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    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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DLC and HFC


Markb03
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Hello all and can I say great help site from what I read.

 

Now I need some help.

 

I am writing this in behalf of my partner who has the debt.

 

Early last year she took out a credit agreement with PC world who use HFC for the credit. She then about a month later had her card stolen and quite a bit of money stolen which we had got back in the end. We then switched banks and moved house. We have also recently had a baby and with the costs of bills and rent we are just about struggling each month.

 

Now HFC have obviously got DLC involved to collect the debt. They are contacting her at work though and it is rather embarrassing for her plus she is really not allowed personal calls at work. The debt in question is £750 and we would like to pay this asap but with other outgoings we cant pay it as soon as we would like.

 

The calls at work are starting to stress my partner out and they have also called the house phone. I don't want to change my home number as it houses our broadband and I have had it a while now.

 

Would my partner be in a position to make a offer on what she can afford. DLC earlier asked her to pay the full amount and then asked why she could not when she told them no.

 

And advice is greatly appreciated

 

Thanks you

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Guest The Terminator

I wouldn't take these muppets to seriously I've had a few run in's with them.Just write a letter to them telling them that all communication should be in writing and that you will report them to the OFT for not following their guidelines which you can find on this forum.Also quote to them that they are in breach of Section 127 of the Communications Act(2003) and S1 of the Protection from Harrassement Act(1997) which are both criminal offences.It will also help if you point out to them that they are not the original creditor and can they prove that they have been assigned or have the authority of the original creditor to act on their behalf.

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Hi,

 

Sorry to hear about your partners troubles.

 

Yes make DLC an offer based on what you can realistically afford. Work out all your partner's expenses and anything that is left can be used to pay off the Debt with DLC.

 

Write DLC a letter along with an Income and expenditure. More than likely they will accept but if not begin making payments anyway because this looks good if the decide to take the matter to a County Court.

 

Also ask them not ring. You are in your rights to ask DLC to delete any telephone numbers they have from you on their system and make all communication as per the above post.

 

If you need me to provide any examples of the documents I mention then let me know.

 

I have been in the same situation and managed to claw my way back :).

Completed:

Woolwich: Received £30

Intelligent Finance: Received £1100 after two years and approximately 20 letters, 6 pieces of hair and an eyeball.

Barclaycard: Received £90

HFC: Received £170

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Could someone please tell me what rights I would need to tell them I have in regards to deleting my Home number and my partners work number.

 

Thanks for all the info given in this thread to so far

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Dear Mark,

 

Sorry to hear about your problems. I have lots of experience of dealing with HFC and DLC! In fact I'm currently embroiled in a Court case with HFC. Don't panic though, it is unlikely they will take proceedings against you for such a small amount, my debt outstanding is large, so its a different ball game.

 

What you need to do is send them a letter stating that all calls to home and work telephone numbers, must cease immediately. Tell them if they continue, their actions will constitute a breach of s40 of the Administration of Justice Act 1970, s127 of The Communications Act 2003 and are also a breach of s1 of The Protection From Harassment Act 1997 and will be reported to the relevant authorities.

 

Have you checked your statements to see if penalty charges have been levied at any point? You don't want to pay a penny more than you have to!

 

Above all, don't worry, these situations can be sorted out! If you fancy an interesting read, go to Legalities, then on the first page, look for the thread with the title Curious twist on two CCA requests...... that's my saga with HFC and also Egg. I've had fun and games with both and it will give you an idea what these companies sometimes get up to!

 

Hope this helps,

 

Laiste.:)

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you can also change your telephone number and it will not affect your broadband as you are not moving the line. Speak to your ISP first but it makes no difference to them as the broadband is on the line from BT (or NTL etc).

 

 

I don't want to change my number. I should not have to. This number is known to my work, family and friends.

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http://www.consumeractiongroup.co.uk/forum/bank-templates-library/37006-harassment-telephone-response-letter.html

 

This is the link to the letter about telephone harassment.

 

Also it costs about £10 to buy a telephone recording device from Maplins. I think the product code is MA066 or something similar. Its available from the Maplins website.

