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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lisa V Abbey +*+* WON +*+*


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cheers martin!! i was hoping that you would tell me that i only needed a bit of the info that i have. not all of it!!

 

better get reading and hopefully my sponge of a brain will find some space to take it all in. lol

 

lisaxx

if i have helped you at all click please the scales on top right!

 

ABBEY

11/4 S.A.R - (Subject Access Request) SENT OFF

1/6 LBA SENT

22/7 LETTER SENT REQUESTING THEM TO REFUND CHARGES

15/7 STATEMENTS RECEIVED (ALL 6 YEARS WORTH)

20/7 CLAIM ISSUES IN OLDHAM COUNTY COURT.

8/8 CLAIM ACKNOWLEDGED GIVING THEM TILL 21/8.......

SETTLED IN FULL!!!!!!!

 

T MOBILE i won!

16/6 Data Protection Act SENT OFF

 

5/8 t mobile have failed to comply with the Data Protection Act/S.A.R - (Subject Access Request) reques ....BRING IT ON BABY!!

7/8 LBE SENT GIVING THEM 7 DAYS TO COUGH UP MY CASH

7/9 FULL REFUND BEEN SENT!!

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not long now just over a week to hand in bundle at court!

arrrrgggghhh

if i have helped you at all click please the scales on top right!

 

ABBEY

11/4 S.A.R - (Subject Access Request) SENT OFF

1/6 LBA SENT

22/7 LETTER SENT REQUESTING THEM TO REFUND CHARGES

15/7 STATEMENTS RECEIVED (ALL 6 YEARS WORTH)

20/7 CLAIM ISSUES IN OLDHAM COUNTY COURT.

8/8 CLAIM ACKNOWLEDGED GIVING THEM TILL 21/8.......

SETTLED IN FULL!!!!!!!

 

T MOBILE i won!

16/6 Data Protection Act SENT OFF

 

5/8 t mobile have failed to comply with the Data Protection Act/S.A.R - (Subject Access Request) reques ....BRING IT ON BABY!!

7/8 LBE SENT GIVING THEM 7 DAYS TO COUGH UP MY CASH

7/9 FULL REFUND BEEN SENT!!

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lol!! not got it sorted yet.... i keep looking at it in the corner of the room! its scaring me:lol:

 

i know everyone says its easy, but it doesnt seem so to me. i start reading then get confused by it all, as i said before there is sooo much to take in, and im probably taking in the wrong thing!

 

im just gonna hand it in and be done with it! worry about it when the court date comes!

 

lisax

if i have helped you at all click please the scales on top right!

 

ABBEY

11/4 S.A.R - (Subject Access Request) SENT OFF

1/6 LBA SENT

22/7 LETTER SENT REQUESTING THEM TO REFUND CHARGES

15/7 STATEMENTS RECEIVED (ALL 6 YEARS WORTH)

20/7 CLAIM ISSUES IN OLDHAM COUNTY COURT.

8/8 CLAIM ACKNOWLEDGED GIVING THEM TILL 21/8.......

SETTLED IN FULL!!!!!!!

 

T MOBILE i won!

16/6 Data Protection Act SENT OFF

 

5/8 t mobile have failed to comply with the Data Protection Act/S.A.R - (Subject Access Request) reques ....BRING IT ON BABY!!

7/8 LBE SENT GIVING THEM 7 DAYS TO COUGH UP MY CASH

7/9 FULL REFUND BEEN SENT!!

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cheers will do!

 

but i have been informed that i can ring up and ask if they would like to settle. what do you think? i have nothing to loose?

 

lisaxx

if i have helped you at all click please the scales on top right!

 

ABBEY

11/4 S.A.R - (Subject Access Request) SENT OFF

1/6 LBA SENT

22/7 LETTER SENT REQUESTING THEM TO REFUND CHARGES

15/7 STATEMENTS RECEIVED (ALL 6 YEARS WORTH)

20/7 CLAIM ISSUES IN OLDHAM COUNTY COURT.

