Reclaiming one charge

[speedo101]

Hi there

My daughter has been charged £38 for a bounced cheque. We telephoned Nat West who would only agree to refund half of the charge as a gesture of goodwill. This is the first time she has ever exceeded her limit and I see no reason why she should not get the lot back. Is it best to just send a slightly rejigged version of the prelim letter or is there a better way of getting back just one charge.

 

Thanks Speedo

[PPMAN159]

Surely a gesture of goodwill would have been for them to refund the full £38!

 

Send the letter to them-cant do any harm

[speedo101]

You would have thought so wouldn't you but she wasn't having any of it. In the end I did mention that I would just write in using the CAG letters but she just said well in that case they wouldn't refund any of it! So I said fine you refund the half and I will chase the other half Talk about making it hard work:rolleyes:

 

Thanks Speedo

[PPMAN159]

They are so cocky.

 

Still at the end of the day the person you spoke to probably thinks 'well its not my money so why should I care'

 

What would the case be if it was her charge she was trying to get back-not so cocky then me thinks.

 

Go for it Speedo and keep us posted.

[Trudianne]

Have you been into the branch. My daughter had exactly the same thing - £38 charge for being £2.38 in the red for one day!

I went into the local branch with her and explained what had happened and as a gesture of goodwill and as a once in a lifetime offer they cancelled the charge.

Might be worth a go.

[Micky the Hippo]

I'd ring NW customer care again first, try a different person

[Parkvale]

Ring this number 0208 236 8295 Customer relations Borehamwood.

[speedo101]

Hi there

Took your advice and phoned again spoke to someone else and "on this one occasion" they are willing to refund the lot

 

Thanks Speedo

[Parkvale]

Congratulations

 

[Guest NATTIE]

congrats

[Micky the Hippo]

quickest total settlement yet?

 

shoulda charged CI compound unauthorised