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    • Yes all works have been completed and we have only just received the final report from Mercedes today (we have had numerous communications from them including photos and videos of work being completed) I can see now in the letter that the word “quotation” was used but this should have read invoice. Doves have been kept aware of the situation and have been in communications with Mercedes themselves, so they are already aware the work was being commenced. 
    • Hi all,   I didn't expect to start really badly with pucharse my new vehicle. 8th June I buy the vehicle from BigMotoringWorld. The car has 10987 and apparently service was done on 10852 mileage . I spend half day in the store to take the car and was even manipulated to buy warranty with is cost a lot money.   Since I left the store car has start to having issues with the breaks. Once i pushed break pedal car starting noising and don't have like power to stop the vehicle ( Pedal must be press to the end to stop )   I start to call them but no one was able to support they was just close the phone... So i decided to read the review about them and I was shocked... I take the decision I will return the vehicle and send them email on 12 June with the issues on breaks and request to return the vehicle. They reply to me 5 days later  In relation to your request to exchange your vehicle, please be advised that we do not have a returns policy on our vehicles. Please can you confirm how the vehicle is noisyssss I was really angry I have to deal with them and car was cosr me £31000 + finance cost so I read your posts in forums and took some advice from others colleges who have similar issues and reply to them as below.   Dear Big Motoring World   I'm writing to you about the car I bought from you for £31000. on 08.06.2024 The car has only 11000 mileage I was thinking is almost brand new however has issues with the breaks. ( Please note the car was apparently serviced 300 mileage ago and break was chaneged )   The breaks make the sound the are not with the good condition. When push the pedal break car is not stopping immediately. I'm not feeling safe to drive anymore with those vehicle. The Consumer Right Act 2015 make It and implied term of the contractI have with Big Motoring World that goods be as described, fit for purpose and of satisfactory quality. As you are in breach of contract and I've owner the vehicle for less than 6 years ( less than 2 weeks before the issues arose in fact ) I am within my statuatory right to ask for a refund at no futher cost to me.   Please note  I informed Motofinance company and informed about the issues and request to cancelled the agreement.   I look forward to hearing from you within 14 day with details of how you plan to arrange return the vehicle back.   THEN Since I send those email the conversation has completely changed and they reply to me below.   Thank you for email dated 11/06/24   I am sorry to hear that you have had cause to complain   My understanding if your complaint is: Your brakes are grinding and the vehicle is not stopping efficiently. In order to complete our investigation we require some additional information from you. please confirm the following at your earliest convenciance: Please can you confirm if you have visited a local Halford or Kwitfit or other repair agent to carry out a free of charge break health check ? Halford and Kwitfit are able to check your breaks to advice if they require replacement.   In order for me to issue to my response can you please confirm your desired resolution ?   If you feel I have not understood the nature of your complaint correctly, please advise me accordingly.   We will now be investigating this complaint and will aim to respond to you as soon as possible. We will keep you updated with the progress or your complaint in due course      I have really enough with them and just want to close the case and return the car.   Please can you advice what to do ?   Thank you   External Complaints Policy V.2.1 31.05.24 4.pdf.pdf
    • can we have the PCN bothsides to one mass pdf please previous uploads keep being made unavailable ?? dx    
    • <£300 so with a good defence and like most of these small sum util debts, jci will drop it before they have to pay any more fees. dx  
    • Yes but it was for a debt that never existed but to come to the door was a step to far as my wife was quite frightened by it. He showed her a badge like he was official and wanted to talk in private. But after speaking to me she closed the door behind her and told him to post any letter.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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GOT A COURT DATE? Important, please read......


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Firstly, remove your case number from your last post, it may enable you to be identified.

 

So you've applied for a strikeout, presumably on the merits of their defence?

 

Here's the lnk for anyone interested:

 

CPR - Parts and Practice Directions

 

And it looks like the judge has agreed it has merit, but given SCM some leeway to correct it.

 

I suggest you contact the court next week and get their advise on whether they have complied, and if not, what happens next.

 

 

Best regards

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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For directions non-compliance, yes?

 

Oxford County Court by any chance?

