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    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
    • Read these 6 things you can do to be empathetic to other people’s views and perspectives.View the full article
    • Peter Levy says he received a call from someone pretending to be from his bank in February.View the full article
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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Storm damage - they won't pay!


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Hi all,

I have just been speaking to my mum, who had some severe storm damage in the last storm - basically it's a Victorian end terrace house that has now had part of the upper gable end blown off! She had to have emergency scaffolding put up to prevent people being hurt (and tiles hitting people!) and the assessor has been around today and basically told her that it's 'wear and tear' and that the wood was rotten so would have fallen down anyway - this is untrue as the builders that put the emergency scaffolding up said the timbers were as good as any new build house!

 

Can she do anything about this? How should this be done, and is this because of the insurance companies not wanting to pay out for storm damage?!!?

 

The insurance company is (not suprisingly) Barclays.

 

ANY HELP MUCH APPRECIATED!!!!!:mad::mad::mad:

Sign my petition to the Prime Minister here:

PETITION

Thanks

Peter

 

!!!WON!!!

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Hi,

Well first of all I am sorry to hear about your story, at a time of need this was the last thing that she needed. First of all I work for Aviva, the company that does insurance for Barclays. We take these kind of complaints really seriously, so I can send an email to a customer experience department and see if they could pick it up and see if there is anything that they can do to help. If you care to memo me your policy number I will pass this on for you. However I need to stress that I will simply do my best to help you out and can not promise a result.

 

Mostly though, this depends on the definition of wear and tear and the state that this was in. If it was in a bad state then unfortunately there really isn't much that you can do about it, however, if that is not the case then you may have to stand your ground. What I suggest is that you get two estimates and complain in writing to barclays. Phone them up, get their complaints address and send it by registered mail.

 

Best of luck with it.

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Hi all,

I have just been speaking to my mum, who had some severe storm damage in the last storm - basically it's a Victorian end terrace house that has now had part of the upper gable end blown off! She had to have emergency scaffolding put up to prevent people being hurt (and tiles hitting people!) and the assessor has been around today and basically told her that it's 'wear and tear' and that the wood was rotten so would have fallen down anyway - this is untrue as the builders that put the emergency scaffolding up said the timbers were as good as any new build house!

 

Can she do anything about this? How should this be done, and is this because of the insurance companies not wanting to pay out for storm damage?!!?

 

The insurance company is (not suprisingly) Barclays.

 

ANY HELP MUCH APPRECIATED!!!!!:mad::mad::mad:

 

GET A QUALIFIED INDEPENDENT LOSS ADJUSTER to help you...ASSESSORS are not qualified in these matters and plus they are employed by barclays in this instance and will only help their insurer! ie BARCLAYS. pm me if you need more info will gladly help.

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Hi,

Well first of all I am sorry to hear about your story, at a time of need this was the last thing that she needed. First of all I work for Aviva, the company that does insurance for Barclays. We take these kind of complaints really seriously, so I can send an email to a customer experience department and see if they could pick it up and see if there is anything that they can do to help. If you care to memo me your policy number I will pass this on for you. However I need to stress that I will simply do my best to help you out and can not promise a result.

 

Mostly though, this depends on the definition of wear and tear and the state that this was in. If it was in a bad state then unfortunately there really isn't much that you can do about it, however, if that is not the case then you may have to stand your ground. What I suggest is that you get two estimates and complain in writing to barclays. Phone them up, get their complaints address and send it by registered mail.

 

Best of luck with it.

 

you work for an insurance company. you are not qualified to assume this situation. qualified loss adjusters are. thats why insurance companies want the experience of qualified loss adjusters esp with Lloyds of london.

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Kimmy, I know that i am not qualified to assume this situation. What I am offering is to pass the details on to a customer experience department, people that work with loss adjusters and this kind of situation in particular on a daily basis. At worst nothing will happen but there is a decent chance that they will at least contact the lady and get this situation moved forward. Either way yes, you will have to contact some independent loss adjustors if Barclays stick their heels.