8/8 CLAIM ACKNOWLEDGED GIVING THEM TILL 21/8.......

SETTLED IN FULL!!!!!!!

 

T MOBILE i won!

16/6 Data Protection Act SENT OFF

 

5/8 t mobile have failed to comply with the Data Protection Act/S.A.R - (Subject Access Request) reques ....BRING IT ON BABY!!

7/8 LBE SENT GIVING THEM 7 DAYS TO COUGH UP MY CASH

7/9 FULL REFUND BEEN SENT!!

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well i have had a phone call and i have accepted thier 100% offer!!:D :D :D

 

yeeee haaa woooo hoooo ye baybeeee!!

 

 

just got to wait to get the letter and sign it, i told them i would only write to the judge when i have received the money!

 

soooooooooo chuffed!

 

lisaxxx

 

dontation will be made!

if i have helped you at all click please the scales on top right!

 

ABBEY

11/4 S.A.R - (Subject Access Request) SENT OFF

1/6 LBA SENT

22/7 LETTER SENT REQUESTING THEM TO REFUND CHARGES

15/7 STATEMENTS RECEIVED (ALL 6 YEARS WORTH)

20/7 CLAIM ISSUES IN OLDHAM COUNTY COURT.

8/8 CLAIM ACKNOWLEDGED GIVING THEM TILL 21/8.......

SETTLED IN FULL!!!!!!!

 

T MOBILE i won!

16/6 Data Protection Act SENT OFF

 

5/8 t mobile have failed to comply with the Data Protection Act/S.A.R - (Subject Access Request) reques ....BRING IT ON BABY!!

7/8 LBE SENT GIVING THEM 7 DAYS TO COUGH UP MY CASH

7/9 FULL REFUND BEEN SENT!!

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Way to go Lisa - well done! Another one to chalk up!! ;)

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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woooo hooo im still dancing round the front room. dont think ill need to go to the gym tonight!!

 

lisaxx

if i have helped you at all click please the scales on top right!

 

ABBEY

11/4 S.A.R - (Subject Access Request) SENT OFF

1/6 LBA SENT

22/7 LETTER SENT REQUESTING THEM TO REFUND CHARGES

15/7 STATEMENTS RECEIVED (ALL 6 YEARS WORTH)

20/7 CLAIM ISSUES IN OLDHAM COUNTY COURT.

8/8 CLAIM ACKNOWLEDGED GIVING THEM TILL 21/8.......

SETTLED IN FULL!!!!!!!

 

T MOBILE i won!

16/6 Data Protection Act SENT OFF

 

5/8 t mobile have failed to comply with the Data Protection Act/S.A.R - (Subject Access Request) reques ....BRING IT ON BABY!!

7/8 LBE SENT GIVING THEM 7 DAYS TO COUGH UP MY CASH

7/9 FULL REFUND BEEN SENT!!

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Congratulations Lisa. That has made me feel less anxious about going through the process myself. You must feel very relieved!

Data Protection Act letter sent 11th July 2006

Microfiche argument received 17th July 3006

Response sent 24th July 2006

14 months statements received 26th July 2006

Microfiche data received 28th and 29th July 2006

Prelim letter sent 1st August 2006

Sorry you're not happy letter received 11th August 2006

£175 refund unexpectedly appeared in bank account 16th August 2006

LBA sent 16th August 2006

Claim served 5th October 2006 - Abbey acknowledged 16th October and defence filed.

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Well Done Lisa

Please Click The Scales if I have been of help to you.

 

 

Kensington Mortgages withdrawn. no costs

NatWest Settled in full

Abbey Court Settled in Full

Capital 1 settled in full

Halifax settled in full :D

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Hi Lisa, well done! Just wanted to ask- did you actually send your court bundle? and did you call them and ask them if they wanted to settle? i'm in a similar postion my court date has just come thru, its 18th December. court bundle has to be in 14 days prior so i'm frantically preparing! Would like to hear that it could be avoided. Thanks

I've beat HSBC, GE Money and Abbey

 

Court pending V Barclays and Time Retail

 

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hi sara, yes i had handed my court bundle in on the day the offered settlement.