 

Don't worry about the set-aside varied or stayed bit, thats the standard clause on all orders made of the courts own motion. This is excellent news! Just wait. When the 7 days are up call the court and I'll give you another letter. The defence will then be struck out and you win!!

 

Oh, PM - I got your PM, thanks. Very interesting. Someone will contact you this weekend.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Hi Guys/Girls/Ladies,

 

I need a couple of pointers if you could help please.

 

The court dispensed with AQs and directed both parties to submit documents on which they intend to rely to court and the other party by 18 May 2007. My Bundle was submitted to court and bank on 18 May, but have received nothing from the bank. The trial isn't until August.

 

I didn't put the witness statement in with the bank's stuff but the court office said it's OK as long as I send them a copy now. I've drafted a big nudge letter asking for all my charges plus interest to date and have printed a new schedule.

 

I just don't know if it's the right time to ask or whether, because the bank don't seem to have complied, I should wait to hear from the court .

 

Thanks and regards,

John.

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im in same postion as you johnsworld more or less

my bundle had to be with bank and court by today and same of the bank tho ive not recieved theirs

i will be contacting the court tommorrow morning about their non complience i can only reccomend you do the same im afraid

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danlou and jonnsworld dont worry [problem] never send a bundle in ive won three cases now and [problem] have never submitted a bundle .

if lloyds dont just pay the money into your account soon wait till about aweek before the court date or deadline for submision ring [problem] and ask them fortheir bundle and i bet you a lloyds service charge (£35.00)lol that they settle there and then.

good luck your nearly there.

darren

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You don't need evidence for a preliminary hearing.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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I have decided to add an extra bit of evidence in relation to unreasonable charges.

 

If these fees are for a service they are unreasonable etc.

 

I suggest using the Allied Irish Bank website for the Irish bank account fees and charges then the UK bank account fees and charges.

 

For returned Cheques, Direct debits or Standing orders returned unpaid the charges are below:

 

Irish branches of AIB = £4.31 (or 6.35 Euros)

Uk Branches of AIB = £25.00 (or 36.81 Euros)

 

Clearly as previously mentioned on other threads there may be some price fixing going on by UK banks.

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Looking at the advice you've given me it seems I've sent everything except my statement of evidence.....how do I go about correcting this at this stage. My pre-trial hearing is next week.

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Hi GaryH.

 

I have been reading your comments and I am dealing with HSBC and LloydsTSB at the moment. I have a letter from DG Solicitors acting for HSBC that uses the word charge 3 times. It is a stalling letter asking for information they already have yet again but it says "we require an itemised list of the date of the charge, description of the charge and value of the charge.....". Is this relevant as it doesn't mention fees at all and my understanding is that the Bank's defence is based on them levying fees for a service and not charges?

 

Regards Makalu

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Hi Makalu,

You are correct in that the banks might use different words. On my statement they were referral fees, but they are still charges on my claim. There has been some discussion about banks trying to pass off these charges as fees for a service but that's a duff defence as well. You could have alook at this thread:

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/23993-legal-arguments-support-claim.html

Regards,

John.

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Hi auburngreeneyes,

I used the Lloyds' one as a basis for my own Witness Statement against Barclays. You will need to look at your bank's defence and make sure you include all the paragraphs that will counter their arguments or support your case and make sure you remove paragraphs that apply specifically to Lloyds. I also had to renumber the paragraphs because I ended up with less than the original.

Regards,

John.

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Hi there, I 've recieved a letter headed

 

"Notice Of Hearing"

 

TAKE NOTICE that the hearing will take place on......then saying they have allowed 10 minutes for the hearing. at the bootom it says

 

PLEASE NOTE; This case may be released to another Judge, possibly at a different court.

 

This letter is stamped with my local County Court mark.

 

What should I do from here? Do I need to send anything off?

 

Regards

 

BB

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Hi there, I 've recieved a letter headed

 

"Notice Of Hearing"

 

TAKE NOTICE that the hearing will take place on......then saying they have allowed 10 minutes for the hearing. at the bootom it says

 

PLEASE NOTE; This case may be released to another Judge, possibly at a different court.

 

This letter is stamped with my local County Court mark.

 

What should I do from here? Do I need to send anything off?

