

Fax number:0871 222 6373.

http://www.pipex.co.uk

 

This email is subject to http://pipex.net/disclamer.net

 

*Calls charged at 10p/min from a BT line or calls charged by Pipex at 5p/min. Calls from mobiles and other providers may vary.

Customer

 

14/02/2008 08.27 PM

 

Username: aowoXXX

 

Query: Hello,

 

Pipex, I have terminated my contract with you on 3rd Jan 08 so why am still receving invoices from you.

 

Question Reference No080214-003874

 

Date Created:

 

14/02/2008 08.27 PM

 

Last Updated:

 

20/02/2008 04.10 PM

 

Status:

 

Awaiting Customer

 

Tiscali TV:

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A hitla, what memories your post ignited. Being repeatedly asked to phone them (at my cost of curse) and them completely ignoring my demand they call me if they want to sort out their error.

 

In my case, months after canceling the service in writing (and canceling the DD with the bank in writing!) and then having the bank account details changed for other reasons (not connected to them), I discovered that they were still debiting the account on a monthly basis.

 

The question that leapt to mind was how on earth did they get the new bank account details? It was the same bank but different details...

 

There was only one possibility -- the bank had provided the information to them.

 

Letter after letter to the bank, dozens of emails to and from the ISP covering a period of well over a year eventually resulted in a full refund from the bank (but only after I wrote to the head man in their Inspectorate Dept).

 

I was so incensed I compiled a full file took it to the police and lodged a formal complaint of fraud. The police wrote to the ISP. The ISP didn't bother to answer them and so our beloved boys in blue simply shrugged their shoulders and dropped the investigation.

 

What a world.

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  • 3 weeks later...

I have found Pipex to be one of the rudest most arrogant group of people to deal with. Having paid more for 2 meg broadband because it was a home office account than most people were paying for 8 meg they finally changed me over last september. While I was at it I moved to 8 ip's. It took nearly five months to get the ip information from them so I lost patience and after ten years of being a customer, I obtained my mac code and moved to Tiscali.

At the end of last month and without any warning they debited my account to the tune of 208.71 plus 35.54 for the following month. To date I have djust had the usual arrogant responses.

 

My mother has been complaining about having constantly no connection for the last month or so and it has taken three weeks to get a response. When they phoned her last year to suggest she upgrade to 8 meg and take their poxy call service she asked them to send her the details in writing to confirm what was happening and what that meant as she is deaf and even with a hearing aid and her phone on speaker she still has trouble understanding things on the phone but they failed to do so. They have told her it will cost £112 and some pence to cancel her contract and that the original T&C's stand leaving no need for further written details.

 

I have told them I will happily take this to court and contacted the BBC Watchdog programme, anyone else who wants to do this with me is more than welcome. If we deal with these people as a group rather than individuals they may take note.

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  • 3 weeks later...

Hi,

 

I would love to take some action as a group of ex pipex customers!

 

Please let me when you have a few folks on board I would relish the opportunity to take Pipex to the cleaners!

 

regards,

 

Thorn

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