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pjdavies sorry to hear of your mums problems. The assessor is wrong.

 

Even if there is evidence of rotting timbers they should at least repair the structure & request a contribution from you mum for 'betterment'. They should ensure that the structure is restored........after all they do have a vested interest in the property

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OK.

 

Firstly, dont get an independant Loss Adjuster, as there are no such things. Loss Adjusters always work for the Insurance Companies.

 

Regarding the damage - You will need to get an independant report. The Insurance Company has done what it needs to do to satisfy its obligations. Your mum has registered a claim for storm. They have sent someone out and found that the storms were consequential to the loss, and the proximate cause (this is the main thing that has damaged your roof) is Rot. Rot is not covered by the Insurance Company.

 

The onus is always on the Insured to prove the loss. Barclays have seen no proof from you that the damage is covered.

 

If you get a builder to repair the damage and he puts the cause of damage down as storms, there will be a chance that (after a while) Barclays might offer you a contribution towards the damage, as they have evidence that the damage was partially caused by rot.

 

However, they will interview the builder, and from previous experince they are not too forthcoming with information - when asked what the pre damage condition of the roof they always say alright / fine!!! Barclays will have photographs of your roof too, which they will talk to the builder about.

 

If you get a full report that states there is not rot, or it is at a fairly early stage - not enought to damage the roof, then there is a chance that you will get a full refund (including the cost for the roofers report)

 

Hope this helps.

Abbey - owed £3260 - Paid up.

 

Barclays owed £2500 - Paid up.

 

Halifax, Mint & Egg - next on the hit list

 

Dont click on the scales - I'm quite proud of my little red dot! - As the little red dot has gone - click away!!!!

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This is correct, Loss Adjusters are Independent Companies hired by Insurance Companies for a fee to deal with claims, generally they only report and investigate and the final decision will be with the Insurer's. An independent loss assessor can be useful to appoint yourself and are usually qualified/experienced adjusters and often the adjuster and assessor can argue things out, however you do need to go to the Insurer's with your complaint, check your Policy for information on how and where you can do this as this should be in there ?

 

Can you also confirm if the assessor was an "in-house" inspector or worked for an external adjusters ?

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Just to let you know - I work for a Loss Adjusters, and be wary of Loss Assessors - Part of the fun of the job for us is "confusing" Loss Assessors. I do not know of one that is qualified - or if they are do not show competence for this (cue all the assessors complaining now!). They will also charge you for their service, which is NOT recoverable from the Insurance Company.

 

You are best off keeping us up to date on this forum - from historical threads there are a lot of qualified insurance / ex-insurance employees glad to give you advice

Abbey - owed £3260 - Paid up.

 

Barclays owed £2500 - Paid up.

 

Halifax, Mint & Egg - next on the hit list

 

Dont click on the scales - I'm quite proud of my little red dot! - As the little red dot has gone - click away!!!!

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Like you say Craig there are some good and bad so it would pay to check them out first and their credentials and yes they do charge you for services.

 

BTW I am an Underwriter so yes assessors are a natural enemy for us ...... but can sometimes be useful ..... unlike the NWNF boys !! GRRRRR !!

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Just joined - new member.

 

Craig Walton has given the best advise so far - Loss adjusters are OK in my view and I have (in my 25 odd years og broking) yet to come across an adjuster who (although paid by the Insurer) does not err on the side of the policyholder in cases such as these - they do however become rather different animals when they smell a rat on a dodgy claim and they are usually good at that too.

 

This claim will not probably be settled in full - it should be one the Insurer contributes toward - if she were my client I would get her a reasonable settlement as Craig says by getting your own builder to put forward a valid statement to substantiate the cause of at least some of the damage - also check the cover - does she have accidental damage - this helps.

 

Lastly - if all else fails ask for an ex gratia payment - this is where you agree with the Insurer to accept the loss is not covered but pay it anyway in view of the special circumstances - its a goodwill gesture on their part and is something Insurers used to do regular years ago ...

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