 

Regards

 

BB

 

Broomo

 

CONTACT SOME MODS BY PM NOW AS A MATTER OF URGENCY.

 

INFORM THEM YOU HAVE A COURT DATE !!!

 

PHOTOMAN

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Hi

Today a letter arrived from Lloyds TSB solicitors along with a letter from from Birmingham courts requesting further information for the Judge by June 7th.

“The bank will be defending these proceedings on the following grounds :

1. The fees that you are seeking are properly incorporated into your contract with the bank; and

2. By making payments (whether by cheque, debit card or by any other means) from your account where you have insufficient funds to cover them, you are making a request to the bank for an increased overdraft, which the Bank may meet or decline. If it meets your request you must pay the necessary charges. The issue of penalties only arises as a matter of law, where there has been a breach of contract, and there is no breach of contract here.

Looking ahead, a situation which gives rise to dispute is not one the bank wishes to continue. In view of this you are requested, please, to make contact within the next 14 days with your local branch manager to review your account. A review may be useful to consider whether your current banking arrangements are the most appropriate for your needs.

We await confirmation from the bank that this action has been taken.”

With an overdraft of £5000 and bank charges of £5000+ and following advice another account has been opened.

Advice on this will be most welcome.

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....

2. By making payments (whether by cheque, debit card or by any other means) from your account where you have insufficient funds to cover them, you are making a request to the bank for an increased overdraft, which the Bank may meet or decline. If it meets your request you must pay the necessary charges. The issue of penalties only arises as a matter of law, where there has been a breach of contract, and there is no breach of contract here.

.....

 

In view of the Berwick and Rudd verdicts, the T&C would appear to be the central battleground. In my view

 

The first criterion would be your actual T&C wording re exceeding o/d limit. What do they say they will do, may do, might do?

 

The second criterion would be what the bank's actual actions, and if there was a pattern to their actions.

 

If they always bounced, then they never did you any favours, never gave you any benefit, never rendered you any service. So where is the justification for a service charge, if no service then it was a breach of contract penalty. What third alternative can it be? If the bank says they expended manager time to consider honouring your unsupported cheques but always decided against it, well no-one can lay claim to a service for just thinking about it.

 

If they always paid your unsupported cheques I believe you have a problem arguing they did you no service.

 

If it was a mixture of the two, then personally I would feel safer only to reclaim against the bouncing charges, not for the honoured cheques. The CAG lawyers could clarify, if the judge throws out reclaim of one charge, is he going to dismiss all reclaims in one job lot.

 

Lloyds does seem to be racheting up the presssure, massing their army for a showdown. My own humble opinion only, please seek other advice.

 

PS. "If it meets your request you must pay the necessary charges." -- "If the bank does NOT meet your request, then what?" Is this a freudian hint you CAN reclaim charges for bounced cheques?

 

If "you must pay the necessary charges" in both circumstances, then absolutely pointless to say "If it meets your request".

 

If they will quietly allow you to reclaim charges against the bouncings, then what exactly are they? They cannot be service fees or they will not allow your reclaim under Dunlop v Garage 1910. They cannot be breach of contract penalties, because in the bank's view expressed in the next sentence, there has never been a contract breach.

 

These internal contradictions in the defence should be drawn to the judge's attention, the defence cannot argue it both ways.

 

 

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Re Witness statement for LLoyds customers (above)

Gary - this 'one hell of an argument' thank you for all the work you've done on this. I am claiming as a business

so can I confirm that all i need do is delete para 20 & 25 which refer to Consumer acts?

Also in Foot Anstey defence they deny Unfair Contract Terms Act apply to business - Is this correct?

(details here http://www.consumeractiongroup.co.uk/forum/member.php?u=156006)

Cheers Paul

[sIGPIC][/sIGPIC]paulsuebank

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My case has now been transfered to my local court, do not have a hearing yet, when I rang the court explaining I would be preparing a court bundle they said I was jumping the gun and to wait until the judge had looked at the case as I may not even get a court date. 2 questions --

 

a) Should I start to prepare a bundle anyway?

b) Should I now send a nudge letter to my bank , if so can anyone help with a draft of this that I can use

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