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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
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GOT A COURT DATE? Important, please read......


GaryH
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:-| Hya. I have a court date for 14th Aug. And I have been told by claire, very helpful, its a pre-lim hearing. SO is it all I need is the draft directions to send to court and banks sols, as I cannot attend. If so once these sent what do I do then?????

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I got my court date through yesterday for the 10th September, small claims. It doesn't say anything about a court fee - will they ask for this nearer the time? I never had to do an AQ. The Judge has asked me to submit by 18th July the following:

a) A schedule setting out each charge repayment of which is sought, showing the date, amount, and reasons given (if any) for that charge being made;

b) Copies of any statement or other document relied upon as showing that each and every charge has been made;

c) A statement of evidence of all matters relied upon as tending to show that the charges are irrecoverable as penalties or otherwise;

d) Copies of decided cases and other legal materials to be relied upon.

 

The defendant shall by 8 August 2007 file and serve a response to the Claimant's schedule, stating in respect of each item claimed;

a) Pursuant to what contractual provision such charge was made, producing a copy of the contractual document relied upon;

b) Whether such charge is accepted to be a penalty, and if not why not;

c) If such charge is alleged to be a pre-estimate of the Defendant's loss incurred by the Claimant's actions (whether or not such action is treated as a breach of contract between the parties), all facts and matters intended to be relied upon as showing that such was a proper estimate of such loss, and all evidence to be adduced at trial as to what the true cost of dealing with the matter was;

d) If such charge is not alleged to be a pre-estimate of the Defendant's loss incurred by the Claimant's actions then facts and matters intended to be relied upon showing the basis upon which the charge was calculated and all evidence to be adduced at trial as to show that the charge was fair and reasonable;

e) Any witness statements;

f) Copies of decided cases and other legal materials to be relied upon.

 

Please, please could you help me with c) and d). I don't want to send too much or they won't bother to read it but I also don't want to leave important things out. I also don't have any Terms and Conditions - I tried to download the pdf format from the site but my computer wouldn't let me as it's blocked from work. Is there any chance at all that perhaps you could somehow send them to me.

I'm so sorry to ask all this but I'm scared that I'll be the one that does have to show up in court and I want to be sure I've got it right!!!

Also, is this a final hearing - I think it is as it's been allocated 90 minutes.

Thanks to anyone that can help me - Gary, any chance you could guide me through this?

Tina9776

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Tina

Don't panic.

Part C you can get help with from this post by GaryH

 

http://www.consumeractiongroup.co.uk/forum/show-post/post-482194.html

 

Part D you can get from here

http://www.consumeractiongroup.co.uk/index.php?option=com_content&task=view&id=138&Itemid=82

 

If you could post which Bank you are dealing with, then I'm sure someone might email you any T&C's you might need?

 

Hope this is useful, I'm sure peeps like Gary will be along soon enough too to help you.

 

For what it's worth, the directions from the court are good news.

Looks like they have accepted the new directions.

Which Court was it ?

 

Once you have complied with your part of the directions, it is unlikeley that the Bank will comply with their side, and will just offer to settle.

 

Best regards

 

PM

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Thanks PM

That list of decided cases from the link you gave me, is that all the cases that have been won in 2006/2007. Is that all I need for d) or is there other stuff too?

Gary H has said he will come back to me this evening and guide me through things - nervous but excited too, just don't want to send or say the wrong things.

Thanks for support.

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Hi,

 

Has anybody got any info on these further 2 cases that Judge Cooke found in favour of the defendant (Lloyds TSB)? Is it just another case of the litigant not submitting copies of T&Cs or did they actually have them in these cases??

 

I notice that the same Judge awarded in favour of the litigant in an Abbey case as breach of contract COULD be proved.

 

 

BBC NEWS | Business | Judge rejects more bank claims

 

 

Would be interesting to hear from anyone with further information on this?

 

i had a hearing last week, in Bimingham, with Judge Cooke, Halifax were looking to strike out my claim on the grounds that they had settled when in fact they hadn't. Having listened to my expalanation as to why the claim wasnt settled, he re-approved an N244 that had been approved but was not due to be issued until AFTER my hearing date:rolleyes: , he re-approved it, ordered that the courts serve it and set a new hearing date. Following this, Halifax have agreeddto settle the outsanding amount.

 

So as gary and the others have said many times, prepare proeprly and thoroughly and you can still win...

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I have a court date for a block prelim hearing on the 31st August and today received this letter from the SC&M mafia....

 

...we will be defending the proceedings on the following grounds

1. the fees you seek are properly incorporated into your contract with the bank

(I'm claiming £605)

2. By making payments...from your account...you must pay the necessary charges...The issue of penalties only arises as a matter of law, where there has been a breach of contract, and there is no breach of contract here.

 

Then, it says, and this is the WORRYING bit,

 

Looking ahead, a situation which gives rise to a dispute is not one th bank wishes to continue. In view of this, you are requestd, please, to make contact within the next 14 days with your local Lloyds TSB Branch Manager, to review your account.

 

We await confirmation from the bank that this action has been taken.

 

Yours faithfully

 

Sechiari Clark and Mitchell

 

 

Help Please!!!!!!!

