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    • Hi all, Love this site and it's no nonsense advice, have dipped in and out of the consumer forums over the years, mostly to assure myself that what I was doing was the right thing when dealing with various businesses (almost 100% success rate, thanks in part to reading and more reading here.). Anyway, the time is almost approaching where I might need to ask for some specific help and I have a couple of queries that I can't see definitively answered. Due to financial mismanagement and severe anxiety issues I stopped paying all unsecured debt in December 2018 (one slipped to the first week in Jan 2019 when the last payment was made having rechecked my bank statement from that period - all my unsecured debt direct debits were cancelled in early Jan 2019). This has left half a dozen debts;  a couple of credit cards, a bank loan, Shop Direct and some Hitachi Finance stuff having been sold on and passing the rounds through the usual suspects, Lowells, Link, PRA Group, others related to them, and then back to them again. I have somehow successfully managed to maintain radio silence and avoided anything more worrying than their begging letters.  I have blocked their phone calls and texts, bumped all emails to the spambox and had a chuckle at their desperate letters.  I've never had anybody at the door.  I have been at the same address since before I defaulted and all correspondence comes to my current home address.  I have NEVER contacted them or admitted any debt. In anticipation of them perhaps ramping up action at the last minute I've had a look at my credit report on Credit Karma (rec'd from this very place) and I see that the default dates on these range from May 2019 to November 2019. Also in preperation I've been reading, reading and reading lots here as advised. Obviously being in Scotland there are a lot fewer posts relating to these matters and it's always quite annoying when OP's do not follow up with any outcome on their cases - how rude! This has also left me a bit confused of when I am able to finally breathe easy (although cancelling all the direct debits in Jan 2019 was the biggest sigh of relief as I knew it was all going to be unmanageable and, well, default one, default all.). I've been reading that defaults should be filed 3-6 months after the missed payment but one of my larger debts was defaulted on 27th August 2019 when the last payment I made was 10th December 2018, meaning the first missed payment was 10th Jan 2019.   My query for now is - when should I infer that these debts are prescribed?  From when the payment was missed, or taking the default date plus 5 years from the credit report?   The three I have with the May date are moot anyway as either way they are gone - some letters from Lowell offering me 90% off to settle is what got me thinking these must have been near SB status, however I have one big 10k+ with a July date and another 10k+ at the end of August so I am feeling a bit anxious again, even though I know there is nothing to worry about with the begging letters.  Reading the various forums I am not sure why the OC's didn't take action against me when I read time and again the surprise that other posters haven't already been taken to court for lesser amounts - I'm also surprised I've avoided any action this long as there are plenty in this forum and sub forum who are whisked off to the court by the beggers minions after only a year or so after defaulting.  There are no CCJ/decrees listed on my credit report and I have not received any such judgements against me.  I still just regularly receive the begging emails to the spambox, the blocked phone calls and the letters from the they.   I'm also reading that there is no need in Scotland to send an LBC so what should I be looking out for to know that the time has come to engage with CCA requests etc?   I'm afraid in a fit I threw a lot of the paperwork out but I have a box of stuff I'm going to go through which may have the original letters from the OC's.   Thanks in advance for any advice.  
    • I'm at work now but promise to look in later. Can you confirm how you paid the first invoice?  It wasn't your fault if the signal was so poor and there was no alternative way to pay.  There must be a chance of reversing the charge with your bank.  There are no guarantees but Kev  https://find-and-update.company-information.service.gov.uk/company/09766749/officers  has never had the backbone to do court so far.  Not even in one case,  
    • OK  so you may not have outed yourself if you said "we". No matter either way you paid. Snotty letter I am surprised that they were so quick off the mark threatening Court. They usually take months to go that far. No doubt that as you paid the first one they decided to strike quickly and scare you into paying. Dear Chuckleheads  aka Alliance,  I am replying to your LOCs You may have caught me the first time but that is  the end. What a nasty organisation you are. You do realise that you now have now no reason to continue to pursue me after reading my appeal since you know that my car was not cloned. Any further pursuit will end up with a complaint to the ICO that you are breaching my GDPR.  Please confirm that you have removed my details from your records. ------------------------------------------------------------------------------------------------------------------------------------------------------------ I haven't gone for a snotty letter this time as they know that you paid for your car in another car park. So using a shot across their bows .  If it doesn't deter them and they send in the debt collectors or the Court you will then be able to get more money back from them for  breachi.ng your data protection than they will get should they win in Court-and they have no chance of that as you have paid. So go in with guns blazing and they might see sense.  Although never underestimate how stupid they are. Or greedy.
    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
    • They are absolute chuckleheads. You paid but because you entered a different car park site also belonging to them they are pursuing you despite them knowing what you had done. It would be very obvious to everyone, including Alliance that your car could not have been in two places at the same time. Thank you for posting the PCN so quickly making it a pity that you appealed since there are so many things wrong with it that you as keeper are not liable to pay the charge. They rarely accept appeals since that would mean they lose money but they have virtually no chance of beating you in Court. Very unlikely that they will take you to Court given the circumstances. Just in case you didn't out yourself as the driver could you please post up your appeal.
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Help needed with claiming charges back from RBS


