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    • Hello all,   I ordered a laptop online about 16 months ago. The laptop was faulty and I was supposed to send it back within guarantee but didn't for various reasons. I contacted the company a few months later and they said they will still fix it for me free of charge but I'd have to pay to send it to them and they will pay to send it back to me. The parcel arrived there fine. Company had fixed it and they sent it via dpd. I was working in the office so I asked my neighbours who would be in, as there's been a history of parcel thefts on our street. I had 2 neighbours who offered but when I went to update delivery instructions, their door number wasn't on the drop down despite sharing the same post code.  I then selected a neighbour who I thought would likely be in and also selected other in the safe place selection and put the number of the neighbour who I knew would definitely be in and they left my parcel outside and the parcel was stolen. DPD didn't want to deal with me and said I need to speak to the retailer. The retailer said DPD have special instructions from them not to leave a parcel outside unless specified by a customer. The retailer then said they could see my instructions said leave in a safe space but I have no porch. My front door just opens onto the road and the driver made no attempt to conceal it.  Anyway, I would like to know if I have rights here because the delivery wasn't for an item that I just bought. It was initially delivered but stopped working within the warranty period and they agreed to fix it for free.  Appreciate your help 🙏🏼   Thanks!
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    • Hi Guys, well a year on and my friend has just received this in the post today, obviously a little scared so looking for more of your advice.  Letter from the NCC dated 1-May-2024 is as follows.......   Before deputy district judge Haythorne sitting at the national business centre, 4th floor st Kathrine's house Northampton Upon reading an application from the claimant  it is ordered that  1. The claim be sent to the county court at #### (Friends local Court) Because this order has been made without a hearing, the parties have the right to apply to have the order set aside, varied or stayed.  A party making such an application must send or deliver the application to the court (together with any appropriate fee) to arrive within seven days of service of this order.  If the application is one which requires a hearing, and a) the party making the application is the defendant: and b) the defendant is an individual, then upon filing of the application the claim will be transferred to the defendants home court.  In all other cases requiring a hearing the claim will be transferred to the preferred court.    As a result of an order made on the 1 May 2024, this claim has been transferred to the county court at ##### (friends local court) 
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Lowell Financial


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Yes - keep a copy & send recorded delivery; there isn't much else you can do at this stage to be honest. It's not your fault that most DCAs are so poor at administration it's laughable...

 

I know, unfortunately it doesn't help my mission to get debt free though:mad:

 

Thanks for the advice, I'll get the letter off to them tomorrow (won't get to the post office in time to send it recorded now).

 

If anyone has any other advice in the meantime please let me know.

 

Cheers

 

Philius

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Philius, if it was me in your situation, knowing what I know, Option 1 - I would write to them and say that your relative who offered to help you has found out from the internet or talking to work colleagues, or whatever, that Lowell will only have paid 5% of the value of the debt to purchase it and that they have now withdrawn their offer, or substantially reduced it. Option 2 - same letter but the relative now no longer has the money available as they have decided to go to the Bahamas instead. Option 3 - agree to a substantially reduced payment scheme (ensuring of course that any further interest is frozen), make the payments and wait for them to write to you offering to accept a settlement figure which is where I got my 25% letter from. If you are wanting to clear your name then Option 1 with an offer of around 15% which they will increase to around 25% sounds feasible.

 

Linda

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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Or if they are as inefficient as Powell says send them an offer for a lower amount and don't mention your previous letter at all.

  • Haha 1

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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Hi there,

 

Just wanted to offer some support - this is a firm of bully's who hounded my fella for months about a loan they'd allegedly bought from Lloyds. When they couldn't produce the loan agreement, I wrote and told them to put up or shut up, and they disapeared. He'd previously talked to them on the phone, even discussing an arrangement b4 I got him to tell them to put everything in writing and stop talking to them! Good luck.

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Philius, if it was me in your situation, knowing what I know, Option 1 - I would write to them and say that your relative who offered to help you has found out from the internet or talking to work colleagues, or whatever, that Lowell will only have paid 5% of the value of the debt to purchase it and that they have now withdrawn their offer, or substantially reduced it. Option 2 - same letter but the relative now no longer has the money available as they have decided to go to the Bahamas instead. Option 3 - agree to a substantially reduced payment scheme (ensuring of course that any further interest is frozen), make the payments and wait for them to write to you offering to accept a settlement figure which is where I got my 25% letter from. If you are wanting to clear your name then Option 1 with an offer of around 15% which they will increase to around 25% sounds feasible.

