clydesdale bank

[congyiszizu]

Evening all,

Firstly sorry if this is in the wrong forum but i cant see a clydesdale bank forum. i sent a data protection act request over a month ago and finally got this reply today(on the 39th day).

 

"we confirm that the bank can only provide customers with copy bank statements from July 2005 onwards.As under the data protection act 1998 the information you are entitled to must be held in a relevant filing system and it was on July 2005 that our statement records became accessible in electronic form, thereform statements prior to July 2005 are outwith the scope of the act.

 

Unfortunately as your account was closed prior to this date we are unable to provide copies under the act and have returned your payement.

 

Copies of earlier statements can be retreived manually at a cost of £5 per statement and should you require statements prior to july 2005 please contact your branch.

 

We also note your request for disclosure of data relating to manual intervention on your account. This is not data which you are entitled to receive under a data subject access request and accordingly no such disclosure will be made."

 

Can anybody help me where do i go from here.

 

oh and ps: this account that was supposedly closed prior to 2005 is still alive and well today. infact i got a £22.50 through the letterbox on the very same day.

 

Help please

[congyiszizu]

forgot to add i dont think the small claim section (scottish will apply) i think im roughly owed 4k

[Guest Lueeze]

Ok so your in Scotland yes? If so you can only claim £750 per go! Read up on it, in the scottish forum, and decide if you want to sever your claim into bits.

 

I have seen this reply before from them, this is incorrect, I would write back to them informing them that Microfiche does fall under the DPA, and if you do not comply within 7 days you will be referring the case to the information commisioner and taking legal action for non compliance of the Data Protection Act.

 

If tht doesnt work get back in touch with me, you may have to go further to make them comply, the fact that they can give them to you at a cost prooves they should be able to supply them under the DPA request.

 

Good Luck

 

Lou xxx

[congyiszizu]

Thanks Lou, will let you know

[Guest Lueeze]

No problems, you can do a search for non compliance or microfiche im sure you will find alot of others!

 

Lou xx

[caro]

Hopefully your situation will soon be resolved given Clydesdales climb down on not supplying pre July 2005 information.

[JMio]

Let me know if you need any more help with this - I have now received all of my copy statements from Clydesdale Bank, after a bit of a long process but if you're stuck PM me & I'll see what I can do!

[congyiszizu]

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