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    • I purchased the vehicle using finance through motonovo under a HP 60 months agreement. I have now amended the document ensuring all is in black. Unfortunately, this email has now been sent. However, I have not sent a letter to big motoring world. Also, I have taken the section of the firealarm issue. I am struggling to convert to PDF. I am not tech savy at all. My mistake was that the the salesman was very fussy on a sale. We went down a quiet road for a little test drive and not for a lengthy road test. The water issue was not present at this moment of time. However, it only became prevalent after driving away, after all docs signed. I did stated to Audi I wanted a diagnostic report. However, they carried out an Audicam which is footage of the issue. Audi have diagnosed the issue as a common issue where coupes/cabriolets accumulate water in the seals. However, I did state beforehand for no issue to be rectified due to me wanting to reject the vehicle. I am awaiting a report from Audi through email from the branch manager in relation to the issue. The issue so far is the water still being present in the sills. Audi tried to fix the issue however the problem is still prevalent. Regards 
    • First begging letter received from Overdales   ;Blah blah blah, our client's are going to win this blah blah blah we supplied all your documents under CPR   PS you can stop all this by paying £1200 less in a lump sum
    • Right,  so the court hasn't send out the Directions Questionnaires/N180s yet. PE's one is a false one, meant to intimidate you into thinking your defence was rubbish and they are confident with their claim. This is par for the course.  The PPCs do this regularly. However, PE have gone further and written that "a copy has also been filed with the court" which is a lie as the court haven't even sent out the papers yet. Keep a screenshot of MCOL, later on in your WS you can draw attention to their lying and abuse of court procedure. If you've got time on your hands, then complain to the BPA about one of their members lying.    
    • We need documents to be uploaded in PDF format. Uploading in Microsoft Word format discloses personal details relating to you which you should not be sharing. Click upload – to understand what to do. How did you pay for the vehicle? You start by saying that you should have walked away – yes you should. Not only because of the reputation of this company but also if the transaction isn't perfect you shouldn't get involved and you certainly shouldn't be taking the word of some used car dealer. Big fail! Why are some of your letter in black and some the in red? When you get some of the ideas in there – have you use a template from somewhere else? They aren't interested in a delay caused by some fire alarm or something. They certainly aren't interested either by the distress you are suffering. They have hundreds of customers who become victims of this kind of thing. All of those customers suffer distress. Big Motoring World don't seem to be very bothered. What are the faults which exist with the vehicle now? Is it just the splashing? Where is the splashing? What is it that is splashing?   Do I also understand that you purchased the vehicle without trying it at all and the first time you were in it and had splashing was after you had made the contract?
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Claiming on a Business account? Lets join forces?


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Guido

Hi. Was the Bump just for your own convenience, or was there something you wanted people to notice and comment upon ?

 

Regards

PM

Guido was just testing the thread as we had been told when people post that the thread does not come to the top of the forum ,as it should.It does now do this the person who reported it must of been getting confused with the stickies .

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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Hi,

 

I am now in process of filing my N1 form against Lloyds TSB, Lloyds total amount came upto £9050, its going to cost me £250 to file the claim in court. Do i file it the same way as a normal bank? or are business banks different?

 

I really worried its alot of money, has anyone had any experience with Lloyds Bank in the past?

 

Please let me know, as i finally at the last stage just abit worried......

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deekayenwhy - Hi,

 

Just process in the normal way - all that happens is that it will be dealt with in normal way but will be allocated a different 'track'

If you think this post has been of help, please click on my SCALES on the left - thanks :-) :-x

 

Peter Anderson

Me Vs Morgan Stanley - WON £490

Me V's LTSB - Private & Bus Acc - £18.8k (since Oct1997)

inc: S.69 Interest (and growing daily) -;)

Please remember to DONATE when you have WON

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Janet-M & Ermie

 

Janet - Hi - It was me; I was not confused with the stickys; I replied to several new posts and saw them all come up to the top of the forum - but not this one.

I also noticed on Friday that there were loads of problems with CAG (maybe weather - but message said something like problem blah !! and the forum had been informed).

 

Ermie,

 

The T&C's can be found at my original post - if not PM me and I will get you what you need.

