Tiscali Have Hijacked My Line

[Mariegriff]

This is what happened to me last week, A nightmare of a week.

On 28th Feb, I couldn't get onto the internet, phoned enta (my isp of 12mths) and they said a "cease and reprovide" had been placed on my line, but they couldn't tell me who with. Phoned the next day and they said Tiscali had taken over my line and it had been LLU'd. I said how could they

do this without my authority, permission or MAC, they agreed a MAC had not been issued and they don't know how this happened.

I have an active broadband line but I can't get on the internet because I have no username and password.

Phoned Tiscali numerous times, they deny having my line, phoned BT and they did a "Pontius Pilate" on me, washed their hands completely and said its nothing to do with them, its between Tiscali and Enta.

I then phoned up BT Wholesale Tag & Marker team, they confirmed that Tiscali have my broadband connection and that its been LLU and they also said no MAC had been issued and she advised me to phone Ofcom and complain.

I then phoned Tiscali's head office in London, (on Monday) and I'm still waiting for them to get back to me.....

 

I've since been in touch with Ofcom, they have sent Tiscali an email, but Ofcom said they can't do anything for at least 12 weeks, this they consider a reasonable amount of time for Tiscali to sort this problem out, I asked if this was not illegal for Tiscali to highjack my line like this, and she said yes and she's put a "slamming order" on them, whatever that means, I don't know.

 

I've now sent Tiscali a recorded letter with all the details and I await their reply, Ha....

 

I've since found out that what happened was a mistake by Tiscali in putting me onto a bulk migration LLU list, (even though they wasn't my isp, I left them in 2005) and then BT Openreach has failed to notice that I am not with the provider requesting the migration and they have allowed Tiscali to take my line.

 

 

 

But I believe I have now made some progess in this matter.

On Thursday 8th March I sent an email this morning to the CEO of BT, received a phone call off them about 11.0am the same morning, unfortunately I was in bed (I work nights) anyway, he said not to disturb me, but the chairman had read my email and was handing this over to his "specialist broadband

team" and then would throughly investigate this matter, and phone me back early next week.

 

2. I've just had a pm off Mr Saffron, (from Thinkbroadband), who I asked for help, he has quite a few connections in the right area, who said he's been in touch with Tiscali who've admitted to having taken my line and they are offering to either take the LLU off my line, or give me a LLU MAC Code.

 

I'm now on the internet courtesy of my wonderful neighbour who is allowing me to share his wireless connection.

 

I'm still waiting for a MAC Code off Tiscali.

 

Am I entitled for compensation regarding this matter, I feel that Tiscali and BT are both at fault, one for taking my line without consent and one for allowing it to happen.

 

Thanks for reading, I know it's quite a long post.

 

Any suggestions or advice would be appreciated.

[buzby]

Not automatically - Slamming, even in error can be looked upon as an 'unfortunate mistake' and only by negotiation or court action will you receive any compensation, which would have to be reasonable. Sadly, corporate incompetence is often accepted as a valid excuse providing they sort it out, so you may just have to chalk it up to experience.