Jenny -v- NatWest

[jennyuk]

hi ya im new to the natwest thread although not to the site. how has everyone found natwest. i have only got a claim for £190 are they settling most before submitting court?

[standingupformyself]

Hi, I would love to tell you yes......but.... I am claiming £114 and have sent prelim letter, followed 14 days later by LBA, 14 days on from that I have not even had an acknowledgment from them, so it looks like I shall have to start court proceedings.

[tigga_1961]

hi and welcome to nat west forum, think it depends on nat wests mood for the week whether they settle early or not, but follow the guidelines on here set your timescales (they are yours not theirs) and stick to them and you will get your money back, im claiming over 3k, and just sent back schedule of charges back giving them 14 days, ..watch this space.

[jennyuk]

thanks. i have just put my court claim in for nationwide. and natwest was my parchaute account but charges have been added and i am not happy about it as they dont seem to give you any notice and just apply them. are they closing accounts?

[Parkvale]

Financial ombusman is fining Banks if they shut accounts with bank charge claims.

FAQs - complaints about bank charges

[skimpinpink]

Hi there, i have just recieved an offer of £2,100 from the NatWest so i think your claim would be settled with no probs, at the end of the day its your money and youe entitled to it no matter how much it is.... good luck

[hedgey06]

Main thing to remember here (as already highlighted by standingupformyself) is that there's no rhyme or reason to which claims are settled at prelim/LBA and which claims go to court. Some folks get £5K back after the LBA........ whilst others have to go all the way for a couple of hundred pounds.

 

At the end of the day though, we all have to stick out our claims to the end - as we will win. But everybody has to be prepared to file at court if necessary. It's scary at first when it gets to that stage (trust me, I freaked out big time the other day!!!) bput with support, help and encouragement from everyone on this forum, you'll be fine. Best of luck, hedgey xxx

[::Lisa::]

Good luck with your claim, Jenny!

 

Whether it be £2 - £2k, it's still your hard earned money and you deserve it back

[jennyuk]

had a reply from Mr Higley to say that they ware investigating and will aim to reply within 6 weeks. fine i thought but i have realised i have got one of the dates wrong on my spreadsheet also i did not add one at the beginning of my list and also i have since recieved charges. as i have forgot to add the one at the beginning and got date wrong on one, i assume i will have to resend my preliminary letter with up to date and correct charges list?

[WendyB]

No, you don't ahve to send prelim again, you can alter the charges with your LBA, just send an amended schedule with the LBA and point this out in your letter. I'm sure someone will correct me if I'm wrong. If you've already done LBA you can amend when filing at court.

 

Wendy

[steven4064]

Also, ignore their "will get back to you in six weeks". You gave them 14 days (presumambly) so once the 14 days is up, send the LBA (with revised schedule as Wendy says)

 

Steven

 

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