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Help Me! is it time for LBA???


bakadan
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Hey guys after waiting 14 days from the date of my sending the prelim approach letter. I finally received a response from barclays.

 

It looks like a standard reply to me, even including a leaflet! They say that they will try to answer within timeframe given but cannot guarantee they will.

 

Now my questions are

 

a) my timeline - is it 14 days from when I sent the letter (4th may) or from when they say they received it (9th May)?

 

b) if it is 14 days from date then should I write my LBA?

 

c) if they telephone me should I discuss the matter? (I think I would rather not - do not want to damage my case)

 

(below is a copy of the letter)

 

 

Thanks for help

 

 

 

Dan

 

 

 

 

16th May 2007

 

Dear Mr Smith,

 

Re. Bank account -----

 

Thank you for your letter received at this office on 9th May 2007.

 

I am sorry you are unhappy with the charges you have incurred. Your comments are receiving attention and one of my team will contact you as soon as possible.

 

May I take this opportunity to explain that whilst we will endeavour to respond to you within the timescale outlined in your letter, we cannot guarantee that we will do so. Aometimes it does take longer to fully investigate a complaint. However we do aim to find a solution within four weeks. If we are not able to do so, we will always write to you explaining what is happening. A full report or an update on our progress will be sent to you within eight weeks.

 

Please refer to the enclosed leaflet which provides you with more detailed explanation on how we will deal with this matter.

 

Yours sincerely

 

Johnathan Wan

Customer Relations Advisor

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It is 14 days from when you sent it so the 14 days are up today.

 

As it took them a week from when it was received to send you what is in effect a fob off letter, ignore it and move onto the LBA Stage.

 

Always work to your timetable-not the banks.

PPMAN159

 

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standard reply. it's identical to the one they sent me just different name at bottom. mine was signed by andrew kerr. i sent mine on the 30th april recorded delivery so will be sending LBA off tomorrow.

remember it's your money and your deadlines not theirs.

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