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Hi,

 

I'm quite new to this site and have an ongoing problem with comet which is in the relevant thread. I have spent days looking through the site (which i think is great) and have decided to try and give it a go at getting my bank charges back.

 

I'll need all the help I can get so if anyone is willing please don't hesitate:-) .

 

I have no experience with courts nor have I ever done anything like this before, I'm one of the many that just accept charges as par for the course. I have read through lots on the subject in this site and would just like a few things confiming.

 

I have been with my current bank RBS for approx 6 yrs, I didn't used to have an overdraft and occaisonally went into the red for which I received charges. These charges range from cheques being slightly more than my balance and being returned and/or not enough funds for dd's. As I understand it these charges I can claim back even though it was my fault in not bugeting correctly ? Please confirm.

 

I had a period where I was off work for some considerable time and my husbands wages just weren't enough to support us and the kids subsiquently a charge for something being retuned went onto my ac and put me into the red for which I received another charge, as little or no money was going into my ac my unorthorised overdraft kept going up. I did the right thing and contacted the bank explained my situation and had an agreement set up to pay the overdraft back, I did slip a couple of times and had new agreements set up and eventually paid all the overdraft of with the interest. My husband had similar troubles with his ac as he was trying to keep us afloat.

 

My other question is, how does having an agreement set up on my ac affect claiming my charges back and can I still go ahead and send my SAR?

 

Any advise greatly appreciated

Brooklyn.

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  • 2 weeks later...

Hi,

 

Thanks. Ive just had a letter back from the RBOS asking for a £5 postal order, this is the fee they charge for the service of providing me with my details under the Data Protection Act. Is this correct? I have not read anywhere else on RBOS threads of such a charge. They will not proceed until it is received.

 

Brooklyn.:???:

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Brooklyn,

 

They can ask for payment for a 'S.A.R' - (Subject access request) your statements basically...

 

Normally it's around a tenner, so I wouldn't complain at a fiver!

We sent a chq for £10, a month afer receiving the statements, they cashed it..

 

Send it off asap! Up to 40 days they have to reply...

 

All the Best

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Hello again,

 

Just realised I have all my statements from account opening, can I just use these to calculate charges and if so do I just send a request for them to be refunded to my branch? or to the address which is on the letter they sent me the request for the £5 fee?

 

Brooklyn.

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Brooklyn

 

We crossed in the post...read this section first...on the right hand side is step by step...

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/25457-guide-reclaiming-bank-charges.html

 

Here's where you send your letter, once you have checked your statements...its all in the above link, and take some time to read it all...