 

i did call them and spoke to a lady called christine 02077 564 398. she is a very pleasant lady. i just asked her if she would be prepared to settle out of court, she asked me if i had an offer before, so i said yes, 50% and i rejected it. she took my number and said that she would get back to me. then yesterday someone else called me and offered me settlement. but the lady said that the total was 1414.41, i said that that is not the amount, that is the amount it was on the day i filed in court, but the interest has gone up so its 1430.77. i said that i then wanted my 10.00 dpa/sar fee refunded also, so the total is now 1440.77.

 

i would recommend that you check you schedule of charges to see how much it is upto now, dont forget that the total changes everyday, by a few pence.

then call the lady above, and you hopefully get settlement tomorrow!

 

good luck lisax

  • Confused 2

if i have helped you at all click please the scales on top right!

 

ABBEY

11/4 S.A.R - (Subject Access Request) SENT OFF

1/6 LBA SENT

22/7 LETTER SENT REQUESTING THEM TO REFUND CHARGES

15/7 STATEMENTS RECEIVED (ALL 6 YEARS WORTH)

20/7 CLAIM ISSUES IN OLDHAM COUNTY COURT.

8/8 CLAIM ACKNOWLEDGED GIVING THEM TILL 21/8.......

SETTLED IN FULL!!!!!!!

 

T MOBILE i won!

16/6 Data Protection Act SENT OFF

 

5/8 t mobile have failed to comply with the Data Protection Act/S.A.R - (Subject Access Request) reques ....BRING IT ON BABY!!

7/8 LBE SENT GIVING THEM 7 DAYS TO COUGH UP MY CASH

7/9 FULL REFUND BEEN SENT!!

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thanks so much for your reply lisa. will play with figures today and wwhen i'm ready give that lady a call. thanks again

I've beat HSBC, GE Money and Abbey

 

Court pending V Barclays and Time Retail

 

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Congratulations lisa!!! Will try ringing that number tomorrow. Would save me faffing around with a court bundle! Enjoy the taste of victory!!!

Abbey: £978 plus £136 in overdraft interest plus £200 estimated

12/5/06: Data Protection Act letter sent, recv.d: 15/5/06

13 mths statements recv.d: 27/5/06

Data Protection Act chq clears 30/5/06

31/5/06: Reply to microfiche letter sent

19 & 23/6/06: received microfiched movements

3/7/06: Sending LBA letter

20/7/06 Claim submitted online

18/8/06 Abbey defence and 50% offer received

21/8/06 AQ received (last date for filing: 9/9/06)

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thanks again lisa, am gonna call them tomorrow with my revised figures. 1 small problem as i never got my statements between july 2001 - aug 2004 but think i'll decide a cash value for those just to get this thing sorted, am very poor right now!!! will keep u posted!

I've beat HSBC, GE Money and Abbey

 

Court pending V Barclays and Time Retail

 

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yes just look at what you was charged yearly and estimate it on that.

and if they come up with an offer, think about it first, and ask them to tell you how much you have been charged in the years that you dont have the statements for, they should be able to get these for you. when they have tell them that you want the interest on each charge from day it occured.

 

good luck lisaxx

if i have helped you at all click please the scales on top right!

 

ABBEY

11/4 S.A.R - (Subject Access Request) SENT OFF

1/6 LBA SENT

22/7 LETTER SENT REQUESTING THEM TO REFUND CHARGES

15/7 STATEMENTS RECEIVED (ALL 6 YEARS WORTH)

20/7 CLAIM ISSUES IN OLDHAM COUNTY COURT.

8/8 CLAIM ACKNOWLEDGED GIVING THEM TILL 21/8.......

SETTLED IN FULL!!!!!!!