 

Linda

 

Interesting, thank you for that. I think I will re-write the letter. :cool:

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Ok, how does this look?....

 

I write with reference to your letter of 14/06/2007 referring to the money which you are claiming on the above account.

I can confirm that I am unable to repay the money I owe in full.

A relative is prepared to offer me money to get the account closed however, they are aware that you will have paid as little as 1% of the value of the debt to purchase it and therefore my relative has offered me £1500. I want to offer this sum as an ex-gratia payment, in full and final settlement of the account. The offer from my relative will not be available forever and my relative will not make the payment unless the offer is accepted.

This offer is made on the clear understanding that, if accepted, neither you, nor any associate company will take any other action to enforce or persue this debt in any way whatsoever and that I will be released for any liability. I also request that, if accepted, you will make an entry on a credit reference agency file relating to the above account as “satisfied” in full.

Payment can be made within 14 days of receiving your written agreement of this offer and method of payment.

As previously stated in my numerous communications to Lowell Financial Ltd, I am only able to communicate in writing.

I look forward to receiving your reply.

Yours faithfully,

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Philius it is certainly worth a try. If they come back and ask for double you are still better off than before. Best of luck. And as they didn't accept your original offer you are perfectly entitled to withdraw it.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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Just had to say that when I first read about FFS letters I was a little confused - spent too much time in chatrooms :rolleyes:.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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Just had to say that when I first read about FFS letters I was a little confused - spent too much time in chatrooms :rolleyes:.

 

It sums it up though - "FFS I've got to write ANOTHER FFS letter to those idiots"

:D :D

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  • 3 weeks later...
Ok, how does this look?....

 

I write with reference to your letter of 14/06/2007 referring to the money which you are claiming on the above account.

 

I can confirm that I am unable to repay the money I owe in full.

 

A relative is prepared to offer me money to get the account closed however, they are aware that you will have paid as little as 1% of the value of the debt to purchase it and therefore my relative has offered me £1500. I want to offer this sum as an ex-gratia payment, in full and final settlement of the account. The offer from my relative will not be available forever and my relative will not make the payment unless the offer is accepted.

 

This offer is made on the clear understanding that, if accepted, neither you, nor any associate company will take any other action to enforce or persue this debt in any way whatsoever and that I will be released for any liability. I also request that, if accepted, you will make an entry on a credit reference agency file relating to the above account as “satisfied” in full.

 

Payment can be made within 14 days of receiving your written agreement of this offer and method of payment.

 

As previously stated in my numerous communications to Lowell Financial Ltd, I am only able to communicate in writing.

 

I look forward to receiving your reply.

 

Yours faithfully,

 

2 weeks later, I've had a response...... They've offered my a FFS figure of £3500 - quite a climbdown from their original 90% offer. :eek::cool:

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I feel a counter-offer coming on! You are now in the position you started at so i would try and get it down a bit more. You offered £1500, they offered to accept £3500 but I suspect they will still accept less. I have just re-read the thread and whilst they appear to have supplied a valid cca :( are there any charges on the loan which are unlawful which you should reclaim? If there are then perhaps you need to work out how much before going back to them.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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Share on other sites

I feel a counter-offer coming on! You are now in the position you started at so i would try and get it down a bit more. You offered £1500, they offered to accept £3500 but I suspect they will still accept less. I have just re-read the thread and whilst they appear to have supplied a valid cca :( are there any charges on the loan which are unlawful which you should reclaim? If there are then perhaps you need to work out how much before going back to them.

 

No charges, all seems to be above board to be honest. I just want to finally get rid of this millstone that's been hanging round my neck for so long....

 

What is the best method of paying them? They've said in their letter that they must receive cleared funds by July 15th (Sunday??). Is it best to call and pay over the phone, or keep all communication written? How can I make sure that they do what I asked in my FFS letter ie they make an entry on a credit ref agency file that states the account is satisfied in full?

 

Cheers for all the help - nearly there!!!

 

Philius

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Just had a chat with my relative - it turns out that their money is in a building society, and a building society cheque takes 3 working days to clear......

Scrap the postal order idea - they only go up to £250 and for each one it'll be a £8.75 fee :o

 

Starting to look like it's gonna have to be a phonecall..... Can anyone advise on what/what not to say? Should I call or should my relative etc...

 

Cheers

 

Philius

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