Letter from barclays, what to do?

[Tomp]

Hello, i sent a letter claiming back my charges about 2 weeks ago requesting my money back within 2 weeks, the bak has replied saying sorry im unhappy and said it will look into it but this will take 4 weeks?....what should i do?..i did state in my letter i would take action if it was not settled in 2 weeks

 

Tom

[dar£n]

Hi,

This is a std reply from Barclays,

get used to their stalling tactics,

keep to your deadlines not theirs.

follow the procedures as set on this site.http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

If you have any questions or concerns, post on here before taking action someone will respond very quickly.

 

Im assuming you have sent in your pre lim letter!http://www.consumeractiongroup.co.uk/forum/bank-templates-library/671-letter-preliminary-approach-repayment.html

the next step will be the LBA http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-letter-before-action-consumer.html

[Tomp]

Ive allready requested the amounts back the letter i have back says they wont deal with it to my deadline, and it will take 4 weeks plus, should i call them or is a letter better?

[PPMAN159]

Always put things done in writing-that way if it gets to court them at least you have written proof of any requests that yiu may have made.

[Tomp]

I could do both?...as i need to get things sorted as quickly as possible.

[PPMAN159]

You could phone them and then follow it up with a letter but make sure that any offers/statements made by Barclays are confirmed to you in writing.

[Tomp]

Thanks, ill give them a call when i get in from work.

[torigirl_uk]

What Dar3n was saying is absolutly correct! This is standard Barclays delay tactics! I think nearly everyone on this forum has had one - I certainly have, but you just need to ignore it, and once YOUR 14 day deadline has lapsed go on to the next stage. This is YOUR claim not theres!!!

[fightforyouright]

Dar3n and Torigirl are spot on. At this stage I would not bother phoning them. I would save my phone bill and at the end of your 14 day file your claim. At the end of Barclays 4 weeks they will probably make you a poor offer. So dont waste your time stick to your deadlines.

[Tomp]

should i write or phone to inform them that i am filing my claim?

[PPMAN159]

If you phone make sure to get the name of the person who you speak to.

[torigirl_uk]

Well your LBA is informing them that you are about to file with the courts, thats all you need, as with regard yto calling them I really wouldn't bother as they may just bambozzle you and twist everything, but like PPMAN says if you do get a name.

Tori

[Micky the Hippo]

and don't expect the money quickly, B have a rep for being slow and difficult

 

if you're desperate you can accept offers but if you can stick it out you'll get everything you're claiming

[PKea]

Barclays wont offer to settle in full till youre about 2/3 weeks away from your court date.

Just be patient and follw the procedure and the money will be yours,

 

Also keep a record of any charges they have levied since your claim began, as in my case they paid them back to me at the end when they settled in FULL

 

Good Luck

 

Paul

[Micky the Hippo]

some people seem to be getting settled as soon as they have a court date and call Barclays