 

T MOBILE i won!

16/6 Data Protection Act SENT OFF

 

5/8 t mobile have failed to comply with the Data Protection Act/S.A.R - (Subject Access Request) reques ....BRING IT ON BABY!!

7/8 LBE SENT GIVING THEM 7 DAYS TO COUGH UP MY CASH

7/9 FULL REFUND BEEN SENT!!

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Yaaaayy! :):):):):):)

 

I know I sohuld post on my own thread, but no-one ever seems to read mine! Tried phoning Christine on that number this morning but got an automated reply. Luckily I had emailed Paul Denham from DLA and got a reply.Although he didn't supply with an address for Christine he must've forwarded the message to her, cos she contacted me. Turns out my case has been "settled in full" and a letter is on its way!!!!!!

I'm gonna "hang fire" until it arrives then post in my own thread, but I just had to share this with someone

 

HURRAH!!!!

 

docdros

Abbey: £978 plus £136 in overdraft interest plus £200 estimated

12/5/06: Data Protection Act letter sent, recv.d: 15/5/06

13 mths statements recv.d: 27/5/06

Data Protection Act chq clears 30/5/06

31/5/06: Reply to microfiche letter sent

19 & 23/6/06: received microfiched movements

3/7/06: Sending LBA letter

20/7/06 Claim submitted online

18/8/06 Abbey defence and 50% offer received

21/8/06 AQ received (last date for filing: 9/9/06)

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that is fantastic news!! congratulations!!!!

 

yeee haaa !!

 

lisaxx

if i have helped you at all click please the scales on top right!

 

ABBEY

11/4 S.A.R - (Subject Access Request) SENT OFF

1/6 LBA SENT

22/7 LETTER SENT REQUESTING THEM TO REFUND CHARGES

15/7 STATEMENTS RECEIVED (ALL 6 YEARS WORTH)

20/7 CLAIM ISSUES IN OLDHAM COUNTY COURT.

8/8 CLAIM ACKNOWLEDGED GIVING THEM TILL 21/8.......

SETTLED IN FULL!!!!!!!

 

T MOBILE i won!

16/6 Data Protection Act SENT OFF

 

5/8 t mobile have failed to comply with the Data Protection Act/S.A.R - (Subject Access Request) reques ....BRING IT ON BABY!!

7/8 LBE SENT GIVING THEM 7 DAYS TO COUGH UP MY CASH

7/9 FULL REFUND BEEN SENT!!

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  • 7 months later...

no lisa, wait till you get the court date and the court will ask you to send the documents that you want to rely on, this being the court bundle.

 

Lisaxx

if i have helped you at all click please the scales on top right!

 

ABBEY

11/4 S.A.R - (Subject Access Request) SENT OFF

1/6 LBA SENT

22/7 LETTER SENT REQUESTING THEM TO REFUND CHARGES

15/7 STATEMENTS RECEIVED (ALL 6 YEARS WORTH)

20/7 CLAIM ISSUES IN OLDHAM COUNTY COURT.

8/8 CLAIM ACKNOWLEDGED GIVING THEM TILL 21/8.......

SETTLED IN FULL!!!!!!!

 

T MOBILE i won!

16/6 Data Protection Act SENT OFF

 

5/8 t mobile have failed to comply with the Data Protection Act/S.A.R - (Subject Access Request) reques ....BRING IT ON BABY!!

7/8 LBE SENT GIVING THEM 7 DAYS TO COUGH UP MY CASH

7/9 FULL REFUND BEEN SENT!!

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Can anyone give me some advice please............. I made a claim to abbey to reclaim my bank charges and they sent a letter refunding £1295.00 which i was really pleased with.The next day i went to the bank and they told me that they taken back charges from one account which i havent used for a whole year and have had no statements for.Also they have taken back £300 for charges plus an additional £300 for future charges!!!!!!!Needless to say i am fuming and cant believe thay can do this.....any help or advice would be appreciated

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