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    • statute barring in Scotland is 5yrs from last payment/use date or date of default Notice + 14 days, whichever is the later. dont confuse that with the 6yrs debts show on credit files (DN's 6th bday regardless to payment or not). they'd never get a claim raised by august in 99% of cases . as long all these debts were taken out whilst resident in scotland and you have not moved since taking them out but failed to inform the original creditor before the debt sale....... then stay radio silent until sb date is reached. then if you wish send our scottish sb letter. just remember unlike E&W in scotland debts are extinguished, dead , gone , parrot. once SB'd dx  
    • Hi all, Love this site and it's no nonsense advice, have dipped in and out of the consumer forums over the years, mostly to assure myself that what I was doing was the right thing when dealing with various businesses (almost 100% success rate, thanks in part to reading and more reading here.). Anyway, the time is almost approaching where I might need to ask for some specific help and I have a couple of queries that I can't see definitively answered. Due to financial mismanagement and severe anxiety issues I stopped paying all unsecured debt in December 2018 (one slipped to the first week in Jan 2019 when the last payment was made having rechecked my bank statement from that period - all my unsecured debt direct debits were cancelled in early Jan 2019). This has left half a dozen debts;  a couple of credit cards, a bank loan, Shop Direct and some Hitachi Finance stuff having been sold on and passing the rounds through the usual suspects, Lowells, Link, PRA Group, others related to them, and then back to them again. I have somehow successfully managed to maintain radio silence and avoided anything more worrying than their begging letters.  I have blocked their phone calls and texts, bumped all emails to the spambox and had a chuckle at their desperate letters.  I've never had anybody at the door.  I have been at the same address since before I defaulted and all correspondence comes to my current home address.  I have NEVER contacted them or admitted any debt. In anticipation of them perhaps ramping up action at the last minute I've had a look at my credit report on Credit Karma (rec'd from this very place) and I see that the default dates on these range from May 2019 to November 2019. Also in preperation I've been reading, reading and reading lots here as advised. Obviously being in Scotland there are a lot fewer posts relating to these matters and it's always quite annoying when OP's do not follow up with any outcome on their cases - how rude! This has also left me a bit confused of when I am able to finally breathe easy (although cancelling all the direct debits in Jan 2019 was the biggest sigh of relief as I knew it was all going to be unmanageable and, well, default one, default all.). I've been reading that defaults should be filed 3-6 months after the missed payment but one of my larger debts was defaulted on 27th August 2019 when the last payment I made was 10th December 2018, meaning the first missed payment was 10th Jan 2019.   My query for now is - when should I infer that these debts are prescribed?  From when the payment was missed, or taking the default date plus 5 years from the credit report? The three I have with the May date are moot anyway as either way they are gone  - some letters from Lowell offering me 90% off to settle is what got me thinking these must have been near SB status, however I have one big 10k+ with a July date and another 10k+ at the end of August I am feeling a bit anxious again, even though I know there is nothing to worry about with the begging letters.  Reading the various forums I am not sure why the OC's didn't take action against me when I read time and again the surprise that other posters haven't already been taken to court for lesser amounts - I'm also surprised I've avoided any action this long as there are plenty in this forum and sub forum who are whisked off to the court by the beggers minions after only a year or so after defaulting.  There are no CCJ/decrees listed on my credit report and I have not received any such judgements against me.  I still just regularly receive the begging emails to the spambox, the blocked phone calls and the letters from the they. I'm also reading that there is no need in Scotland to send an LBC so what should I be looking out for to know that the time has come to engage with CCA requests etc? I'm afraid in a fit I threw a lot of the paperwork out but I have a box of stuff I'm going to go through which may have the original letters from the OC's. Thanks in advance for any advice.  
    • I'm at work now but promise to look in later. Can you confirm how you paid the first invoice?  It wasn't your fault if the signal was so poor and there was no alternative way to pay.  There must be a chance of reversing the charge with your bank.  There are no guarantees but Kev  https://find-and-update.company-information.service.gov.uk/company/09766749/officers  has never had the backbone to do court so far.  Not even in one case,  
    • OK  so you may not have outed yourself if you said "we". No matter either way you paid. Snotty letter I am surprised that they were so quick off the mark threatening Court. They usually take months to go that far. No doubt that as you paid the first one they decided to strike quickly and scare you into paying. Dear Chuckleheads  aka Alliance,  I am replying to your LOCs You may have caught me the first time but that is  the end. What a nasty organisation you are. You do realise that you now have now no reason to continue to pursue me after reading my appeal since you know that my car was not cloned. Any further pursuit will end up with a complaint to the ICO that you are breaching my GDPR.  Please confirm that you have removed my details from your records. ------------------------------------------------------------------------------------------------------------------------------------------------------------ I haven't gone for a snotty letter this time as they know that you paid for your car in another car park. So using a shot across their bows .  If it doesn't deter them and they send in the debt collectors or the Court you will then be able to get more money back from them for  breachi.ng your data protection than they will get should they win in Court-and they have no chance of that as you have paid. So go in with guns blazing and they might see sense.  Although never underestimate how stupid they are. Or greedy.
    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
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Anyone had experience with Avon?