 

I feel very intimidated by this and as if they are making a threat to close my account now. I have been with them for over 20 years. My account has most of the time been run "well", these charges are from when I was at college and broke! I have rung my branch manager and am waiting for him/her to call me back, but where do I stand with this?? Can't believe I am going though this for £605 when others seem to have got thousands of their charges back no problem. It's the principle of it now for me though.

 

Advice gratefully received from any of you out there who have been in this position or know what I should do.

 

Thanks

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I think its probably another way fro **** to try and get u to drop the matter. If I was you I would send a Nudge letter, including quoting this letter, and saying that you will not be attending any meeting with Lloyds TSB until this matter is settled with. The rest of the Nudge letter will show them that you are not intimidated and are carrying on regardless.

Don't let this put you off, thats exactly what they want.

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Why can I not get a proper print of the Orton letter?

All that prints is the blocke out parts!

Was hoping to get bundle in tonights post.

LTSB court date 25/7/07

17/7/07 I WON I WON I WON!!!!:p :grin:

HSBC court date 11/9/07 (stayed)

CapOne lba 7/1/08-15/3/08 WON.

Citicards lba 14/1/08

 

Read Read and Read Some:razz: More

 

If I've been helpful in anyway please tip my scales:rolleyes:

 

Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts.

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Hi Maxey

 

I also received this letter, and have been to see my branch, who said all they could do was do the overview on my account as they were unable to authorise such a large amount and because the complaint had gone so far. was in there all of 5 mins, what a waste of my time.

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Can you let me now where to find the nudge letter to send please? I have also just realised that I will be owed even more interest from the time I filed the case for court, ages ago, until the time it actually goes to court. How do I go about getting this added to my claim?

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Maxey, once your claim gets to court, the Judge adds it all in. Or if [problem] do this, it's all included:)

LTSB court date 25/7/07

17/7/07 I WON I WON I WON!!!!:p :grin:

HSBC court date 11/9/07 (stayed)

CapOne lba 7/1/08-15/3/08 WON.

Citicards lba 14/1/08

 

Read Read and Read Some:razz: More

 

If I've been helpful in anyway please tip my scales:rolleyes:

 

Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts.

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Ok, now I'm confused. This letter was posted to me by **** on the 3rd July and I got it yesterday....

 

I have a court date for a block prelim hearing on the 31st August and today received this letter from the SC&M mafia....

 

...we will be defending the proceedings on the following grounds

1. the fees you seek are properly incorporated into your contract with the bank

(I'm claiming £605)

2. By making payments...from your account...you must pay the necessary charges...The issue of penalties only arises as a matter of law, where there has been a breach of contract, and there is no breach of contract here.

 

Then, it says, and this is the WORRYING bit,

 

Looking ahead, a situation which gives rise to a dispute is not one th bank wishes to continue. In view of this, you are requestd, please, to make contact within the next 14 days with your local Lloyds TSB Branch Manager, to review your account.

 

We await confirmation from the bank that this action has been taken.

 

Yours faithfully

 

Sechiari Clark and Mitchell

 

 

 

This morning, I got another letter, posted on the SAME day, which states they WILL pay me what they owe me (even though they don't think they are in the wrong blah blah, and to send back confirmation and stop court proceedings once the money is in my account. They are willing to settle in full (£603) with £7 interest and my court fee! I don't get it!:-?

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Hi Maxey, i dont think they know what there doing, hopefully i will get one of these letters today (post not arrived yet), not sure i will as my claim is for £5000. i would settle if i were you.

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I wouldn't worry now maxey. It seems to me like your won so well done

and

!!! congratulations!!!.

:D :D :D

:x if i have been off any help to you please click my scales

 

cases won

28th July Single Claim for bank charges against LTSB, £6,800 WON with CI to date of Judgement

 

18th July Joint Claime against LTSB £7,800 WON with CI to date of Judgement.

 

 

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congratulations to you too hussell41. just spoke to a friend who has been through this and she said don't send the acceptance thing back that **** sent. apparently there is a letter in the templates library with an acceptance letter, saying thanks for the offer, I accept the money but not the terms and conditions. what does anyone else think about this?

thanks to all you guys who have helped and supported me through this, I really appreciate it. I shall wait until the money appears in my account to cancel any court proceedings.

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Hi Hussel, this thread is getting really interesting with you both winning Congrates to you too, Gary will be please when he reads them.

 

well done both of you

:x if i have been off any help to you please click my scales

 

cases won

28th July Single Claim for bank charges against LTSB, £6,800 WON with CI to date of Judgement

 

18th July Joint Claime against LTSB £7,800 WON with CI to date of Judgement.

 

 

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Maxey from the date you file it then becomes. the court appointed 8% which is 0.0022 pence per day ( if I am not mistaken) this gets added to your claim by the courts when it is settled... or DG when they make you an offer........ in your nudge letters just put down what you have filed for and add plus 8% to date of cleared funds......... then you are covered....

 

if I am wrong one of the others will correct this info. good luck

rockin all over the world

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Thanks for posting that article, it really does make interesting reading.

 

Pen

:x if i have been off any help to you please click my scales

 

cases won

28th July Single Claim for bank charges against LTSB, £6,800 WON with CI to date of Judgement

 

18th July Joint Claime against LTSB £7,800 WON with CI to date of Judgement.

 

 

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