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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Total bankers***won***


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I would do it anyway so you have a personal record of what you put and you can refer to it.

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had to go all the way back to page 6 to see your court instructions - so, yeah full court bundle (all three copies) due 14 days before the 20th. you do right to make a start even if they come up with a last minute offer.

 

so, last weekend it was chris brundle (cc -v- hsbc) spending his weekend doing it - got it sent on monday and offer came thursday.

another one last weekend stoldad - or something - i'm checking to see how he got on.

 

this weekend it's will cosworth busy doing his - nearly done. his thread is right up at the top -

 

both threads have lots in them -

i take it you've made a start -

 

so, i just usually tell peeps this is the basics:

 

a) your schedule of charges. (ie a copy of your spreadsheet)

b) your statements showing the charges. Alternatively, the list of charges which the bank provided under your S.A.R (subject Access Request) (only send the statements with charges on them.)

c) A Statement of Evidence: (post 55 in the new strategy): New strategy for Allocation Questionairesnote here: hsbc uses the service charge defence - so use this the first one on post 55 d) All the statutes and decided cases on which your claim relies. ie, UTCCR's, UCTA's, SOGA, case law, etc. For this, I'd just submit the whole of the Basic Court Bundle.

 

so, keep an eye on will's thread for your questions - it's probably already been asked - the witness statement is the first letter on post 55 of the new strategy thread - as hsbc goes with the service charge defence. This and everything else, - check if you need to put personal stuff in it - don't just copy without reading it first.

 

in the court bundle - the first page before you do the zip file has some good tips for putting it together

 

you need to come out with three complete versions.

 

i keep a list of all i've sent particulars to - i don't think you are on there - did i send them to you - do you remember - because i could send you them again if you copied mine (lots do!) and you'd have it - where did you get them from - do you remember?

 

there are several helpful threads on will's -- get back if you are struggling - take your time and get it all and get it right.

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:confused: "i keep a list of all i've sent particulars to - i don't think you are on there - did i send them to you - do you remember - because i could send you them again if you copied mine (lots do!) and you'd have it - where did you get them from - do you remember":confused:

Now here's me thinking I was doing so well and feeling really smug because I actually thouhgt I understood it all! But now I am confused. Can you rephrase the above paragraph for me please? Don't forget I am really not that clever. I have had a look at post 55 and it looks straight forward. Do I need ot dig out old letters from the bank where they may have said the charges were not penalties ect... and if so what if I don't have any?

I think the rest of the bundle is clear and Jo has sent me the oft and early day stuff.

Only statements with charges on, I didn't know that, thanks.

I really don't think I will need all this but I won't get time after today as I will be busy at work.

I will take a look at the other threads you mentioned.:)

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I think that you will need all of the correspondance you have sent and received since you began your claim. As for Latties POC's. She sent a copy to me of which I used instead of the template here. Did you use the template from here to do your Particulars of Claim or did Lattie PM a copy of hers to copy?

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Any correspondance relating to the charges from HSBC will help. e.g they sent you a letter saying that you bounced an item and that they are going to charge you X amount.

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When I filed with mcol I used the poc's from the mse site. I hadn't found this site at the time. Is this a problem?

I don't think I have any letters from the bank with regard to charges.They only ever informed me via staements. is this a problem?

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My POC's

 

1. between the dates of 29/**/** and **/**/** the defendant applied numerous default charges to the Claimant?s bank account.

2. The charges applied constitute an unfair penalty under the Unfair Terms in Consumer Contracts Regulations, which state: A term is unfair if it requires and consumer who fails his obligation to pay a disproportionately high sum in compensation. The amount charged does not reflect the cost of the breach.

3. Under the law of penalties, the charges are an unlawful extravagent penalty.

4. Under the County Courts Act 1984, the claimant is entitled to interest at a rate of 8% per annum from the date of this claim. This amounts to a total sum of £**** continuing to accrue at the statutory daily rate of 0.021% until judgment or earlier payment.

5. The Cliamant therefore asks the court to enter judgment in their favour for the sum of £****** plus interest, amounting to a total of £****.

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I've just read the poc template in the library and mine is nothing like. I followed the mse advice at that stage and have only done what thousands of others have done from that site, most of who have been sucsessful in their claims. I know I am going to be told that my poc's are missing lots but it's to late to do anything now. I am looking for some encouragement. I need to know that if they were so inadequate that the court or dg would have picked up on it before now and had the case struck out.

Any thoughts???

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I would have thought that the court would have picked up on anything amiss. I am sure that some people have had notification from the courts to elaborate on their POC's a bit more.

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Thank's Michael. I have just had a quick scan of the mse site and there are a few cases I have seen that are asking for more details such as account nombers and dates and so on. But I think I am ok as I have sent lots more details to the court and to dg since coming to this site. As you say the court have not asked for more so fingers crossed all will be ok.

Back to the bundle now, JOY!

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sorry, freaky - thot you had it under control - don't worry i'll keep checking to see if you need anything. you've got loads of time - if it were due wed. you'd be sweating - you've got a couple of days to play with.

so, what do you need?

 

you asking about poc's - michael has said just what i would have (less words though!) they are ok - not great - but nothing to worry about.

so, a copy of your schedule - no problem

copies of the pages of your statements where a charge you are claiming for appears. (so not every page of every statement - just the pages with a charge on)

copies of all the letters (since you started asking for your money - so prelim, lba, and their stuff back - any stalling letters, and court stuff - notice of issue, notice of acknow, notice of defence, any nudges you've sent nothing of the bank's with "without prejudice" written at the top - you must not include anything with w/p.,

the statement is the first one on post 55 of the new strategy with your bits and bobs included.

the list of settled claims: from here -

Litigation Section - View and print out litigation spreadsheets here

 

copy of terms and conditions - try for one around the date you opened account but the data base for these isn't up and running yet - so take what you can get - will cosworth has an old one - ask him to email it to you or you can use this one from 2004:

Attached Filespdf.gifpersonal_banking_terms.pdf (177.1 KB, 33 views)

 

aside from all that it's then just zillions of pages of the court bundle zip file -

 

and eventually it needs to be in order - 3 stacks - and page numbered with a table of contents - like the one on the first page of the zip file of the court bundle. the best advice is from bookworm when you click on the court bundle link - before you open the zip - how to label it, what to use, etc.

 

i know it's a big bitch of a job - but in most cases, the offer comes as your payment. it's such a shame - but with the wasted cost template - which you can do after the whole thing is over - you can ask for money you spent on paper, postage, ink, etc. and most importantly your time.

keep this for later:Wasted Costs order

 

like any big nasty - job - leave enough time - take it in small bits and just grit your teeth and do it - like cleaning the toilets!!!! and other general housework!!!!!!!

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Wow! thanks lat!

I think I have most of it under control now. I have just done the letter from post 55 and would like to run it bt someone. Can I send it via pm to someone?

I need some t&c's from pre 2000, I think it was probably 92 when I opened account but not sure. Will the 04 one's do?

Also I have no letters from the bank regarding charges. Can I leave them out?:)

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look at nawanda's thread last night - gary did a witness statement for her - it was pretty helpful - i think that's the same statement - so compare it to yours.

as i said will cosworth came up with one older but you'll have to get it from him somehow - pm him or go on his thread.

just make sure you copy all those great nudges you sent!

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