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    • I know now, but always thought that if the transaction was excepted by card only way a customer could get a refund is by taking the goods back to get their money back 
    • Hello  Please help, as today I received a letter re. debt recovery.  Is there anything I can do at this stage? The driver fell foul of the confusing car parking situation re. Starbucks and McDonald's. 1 Date of the infringement 13/02/24 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 5/3/24 3 Date received 7/3/24 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] N 5 Is there any photographic evidence of the event? CCTV photos 6 Have you appealed? [Y/N?] post up your appeal] N Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? MET Parking Services 8. Where exactly [carpark name and town] Southgate Park, Stansted For either option, does it say which appeals body they operate under. IAS   There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE If you have received any other correspondence, please mention it here  Final reminder on 9/4/24 & Debt Recovery letter dated 30/4/24 In either case scan up bothsides of any letters/tickets in or appeals made out to ONE MULTIPAGE PDF ONLY Parking charge (1).pdf
    • Yes I can imagine that kind of thing rankles a lot. I don't know what the timescale is for making chargeback claims. I suggest that you find out and then change your way working so that you keep records at least until then. It may be six months
    • no need to use @username just type. please fill out the sticky  as it asks  dx    
    • It was more the principle of this matter the customer has made no attempt to return the products purchased nor have I had no prof of anything & i have had to try & prove the sale which was paid for by the customers phone at the till. Only keep them till I check if the settlements tally up with the bank. Just think its a way of being scammed & the banks are helping them in a way 
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noodledoodle vs Halifax Card Services


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Some useful links..

FAQ’s

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

Step by Step Guide

http://www.consumeractiongroup.co.uk/forum/site-questions-suggestions/65568-simple-guide-reclaiming-bank.html#post559793

Donation

http://www.consumeractiongroup.co.uk/sitemap.php

A-Z Guide to stuff

http://www.consumeractiongroup.co.uk/forum/welcome-our-forum/53241-cant-find-what-youre.html

How to Start a Thread

http://www.consumeractiongroup.co.uk/forum/welcome-our-forum/13182-how-make-posts.html

http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=84

Letter Templates

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/

Rejection of Settlement/Goodwill Gestures

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/25716-rejecting-offers.html

Interest Spreadsheet

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-6-interest-calculation-spreadsheets.html

Contractual Spreadsheet

http://upload2.net/page/download/KH5DXXfx6GF1KzW/Copy+of+16_Throughout_cla im_with_compounded_contra ctual_interest.xls.html

Court N1 form

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/681-4-particulars-claim-n1.html

Court Bundle

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/33060-basic-court-bundle.html

Preparing a Court Bundle

http://www.consumeractiongroup.co.uk/forum/barclays-bank/29032-help-preparing-court-bundle.html

Bank Contact Details

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31052-contact-details-banks.html

Moneyclaim Online

https://www.moneyclaim.gov.uk/csmco2/index.jsp

AQ Guide to Completion

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/11644-allocation-questionnaires-guide-completion.html

http://www.consumeractiongroup.co.uk/forum/general/53570-new-strategy-allocation-questionaires.html?highlight=allocation

Court Fees

http://www.hmcourts-service.gov.uk/infoabout/fees/county.htm

Data Prot Act Non Compliance

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

ERC Letter for Mortgages

http://www.consumeractiongroup.co.uk/forum/post-432747.html

Witness Statements for Court Bundle

http://www.consumeractiongroup.co.uk/forum/abbey-bank/57385-examples-witness-statements-etc.html

Banking Code website

http://www.bankingcode.org.uk/faq.htm

Limitations Act

http://www.consumeractiongroup.co.uk/forum/statutes-library/415-limitation-act-1980-a.html

fast track costs

http://www.consumeractiongroup.co.uk/forum/general/22383-fast-track-costs.html#post174519

Scottish Procedure

http://www.consumeractiongroup.co.uk/forum/guidance-notes/11123-scottish-procedure.html

Scottish Forum

http://www.consumeractiongroup.co.uk/forum/scotland

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  • 3 weeks later...

LBA sent by Special Delivery today. (Haven't even had an acknowledgement of my prelim.) Also sent a copy by fax to their Customer Relations Dept which will hopefully speed things up.

12-03-07 Halifax Received £1800

05-06-07 Halifax II Small Claim Served for £2503

Capital One - Won £768

Halifax Credit Card - Won £756

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Just received acknowledgement from Royal Mail that LBA was received today.

 

Just realised I have been sending this info to Halifax Card Services at their address in Fife rather than the head office in Trinity Road.

Is this going to make a difference?

12-03-07 Halifax Received £1800

05-06-07 Halifax II Small Claim Served for £2503

Capital One - Won £768

Halifax Credit Card - Won £756

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Update for you all.

 

Recieved a letter yesterday offering £320 which they say is "Half the total charges applied to your account between February 2001 and July 2006."

 

I am claiming £712 from February 2001 - Current - so they have missed off nearly nine months to begin with.

 

Letter of partial acceptance going off to them now. I have a phone number to ring if I want to discuss it, but didn't get on very well when I spoke to Halifax before about my bank account - so would rather do this one in writing. I generally think of good things to say when the phone call has ended!!!!!

 

How do they normally react to partial acceptance?

12-03-07 Halifax Received £1800

05-06-07 Halifax II Small Claim Served for £2503

Capital One - Won £768

Halifax Credit Card - Won £756

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  • 1 month later...

Just received a letter from Halifax advising that they are paying me £769.26 made up of £640 bank charges £67.26 interest and £62 court fee.

They say they are advising the court that the claim has been settled in full.

 

However these figures do not stack up with my own which are £724 banck charges, £158.30 interest and £62 court fee. Total £944.30.

 

Is this normal to offer differing amounts at court stage?

 

I have sent Halifax a fax just now telling them I would accept as part payment but will continue on for the rest and would not be advising the courts that the claim has been settled.

 

Have I done the right thing?

12-03-07 Halifax Received £1800

05-06-07 Halifax II Small Claim Served for £2503

Capital One - Won £768

Halifax Credit Card - Won £756

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Wow well that is certainly alot better than your first offer which was a bit of an insult.

 

As everyone will tell you, it really just depends on your fincial situation. If this is going to make a huge difference and would be happy with £769.26 then go for it and be done with the hassle. But I know alot of people are going all the way as proving a point with the bank.

 

I would personally take the offer but that's just me and I'm sure that most people will post on this thread and say go all the way.

 

Avoiding court is always a good thing, also remember that when you agree of partial payment its not the end of the line because I've read that some banks do need some 'encouragement' to pay up what they have offered.

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Just had a phone call from the Halifax legal department about the letter I sent them yesterday.

 

The reason the figures differ from what I have requested is that they have not refunded the £12 charges as they believe that these have been deemed acceptable by the OFT.

 

What now? Do I continue with my court claim or withdraw?

12-03-07 Halifax Received £1800

05-06-07 Halifax II Small Claim Served for £2503

Capital One - Won £768

Halifax Credit Card - Won £756

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Continue with your court claim.

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