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I have a minor debt with Avon currently at £158. The problem is that communicating with them is sketchy at best. I'm really not sure how they expect me to make payments, when they've cut off access to my online account and refuse to send me fresh giro slips.

I spoke to them on the phone a few months ago asking them, and they basically told me to f' off. I don't feel that calling them again will help.

My one giro slip had just about had it and was kept by the bank when I made my last payment, so now I'm screwed.

It's just now occurred to me that they may be adding charges to my debt without me being aware of it. Is this possible? I can't recall exactly what figure the debt started off as or how many payments I've made.

The only communication I get from them is threatening letters when I miss a payment. Some threaten to pass me on to a dca, others threaten court action. They are very inconsistent and I doubt they are true - is this reasonable action for 2 late payments?

 

I had planned to pay the whole thing off when my bank charge claim goes through, but they are really annoying me. What steps should I take to sort this out?

 

I'm guessing a SAR would be a good step, but I've not sent one before, so can someone point me in the right direction?

 

Thanks :sad:

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Hi there, when i got taken unexpectedly into hospital, the last thing i was thinking was to pay my Avon bill. They passed it onto a debt collector, and i did receive further charges but i paid it off through them.

I know this is not much help but just try phoning them and make an agreement with them. Some money off the debt is better than none.

Good Luck, Bex :)

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I would not advise phoning to make arrangements to pay .. unless you are recording the calls. Always keep corrospondence to writing . If you just want to continue to make payments then send a Cheque / PO to their head office with a letter stating you want to pay and can they please send you the payment slips or to advise you of an alternative way you can pay your bill.

 

 

If you think they have added penalty charges to your account then you can find our template here .. adjust to your circumstances and don't forget to send them a cheque / PO for £10 .

 

If you find that they have added penalty charges and do pass your account to a DCA then let us know as if a debt is in dispute a DCA can't act on it.

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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Oh yes! I had dealings with Avon. I returned items and had reciepts but they still charged me not once but twice for them. Eventually after a lot of costly telephone calls they gave up the ghost because I was not paying for something that I did not have!!!!! Good Luck you'll need it!!!!!!!

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Hi again :)

Thanks for the replies, I know I'm late replying, but Avon seems to slip off my radar frequently :rolleyes:

 

I'm about to write them a letter requesting payment slips.

Can I also request monthly statements? I have no idea what day I'm supposed to pay by or anything. During my free trial with experian it showed me as 2 payments outstanding but they have not informed me of this or asked me to pay them (except for the threatening court/dca letters that stop after I make a single payment)

I did ask them on the phone (from the first time my payment slip almost died) if they can at least give me notice of when i should pay, but they said no.

Any ideas?

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I used to be an avon rep and I made my last order in december 06. I paid the bill and totally forgot about it because they take you off the books if you don't order for 2 campaigns. So I had a baby, moved house and a long story short, got some mail delivered from my old address. 2 letters from avon dated 30th March and 15th April. One adding a £10 charge and the other adding £15 to a balance of £8 outstanding.

I didnt know I had £8 left to pay and they hadn't even bothered asking for it for 4 months after my last order, nor did they warn me of the charge.

I e-mailed them to say that because I had moved and didn't know I had an outstanding balance, would they waive the £25 of charges. They said pay the £8 first then we'll let you know. So I did, and they said forget the charges!

 

I'd definitely send them the letter that janet m has provided a link to.

Abbey - *SETTLED IN FULL!* ;)

-£445 refunded after one phonecall

HERE

 

Lloyds - Reclaiming Charges ***WON!***

-09/05/07 - Prelim delivered

-22/05/07 - LBA sent - no response

-11/07/07 - Filed at court

- 26/07/07 - Full settlement offer!!!! Donation made ;)

HERE

 

Next - Trying to Sue us with no agreement! :lol:

-29/06/07 - Defence filed

-16/08/07 - AQ filed

-19/09/07 - Claim struck out!! :p

HERE and continued HERE

 

PLEASE CLICK MY SCALES IF I'VE HELPED!

