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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Dalton vs Halifax.


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Hello all,

 

I have just gone through my last 6 years bank statements and totalled up the charges ... a huge £4300.

What do I do next. Do I send a letter with all the charges detailed on it ?

 

Thanks for your help.

 

Chris

In the poop without a scoop....

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Hi chris.

 

You need to do your spread sheets now.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/

 

Everything you will need is here. Your first letter is the prelim,

Here is a great version of the step by steps.

 

http://www.consumeractiongroup.co.uk/forum/general/56957-simple-steps-beginners.html

 

If you need any more help just shout. :D

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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Thnaks for that. I have done the spreadsheet and worked out the charges and dates etc. I have now done the prelim letter.

 

2 more questions :)

 

Do I need both signatures on the letter if it is a joint account ?

 

Should I send it normal 1st class post or registered ?

 

Thanks

In the poop without a scoop....

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Hedgehog,

If you both need to sign to withdraw from the account or both need to sign cheques, then you will need both signatures. If you can sign individually, then one signature will suffice - I'm just claiming for a joint account now, and they have accepted that with just my signature.

With regard to the 2nd question re postage. You can send it recorded delivery, however, there is no guarantee that it will get signed for - there are other threads on this site where people have been told by Royal Mail that the letter had been declared 'lost' but they then recieved a reply to the 'lost' letter. When you post it, ask at the counter for proof of posting - it's accepted by the courts that once posted, it wll be rec'd within 2 days.

Proof of posting is also free, so you incur no further charges for claiming back YOUR money

Survivor :cool:

If you found my advice to be useful, then please click the scales to the left - Thank you.

 

Halifax - 13/01/2007 - Prelim sent

Halifax - 27/01/2007 - LBA

Halifax - 19/02/2007 - Filed N1

Halifax - 21/02/2007 - Telephone call from Halifax offering FULL SETTLEMENT (inc costs & 8% s.69) - RESULT!!

 

Advice & opinions given by Survivor are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Ok here we go. Thought I would start my progress thread :)

 

1st February 2007 - Preliminary letter sent requesting charges refund of £4415.

 

Already had all my statements for the last 6 years so skipped the first step :)

 

Will keep you posted on progress.

In the poop without a scoop....

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Quick question???

 

I will be sending off my LBA tomorrow and noticed that the first line says 'I am very disappointed that you have failed to respond to my letter ' Do I leave this in even though I received the acknowledgement that they received the original letter or do I re-word it ?

In the poop without a scoop....

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just add

 

in a positive way

 

in the letter.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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Hi hedgehog,

It is entirely up to you, I was offered similar but i'm holding out for full amount. i'm at judgement stage as they ignored court file.

 

If your happy with offer take it and run. unconditionally. if not hang on in for full amount.

 

Good luck.

:lol::lol::lol:
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Claim for £4415

 

Prelimin letter sent off ....no response within 14 days other than standard 'we will respond in 4 weeks' letter.

LBA sent off at 15 days....

With 3 days to go before court claim is filed, letter received offering £3010.

Telephone call to Halifax informing them of intention to file at court. Asked what I would accept in settlement, I said £4000. £4000 agreed in full settlement.

Awaiting payout :) :)

 

Thanks to all for your help..... donation on its way

In the poop without a scoop....

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Anyone tell me how long I should give them to pay out the funds. Their letter stateswithin 14 working days of receipt of acceptance letter. Do they payout last minute or is it just a case of when they get round to it???

In the poop without a scoop....

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