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FOS and DCAs


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Has anyone investigated whether the FOS will consider complaints about harassment and other unreasonable behaviour by DCAs?

 

If they will then we have the perfect weapon against them. Each (reasonable) case that the FOS investigates costs the company a 400 pound case fee.

 

Also I note that DCAs are now required to have an FSA-compliant complaints process. So anyone who is not happy with a DCA should now issue a complaint and see what happens

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