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  • 4 weeks later...

It's official, I no longer have the ability to write good letters :Cry:

So, now I need your help. I've drafted a basic mess of a letter, but it just gets worse the more I work on it, so hoping someone will take pity and come help me out.

This is what I have so far...

 

I am writing in regards to my outstanding balance of £158.63.

I have until now attempted to keep up with my payments of £20 per month via giro slip. I realise that I have missed payments on this debt and would like to bring this up to date, but you have yet to inform me of the arrears.

I currently receive no information about my account, and as such am not aware of the date by which I should make payments each month, whether or not any charges have been applied to my account, or how I should make payment now that the one giro slip you supplied me with has been lost.

I was informed by a member of your staff on the phone that you would not send me additional giro slips, nor monthly statements. If this is true, could you please confirm, and explain why you are not facilitating the resolution of this debt. The OFT’s guidelines on debt collection state that it is an unfair practice to not provide me with my debt status and information and it would be in your best interests to supply me with at least an overview of my account, including any charges added to the original debt, and date by which monthly payments should be made.

As you have revoked my online access to my account I can no longer pay this way, so could you please inform me of what payment methods are available.

 

I am also unimpressed by your threatening letters as soon as a payment is missed. It is polite to ask for a missed/late payment rather than threatening legal action immediately. I feel you are border lining the OFT’s guidelines here as your letters hold a variety of threats including legal action and debt collectors, none of which are consistent, and some of which could easily be seen as unreasonable action given the circumstances.

 

Please make some sense of it. I think talking to call centre staff for 2 hours yesterday fried my brain.

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When you said you called avon, was it customer services you called, and when did you call?

 

I think it would be classed as a complaint and therefore they have 8 weeks maximum to respond with their final decicion.

 

I think your letter is fine really, but I'd try to be as polite as possible. I was even though they'd annoyed me, and they cancelled charges that had been put on.

 

 

I am writing in regards to my outstanding balance of £158.63.

 

I have until now attempted to keep up with my payments of £20 per month via giro slip. I realise that I have missed payments on this account and would like to bring this up to date, but you have yet to inform me of the arrears.

 

I currently receive no information about my account, and as such am not aware of the date by which I should make payment each month, whether or not any charges have been applied to my account, or how I should make payment now that I have no giro slips left.

As you have revoked my online access to my account I can no longer pay this way, so could you please inform me of what payment methods are available.

 

I was informed by a member of your staff on the phone that you would not send me additional giro slips, nor monthly statements. If this is true, could you please confirm, and explain why you are not facilitating the resolution of this debt.

 

The OFT’s guidelines on debt collection state that it is an unfair practice to not provide me with my debt status and information. It would be in your best interests to supply me with at least an overview of my account, including any charges added to the original debt and date by which monthly payments should be made.

 

It is polite to ask for a payment when they are missed or late, yet your letters are threatening me with legal action and debt collectors. I feel you flaunting the OFT’s guidelines as your letters are not consistent, and some of which could easily be seen as unreasonable action given the circumstances.

 

Until you provide me with a basic statement of account and a method by which I can pay, I will not be able to make further contributions towards the outstanding balance.

 

I first complained to (whatever department) about your conduct of this account on (whatever date). I was given no satisfactory response.

The date for your final response on this matter is (8 weeks from date above). If I do not receive a full and final response on this by (that date) I will report the matter to the relevant authorities, including but not limited to The Office of Fair Trading.

 

I look forward to your response.

 

Mine's not the best letter writing either, but thats my wording anyway. Let us know what you're gonna do. :)

Abbey - *SETTLED IN FULL!* ;)

-£445 refunded after one phonecall

HERE

 

Lloyds - Reclaiming Charges ***WON!***

-09/05/07 - Prelim delivered

-22/05/07 - LBA sent - no response

-11/07/07 - Filed at court

- 26/07/07 - Full settlement offer!!!! Donation made ;)

HERE

 

Next - Trying to Sue us with no agreement! :lol:

-29/06/07 - Defence filed

-16/08/07 - AQ filed

-19/09/07 - Claim struck out!! :p

HERE and continued HERE

 

PLEASE CLICK MY SCALES IF I'VE HELPED!

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  • 2 weeks later...

Thankyou!! :)

I keep forgetting about this thread, probably not a good thing :(

 

I will get my letter ready to post tomorrow. Will update with the results if you're interested :wink:

 

P.S. Don't remember when I called, I think it was a collections department? Can't be sure though. They very unhelpful and rather stuck up.

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