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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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weird calls from 0701 777 0000


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Just another thought-if your current provider cannot help try contacting OFCOM and report the problem to them.

PPMAN159

 

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It is very possibly a marketing call or 'cold call' from a 3rd party mobile dealer who will try to upgrade you or offer an unbelievable deal! They have to now display a number whne calling you (and they tend to be in strings similar to the one you quote), but there is no ruling to say that you can actually ring them back on it!

If it is the case, you may have been put onto an auto dialler at their end and you will get calls at different hours until they finally manage to speak to you!

Anything I post is my own opinion and views based on experience. My posts may not represent the views of my Employer, work collegues, or my Mum, i thought them up all by myself!

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It's a call centre - I just had a call today. By the accent the guy phoning sounded like they were calling from the Indian subcontinent. It was a very poor quality line.

 

He claimed to be calling on behalf of "GFC" (Global Financial Centre, or something - but see the note below. His voice wasn't very clear, though. I asked what their number was. He said that he was "Not authorised to give the number out". I asked to speak to his supervisor, and after a muffled conversation out of my earshot, he put the phone down.

 

I had a look around trying to see who "GFC" were. There is a GFC who've bought Google Adwords. I phoned them and they said that it's nothing to do with them - "they've had absolutely loads of calls" from people complaining, and said that it was nothing to do with them. So the chances are that it's some dodgy outfit (which could be located in the UK, India, or somewhere else entirely) trying to separate you from your money.

 

Also - I certainly wouldn't phone an 07 number back - calls to such "personal numbers" will be charged at a higher rate than normal ones and are designed to make money for the supplier of the number.

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I had a similar call. He purported to be from the Department of Finance for the Govt offering me a loan! Very worrying!

12-03-07 Halifax Received £1800

05-06-07 Halifax II Small Claim Served for £2503

Capital One - Won £768

Halifax Credit Card - Won £756

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  • 2 months later...

It's conmen

 

Numbers starting in 070 are premium rate.

 

When you call back to find out who called, you hear a beep or "please wait" and them more ringing - you are being charged for listening to that ringing.

 

I've had it a few time. Clicked on after receiving my phone bill!!!

 

NEVER CALL 0 7 0 !!!

Unfair penalty charges reclaimed from Barclays - £700; BarclayCard - £380 + £132 extra; Style (RBOS) - £245 - County Court Judgement

against RBOS awarded - Judgement transferred to Registers of Scotland - Sheriff Officer (Bailiffs) action taken.

Travel insurance claim with Alpha (URV) pursued through the Financial Ombudsman - £704

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It's conmen

 

Numbers starting in 070 are premium rate.

 

No they are not. Numbers commencing 09 are premium rate, 070 calls are charged at various rates, but they are NOT classified as 'Premium' however they are not mobiles either. The callers is simply 'presenting' a virtual number to comply with the regulations, but use VOIP and are located abroad, making enforcement difficult. The numbers they dial are computer contrrolled so they dial out number blocks, so being on the TPS preference list won't stop them.

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I'm getting loads of these calls too.

 

I "put the on hold", lay the phone down somewhere and get on with my day while they wait for me to come back.

 

One actually held for 45 minutes.

All help is merely my opinion only - please seek legal advice if you need to as I am only qualified in SEN law.

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Recently I came accross a frequent callers number on my telephone and wrote it down and then typed it into my computer. Guess where I ended up?

 

At the CAG website! Some women was complaining about them pestering her and they were pestering me too.

 

Funny thing was the caller often left a voice message that said " I would be obliged if you would call me at your earliest convenience! Just a ploy to phone them up. It is a finance company so I wrang them up and told them to stop pestering me. Which they have since done.

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  • 2 weeks later...

An internet search reveals that there are a number of unhappy people. Companies named include AMI (American Megatrend) and FlexTel (who seem to be flogging this number on their website).

 

I wouldn't worry about who it is - probably just [problematic] / surveys etc.

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GFC stand s for 'Group of Finance Companies' or so I have been told by numerous people who regularly call me from there. They are touting for loans/mortgages etc. The usual pattern is that they will ask for all your personal and financial details before stating that a consultant will call you to give you the 'favourable interest rates' they can offer you.

 

My advice is to either play with them and waste their time for a while or hang up, it is unlikely they will be able to offer a better deal than you can get in this country by asking around.

 

CHeers

Prelim sent May '06

LBA sent June '06

Fob off now rec'd to the prelim

Copy of fob off now rec'd as response to LBA!

Full repayment of all charges since 1997 now received.

Account Closed

Donation made :)

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Hi, If you speak to the BT dept that deals with unwanted or nuisance calls and ask them about a "Call Blocker" its marketed by a company in Worcester, costs about £50.00 and is worth its weight in gold. Stops all automated calls. Gives only one ring and they can't get through, you don't even have to get off your chair to see who it is, you know you don't want to speak to them. Friends and family can bypass it, but not automated calls. It's Great!!!

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Had them on the phone again today, this time they also admitted to being part of FHS (what is it with the 3 letter acronyms?) Financial Help Services are a debt management company who would dearly love to help you all out with consolidation loans offering "fabulously low interest rates" :roll:

 

It was a quiet day in the office today, so I strung them along for a while, then got bored and left them on hold while while I went out for lunch. They were gone when I got back, I wonder if they will call again tomorrow - idiots

 

Cheers

Prelim sent May '06

LBA sent June '06

Fob off now rec'd to the prelim

Copy of fob off now rec'd as response to LBA!

Full repayment of all charges since 1997 now received.

Account Closed

Donation made :)

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  • 2 years later...

It's silent because it was an automated dialler.

 

It dials x number of numbers at a time. When you picks up it looks for a free person in a group of people their end for x seconds. If it can't find one free in that time it will hang up as it costs them money to keep you on the line.

 

That's why it's silent.

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