If you think this post has been of help, please click on my SCALES on the left - thanks :-) :-x

 

Peter Anderson

Me Vs Morgan Stanley - WON £490

Me V's LTSB - Private & Bus Acc - £18.8k (since Oct1997)

inc: S.69 Interest (and growing daily) -;)

Please remember to DONATE when you have WON

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Hi everyone, just been reading through and would like to wish you all luck.

:x if i have been off any help to you please click my scales

 

cases won

28th July Single Claim for bank charges against LTSB, £6,800 WON with CI to date of Judgement

 

18th July Joint Claime against LTSB £7,800 WON with CI to date of Judgement.

 

 

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Hi all, just about to hand in my sons business claim N1 form to the local court (won my personal case last week against Lloyds tsb £1662) could I speed up the process and hand in his basic court bundle including supporting documents at the same time?

thanks

Davyboy

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I would not include the basic court bundle with your N1.

 

It will not speed things up as it is a Lloyds case, indeed it may slow things down, as it will give the impression that you do not know what you are doing.

If I have been helpful please click on my star and add a comment.

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Might be disingenuous on my part, but I've just asked the OFT this question:

 

Can you please confirm that, as your case specifically refers to ‘the UK Consumer’, ‘personal current accounts’ and ‘UTCCRs’, the case will not extend to cover business accounts?

I will of course post their reponse (I'm not holding my breath!)

Els

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davyboy, apologies if I confused you.

 

My post was a general one relating to the OFT's announcement of their action against the banks and did not relate to your claim. I should have been more explicit.

 

Els

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I similarly asked the question of the OFT , FSA and Ombudsman about whether business accounts were included in the "Test Case and Waiver".This wasnt on their scripted answer sheet but in the end they seemed (!) to confirm that it covered all bank charges.So while the OFT has brought their action to protect consumers (with business accounts not covered by consumer law) we seemed to have been swallowed up in the general blanket catchall of this test case.

This may not be the definitive answer as there was no instant clarity from any of the three parties but it gave me further grounds for depression.

Hijinx

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I am of the understanding that this OFT case should only be good for all claimants, as above should/would include business claims, however i did read in one thread that in the outcome of a win, part of the deal could be that claims may be time barred to 6 years with the limitations act. So with this in mind would it be wise to start any Business claims ( i have 2 )now going back over 6 years, even if they get stayed if filed at court, at least they would be in the system.

Still confused as to what to do now.Probably like everybody else LOL

 

CM

Templates Library

 

GE Capital Won

Capital 0ne Won

Northern rock Claim stayed working on negotiation

HSBC personal claim 1 ''WON''.

£1800 plus full stat interest plus costs.

Claim started 14/02/07 offer 3/07/07

 

Next:Coming soon to a thread near you! :)

HSBC personal Part 2 'return of the Celicaman'

HSBC business 1 ' my empire strikes back' N1 claim POC in progress after usual offensive offer from bank

HSBC business 2 'attack of the Celicaman'

HSBC business claim 3 'bank account menace'

HSBC business 4 'Revenge of the CAG Member' the final insult ....................... 'Maybe'

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I am of the understanding that this OFT case should only be good for all claimants, as above should/would include business claims, however i did read in one thread that in the outcome of a win, part of the deal could be that claims may be time barred to 6 years with the limitations act. So with this in mind would it be wise to start any Business claims ( i have 2 )now going back over 6 years, even if they get stayed if filed at court, at least they would be in the system.

Still confused as to what to do now.Probably like everybody else LOL

 

CM

 

 

Hi CM...

 

As I understand, the OFT case will be centred around the UTCCR, which of course any business a/c claims can't rely on anyway. I'm certainly no expert and like many others, am (im)patiently waitning for things to become clearer. However, I'm hopeful that any stay granted in the courts may be open to challenge on this point.

 

Personally, I was waiting for my personal a/c with LTSB to be settled before forging ahead with my business a/c... it seems now, that a trip to the court with an N1 may well be in order (especially as I'm planning to claim beyond the 6 years!!!).

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Started my business claim just over a week ago. Rather depressed after Friday's announcement but just had this reply from GaryH:

 

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/105794-broke-dave-ltsb-business.html

 

post #12

 

Good luck everyone.

broke dave v LTSB WON £3840 2 weeks before court.