PRELIM LETTER & LBA

 

Customer Relations

Customer Central Support

First Floor

The Forthstone

56 South Gyle Crescent

Edinburgh

EH12 9LE

 

Regards

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Hi,

 

Sorry I'm not the greatest or fastest at typing (I've just progressed to 3 fingers :-) )

 

Many thanks, I'm spending all my spare time reading this site and its given me confidence, I guess I'm just one of those people thats nervous.

 

Brooklyn.

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Brooklyn.

Sorry I'm not the greatest or fastest at typing (I've just progressed to 3 fingers :-) )

 

Many thanks, I'm spending all my spare time reading this site and its given me confidence, I guess I'm just one of those people thats nervous.

 

Brooklyn.

 

Lol, no apology necessary, we're no experts either, but we've just trodden the path your going down...I have just recently posted about our next step, ie filing for court, and like you, extremely nervous...It does take a lot of reading, and I would advise everytime time u see a page with info relative to your's, print it off, or save it somewhere, file in a seperate folder, and keep track...

We didnt, and we read and read till our our eyes were bloodshot, our fatal error was not noting what was relevant to us, and we lost our way...but, Im picking it up again today, but work gets in the way!

 

All the best!

 

lol an im not best at typing/editing/writing either..

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clakkers,

I can only agree with you on the folder thing and printing off and filing a hard copy of any relevant stuff, template letters, legal advice etc as there are so many threads and sections to this site it can be a bit of a maze to find things sometimes (not a criticism btw, it's just there are so much stuff) - I have a folder with all my correspondance and other stuff that I will have to get another as its starting to bulge a bit - unless of course RBS settle soon!!

 

And to brooklyn.

when sending your prelimary letter remember to send a list of all the charges you are claiming with the dates, details and amount.

 

Best use one of the spreadsheets on here http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/25457-guide-reclaiming-bank-charges.html?garpg=5

“It's not personal, Sonny. It's strictly business.”

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  • 2 weeks later...

Hello all,

 

I've had a reply today acknowledging my request and fee and my statements will be sent out a.s.a.p but there is a foot-note on the letter which is as follows;

 

"With reference to your request concerning any manual 'intervention' to the administrative charges debited, these have been processed in accordance with the terms and conditions of our current agreement with you as a result of the activity on your account. In the event that you breach the terms and conditions, we will take the appropiate action, contacting customers when appropriate, or handling customer enquiries regarding their account status. When a customer has raised a concern in relation to this process, the decision will be communicated to the customer and where appropriate noted on the account."

 

Is there a need for me to respond to this or should I wait for my statements, I haven't seen any reference to this on this site yet but there is so much to read through.

 

Many thanks Brooklyn.

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Not read this in the posts before, that's not to say it's unusual, I just think it's standard stuff (IMO).

 

We didn't receive such a letter, just the statements in about two weeks.

 

Incidentally, FYI, just to let you know RBS have paid up! I hesitated filing for court...and decided to wait the 8 weeks...and lo n behold they offered the full amount minus the intrest.

 

Would have been nice to get that too though...but hey...better than nowt!

 

This will *BUMP* your thread up a bit again, maybe someone will have a definitive answer to your post.

 

Regards

 

Clakkers

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Without nicking brooklyn's thread too much...The money isn't there yet, just sent the letter back today.(rec.delivery).

 

A touch over 7 weeks, since my first letter requesting the refund.(after receiving statements)

 

So not bad at all.

 

Well done me? Well, thanks to this and MSE, without who's forums I wouldn't have attempted it without...

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Hello all,

 

I've had a reply today acknowledging my request and fee and my statements will be sent out a.s.a.p but there is a foot-note on the letter which is as follows;

 

"With reference to your request concerning any manual 'intervention' to the administrative charges debited, these have been processed in accordance with the terms and conditions of our current agreement with you as a result of the activity on your account. In the event that you breach the terms and conditions, we will take the appropiate action, contacting customers when appropriate, or handling customer enquiries regarding their account status. When a customer has raised a concern in relation to this process, the decision will be communicated to the customer and where appropriate noted on the account."

