Jump to content


  • Tweets

  • Posts

    • Makers of insect-based animal feed hope to be able to compete with soybeans on price.View the full article
    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX  2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all. Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’.  Choose ‘Create sign in details’ to register for the first time.  You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID.  You should make a note of your memorable word, or password as these are not included in the email.<<**IMPORTANT**  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .get a CPR 31:14 request running to the solicitors https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim type your name ONLY no need to sign anything .you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform.
    • well post it here as a text in a the msg reply half of it is blanked out. dx  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Telewest Billing


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5850 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi

 

Quick question, just got off the phone with telewest/Virgin

 

For above 12 months I have had no bill from this company..just a reminder

queried this and they agreed to refund me all the penalties,which they have already done, Leaving me with a balance due by the 19th March

 

February a reminder again, with another £10 fee...I have just been told that because I have an outstanding balance carried forward most months , I won't recieve a bill, always a reminder. Is this right ? surely I should recieve an actual bill before the reminder ?

 

Telewest/Virgin Media are really stressing me out at the moment.

 

Thanks

 

jan2002

Link to post
Share on other sites

You need to get both, a bill for services, followed by a reminder if you don't pay. Every time a charge is added to your account then you should be billed monthly. I have heard of some firms (Three UK) who will NOT invoice you if there are no debits on your account, but there's something wrong here!

Link to post
Share on other sites

For info - Telewest have been changing billing systems in the run up to the Virgin rebranding, depending on which area you are in your billing system could be ICMS (sometimes referred to as SMS), ICOM and Harmony - which will be the default system across the Group. There is a chance that during this changeover your account suffered problems, so in any discussions do ask which billing system you were on originally, and if you've been switched - this could explain part of the problem.

Link to post
Share on other sites

  • 2 weeks later...

Hi jan2002, there is another way you did not get an invoice, this is when you sign up to view your bills via the internet TW automatically cancel your paper bills, instead you get an email sent to your nominated account!

--

ASI Industries

Andrew

ASI Industries = As i in does tries!

 

As i in does tries!: My definition.

I will try, i may never succeed in the goal, but at least by trying i have a greater chance of success than never trying at all!

 My opinions are my own & occasionally may offend, but it is not my intention to cause offence in the first place!

Link to post
Share on other sites

For info - Telewest have been changing billing systems in the run up to the Virgin rebranding, depending on which area you are in your billing system could be ICMS (sometimes referred to as SMS), ICOM and Harmony - which will be the default system across the Group.

 

ICMS and SMS are two totally different billing systems and are both ex NTL, Telewest had been using ICOMS for quite a while before the Ntl/Telewest merger. ICMS customers have now been migrated onto ICOMS, not sure about SMS yet though. Harmony customers should be migrated to ICOMS by the end of this year...then the bills WILL be messed up!

 

Harmony is extremely unreliable and unstable as a billing system (Iwas made redundant by NTL last November so know it well)

 

You can request to have a paper bill sent every month even if your account is in credit (as I have done as my staff discount has just finished)

 

Got my 1st bill as a paying customer yesterday, and surprise surprise I've been overbilled! Charged twice for broadband & line rental last month!

Link to post
Share on other sites

  • 1 year later...

Bumping this back up as I really am feeling stressed by vm

I still have an on going issue of not recieving bills.

 

for the past 18 months or so, i have recieved nothing... zilch...no bills whatsoever. I have been called a liar and one errr lady called me an idiot !!

 

The final straw tonight, I had a missed call from collections (same every month), so called cs to pay, expecting the tenner late payment fee to be deducted and pay my balance same as usual. Nope none of that, the lady said, if I am recieving no bills, seeing as they are showing printed and dispatched on her screen, I must take this up with royal mail as its not vm's problem...now pay up the outstanding balance or go away.

 

Right, problem is I already called royal mail and they confirm there are no problems with the post in my area...so i switch billing addresses with vm..they send it to my moms now, but, Still NO Bills..nothing recieved

 

I don't want to pay the late payment fee, i haven't got a bill to be a late payer on. I just want to pay what I owe, peferably before they restrict my services

 

I feel really let down and insulted with this so called company, I can't fix this problem, what o what do I do next ?????

 

Phew..thanks for listening, i feel better now LOL

 

jan2002

Link to post
Share on other sites

Switch to their online billing service? Incidentally, VM use a private firm (NOT Royal Mail - who only deliver the last mile or so), so go back and say RM say there is no problem, and you suggest they actually use RM for deliveries, not some cut-rate inferior competitor.

Link to post
Share on other sites

Hi jan2002, firstly i am sorry to hear that this issue has not yet been resolved, as to their online billing system, it is not much better according to a few sources as some months you may not receive emails, this could be due to VM not sending or thier own anti-spam filter being too zealous or other ISPs blocking VM's domains as spam.

 

I too have a similar problem with HBOS & VM, at least i get mail eventually, HBOS cards seem to be a problem, a CC replacement took over 10 months to arrive only 2 days after its replacement & a DC took over 3 months 3 days before its replacement arrived.

 

As for VM see here.

Virgin Media Billing - The Consumer Forums

Andrew

ASI Industries = As i in does tries!

 

As i in does tries!: My definition.

I will try, i may never succeed in the goal, but at least by trying i have a greater chance of success than never trying at all!

 My opinions are my own & occasionally may offend, but it is not my intention to cause offence in the first place!

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...