Mrs broke dave v Barclays accepted offer £355.

broke dave v LTSB (Business) Prelim stage.

broke dave v LTSB (2nd Claim) LBA stage.

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Seems to be a problem again - just posted the above but the thread does not come up to the top. It is because I have entered this post through a link from another post????:confused:

broke dave v LTSB WON £3840 2 weeks before court.

Mrs broke dave v Barclays accepted offer £355.

broke dave v LTSB (Business) Prelim stage.

broke dave v LTSB (2nd Claim) LBA stage.

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Its OK. Found the problem - was looking at the LTSB threads not the General threads.:o

broke dave v LTSB WON £3840 2 weeks before court.

Mrs broke dave v Barclays accepted offer £355.

broke dave v LTSB (Business) Prelim stage.

broke dave v LTSB (2nd Claim) LBA stage.

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Thanks Dave

 

I think Gary's views pretty much confirm what we had all figured, so nice to hear that were not just being unrealistically optimistic.

 

As Business claimants, we've never relied upon UTCCR anyhow, so the basis for our actions is different, and the "test case" should be no excuse for a call for a stay or waiver.

When stays or waivers are called for, you usually receive notification from the court that you may appeal against it.

 

I suggest we use this thread to develop a response in order to have stays lifted?

 

Any takers ?

 

PM

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Thanks Dave

 

I think Gary's views pretty much confirm what we had all figured, so nice to hear that were not just being unrealistically optimistic.

 

As Business claimants, we've never relied upon UTCCR anyhow, so the basis for our actions is different, and the "test case" should be no excuse for a call for a stay or waiver.

When stays or waivers are called for, you usually receive notification from the court that you may appeal against it.

 

I suggest we use this thread to develop a response in order to have stays lifted?

 

Any takers ?

 

PM

 

PM, one is being worked on now (not specifically for Business accounts though).

If I have been helpful please click on my star and add a comment.

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Obviously, we have to wait and see how any such stays if ordred are actually worded, but here is my first draft request for lifting a stay for Business claimants;

 

 

 

Dear Sir/Madam

 

You -v- XXXXX Bank Plc

Claim Number: *******

 

I write in relation to the matters as detailed above, and specifically the order of a stay in proceedings made by district judge XXXXX on **/**/**.

The basis upon which a stay has been granted is with regards to awaiting the outcome of the ongoing "test case" currently being taken by the OFT against several banks.

I respectfully request that this stay be lifted. This is upon the contention, that as the central focus and grounds for the OFT’s case is to determine whether or not the charges are subject to the test of reasonableness, as required under the Unfair Terms in Consumer Contracts Regulations (UTCCR 99), then it is not of any consequence to the basis of my claim in this case.

 

As a Business account claimant my claim did not include any reference to nor make any reliance upon the UTCCR. As such, it would serve no purpose to delay proceedings in order to await the outcome of a case that would have no bearing or relevance upon this case.

 

As such I respectfully request that the current stay be lifted so that this case may proceed without further delay.

 

Yours faithfully

 

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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From what I have read elsewhere the banks are requesting stays for all claims at court level from the Master of the Rolls, how true this I do not know, but in any event you are right Business claims are not subject to this Test Case and therefore should not be included in the stay process.

 

My hubby believes that until a decision arises from the Test Case and becomes law there is absolutley no reason why a case already at the courts should not be heard in court or settled before the the hearing date. He strongly believe that there must be some provisions in the CPR rules to apply to the court on this basis to object to a stay on this basis by the defendant's bank.

 

Maybe someone with more legal knowledge can enlighten us all on what we can and cannot do.

 

We have 3 cases at court 2 are personal account claims and the other is a Business account claim, on this one in particular, the defendants HSBC put in a standard defence as if it were a personal account, this has been pointed out to the Judge at AQ stage but so far no word yet as to what the courts will do about it.

 

DS

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thanks for above photoman. Im continuing with my bus account claim and will be filing during the week via n1 but i need to know if there is a different extended poc for a bus account or can i just use the same one as the personal account? is there any thing i need to take out.skeggsy

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

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