success but not over yet Capital One

[fergal71]

I have just logged into my account today to find capital one credit card have just refunded £384 from a claim for £697 so a success in small part here is the email I have just sent: I can see them squirm as we speak can a mod respond if this seems a good cause of action??????

 

Hi I have noticed today you have credited £384 out of my claim for £697. Please note if the balance of the charges including this months late fee of £20 ( total £333) is not returned, my course of action remains the same and my county court claim will continue, I have postponed my claim until 13th June allowing you 7 additional days to respond in a satisfactory way your sincerely

[barracad]

Well done so far.

 

But it is best to stick to the templates in the library, and also stick to any timetable you have set.

 

Good luck!

[Bovvered]

I agree about sticking to your timetable no matter what. They want to delay this as much as possible...well done so far anyway and let us know when you get it all back!!

[Joh7n]

Hi

Do you have an email address for Capital 1 please

Thabnks

Ann

[fergal71]

hi you can send secure messages in online banking if you have account with them

[callumsgran]

just to say, capital one have suspended my online messaging with them because of the status (which they put me in) of my account, although they may not have done that to everyone but be aware that they might have!

[Movingon]

just to say, capital one have suspended my online messaging with them because of the status (which they put me in) of my account, although they may not have done that to everyone but be aware that they might have!

 

Suspended your online messaging because you owe them money?!?! How ridiculously juvenile is that?!

[callumsgran]

i know, pathetic! but theyre allowed to badger me with phonecalls even on a sunday! ive told them now tho that i will no longer accept any correspondence with them other than in written form!

[Movingon]

Have a look at my "Stonelaughter vs. Communications Direct" thread in the "General Consumer Issues" section - my letter might give you some tips on how to deal with harrassment by 'phone.

 

Two that I haven't used in my letter are:

 

1. The Data Protection Act - it may be a misuse of my data to keep calling me after I have instructed them to stop; I haven't used it in my letter simply because I don't want to reveal my whole deck of cards in one go.

 

2. The Administration of Justice Act - Under this act, organisations are not allowed to harrass you. I didn't use this simply because it doesn't apply; they are not trying to administer justice or to get me to pay, they're trying to sell me stuff LOL.

[fergal71]

abbey have stopped my online account also luckily I couldnt give a Sh*t as I have already moved and will be moving again very soon... it is worth it to stop them getting any more money out of us for something that costs them pennies.... hopefully a big bank will see the light soon and open an account where it charges correct fees for a basic account so you get money paid in you can get it out at atm and pay a few bills online.... I am sure that is all most of us need....dont they get enough from our savings that they loan at at drastically inflated APR in comparison to what we get