 

Is there a need for me to respond to this or should I wait for my statements, I haven't seen any reference to this on this site yet but there is so much to read through.

 

Many thanks Brooklyn.

 

Looks to me as though they may have got your letter mixed up with someone else's - I'd ignore it or perhaps you could telephone the number on the letter and ask for explanation- it's probs someone wanting info as to which charges are manually operated or system operated -

 

just keep to the timetable as advised, if no statements within 40 days, send non-compliance letter (see template letters library) - a bit of patience is needed but as clakkers has shown, you should get refunded in full sooner or later - since I last posted on this thread, I got offered full refund after refusing part refund and am just waiting for my account to be credited which I should be this week.

“It's not personal, Sonny. It's strictly business.”

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Hello again,

 

Many thanks one and all, My husband banks at the same branch and has 2 accounts, he sent his request at the same time and his statements arrived today nothing for me yet though.

 

Brooklyn

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Happened to me, wrote asking for missing statements which I received a week or so later, 3 times over in 3 separate envelopes!!!

 

A bit like waiting for a bus - none for ages then 3 all at once!!

 

Advise you write and, if you have a number, a wee phone call won't go amiss.

“It's not personal, Sonny. It's strictly business.”

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Cheers,

 

Many thanks for the advice, I never thought I'd have the gumption to do this but with the help, support and the positve results on this site I'm going for it. I would like some advice on how to proceed is it better to claim all 3 accounts seperately also which work sheet should I use to work out the charges and interest?

I'm a bit confused on the interest side of things, if I include the interest the bank has charged us, which is clear on the statement do I use the exel chart that adds the 8% too, or is it just the charges and banks interest that is in my request for refund to the bank and the 8% when/if it goes to court.:?

 

I don't want to make any mistakes so am checking everything.

 

Brooklyn.

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Cannot really help you on interest but only recount my own experience - I used the Scotland simple Excel table at this link :-

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-6-interest-calculation-spreadsheets.html

 

 

That's at 8% as that's what I believe Scottish Courts will award if the Sheriff thinks it's warranted - when I first wrote to the bank asking for my "penalty" charges to be refunded I attached the list of all the charges I was asking back with the interest table also shown, just to let them know that I was aware that I could claim it if we went to court, altho I did not mention this.

 

Just followed advice on the link page by Imported. And lo and behold it worked for me.

 

Within 3 weeks I was offered about 73% of my claim by RBS, accepted as part refund but insisted they repay full amount - have since received offer on my full amount, but no interest but that's fine by me, altho have not had money yet, hopefully by the weekend.

“It's not personal, Sonny. It's strictly business.”

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With regards to your 3 claims it really is a personal choice IMO. You can either keep all 3 seperate but you will then have to manage 3 sets of letters and responses or you can join them together but be aware that you will still have to supply 3 sets of spreadsheets as you couldn't merge them on to one.

 

From the start, claim for DEBIT interest that is the interest that has been charged to your account at the end of every month for being over your overdraft. Once / if you claim goes to court, you are entitled to add 8% statutory interest, this will be calculated automatically if you use the spreadsheet that yanni has linked to.

  • Haha 1

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Hi again,

 

Do you have to break the charges down when doing your sheet?

for example I have 2 unpaid cheques on the same day and a £60 charge do I have to split this and list them individually as £30 or can I do as they have on the statement and just have one charge of £60.

 

Thanks Brooklyn.

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no one joint entry will be fine

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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  • 4 weeks later...

Hi one and all,

 

Just got back from holiday to find the standard letters, considering blarr blarr blarr, 6 to 7 weeks blarr blarr and my husbands missing statements came today so i'll be sending his claim in too.

 

Brooklyn.

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