 

Spot

Spotnot v MBNA and their nasty solicitors (on behalf of my friend)

 

If I have helped in any way, click my scales.

 

Remember, we were all newbies once!!

 

When you win, donate!!!

 

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Yes make DLC an offer based on what you can realistically afford. Work out all your partner's expenses and anything that is left can be used to pay off the Debt with DLC.

 

Write DLC a letter along with an Income and expenditure. More than likely they will accept but if not begin making payments anyway because this looks good if the decide to take the matter to a County Court.

 

NO, NO, NO.........

 

DO NOT make any sort of offer to DLC, if they are not the legal owners of the debt tell them in no uncertain terms to fupp off, they will have to hand the debt back and you will be in a better position to deal with HFC personally.

 

I wouldn't mind betting that there's quite an amount of charges on the debt too, charges that may even wipe it out if you go down the reclaiming route.

 

Follow Terminators advice.

Nil Illigitimus Carborundum

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Have you sent them a CCA request in order to ascertain if they actually own the debt or not ? That is what Terminator and djweeble are referring to. I think it's in the Bank Templates section... Letter N. You need to enclose a cheque for £1 and make sure it's sent by Recorded Delivery because they only have 12 days from signature to comply. After that they will be in default and the debt cannot be enforced by them.

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Hi Mark,

 

With regard to CCA requests, the applicable time for compliance is 12 working days and if after one month you haven't received the documents, the owner of the debt will have committed a criminal offence under the Consumer Credit Act 1974. It is always advisable to send a £1.00 postal order as opposed to a cheque, that way you are not revealing any of your bank details. Don't send cash, as there is no way to prove that you enclosed money.

 

I think it is also worth pointing out, that unless the credit agreement doesn't exist, for eg. it's lost or they didn't retain it, or there is something wrong with the agreement, perhaps it's illegible, the debt will be enforceable even if they produce the agreement after the one month. They don't have to get a Court order to enforce the debt, they would simply commence proceedings in the usual way. I know this to be the case, as its happened twice to me, no agreement forthcoming in the prescribed timescale and both c/c's started proceedings without obtaining permission to do so!

 

I think it would be a good idea to do a SAR to get complete statements for the life of the a/c. That way you can discover if they have applied penalty charges. Don't pay a penny more than you have to!:D

 

Best of Luck!

 

Laiste.:)

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I think it is also worth pointing out, that unless the credit agreement doesn't exist, for eg. it's lost or they didn't retain it, or there is something wrong with the agreement, perhaps it's illegible, the debt will be enforceable even if they produce the agreement after the one month. They don't have to get a Court order to enforce the debt, they would simply commence proceedings in the usual way. I know this to be the case, as its happened twice to me, no agreement forthcoming in the prescribed timescale and both c/c's started proceedings without obtaining permission to do so!

 

If they do not produce the CCA within the one calendar month after the 12 day deadline for defaulting, it is a criminal offence, so where they might stamp, threaten amd throw loads of dummies out of prams, etc. it seems unlikely that they would actually risk going to court to face a heavy fine and an angry judge.

 

Although you say they started court proceedings, did they actually go through with it... or was it another scare tactic ?

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Hi PriorityOne,

 

Sorry, but your comments are innacurate. Yes its true that a District Judge is not going to be at all happy with any Company that fails to provide the documents within the prescribed timescale, as they are are supposed to follow the CCA 1974 to the letter. Further on this point, the fact that their very business is based upon the CCA 1974, you would expect, or rather the Judge would expect them to comply fully with their legal obligations. It most certainly does not bode well for any Company if they annoy a Judge!

 

That said, the offence they have committed is criminal, which is not a matter dealt with by the County Court. They are not going to face a heavy fine, as you state in your post, as the sanction for a criminal offence must come from the magistrates court! Why does it seem unlikely to you that they would go to Court? They are going to the County Court to enforce the contract, essentially an outstanding debt, they are not there to answer a criminal charge. The Judge won't be happy with their conduct, but he is dealing with the civil matter before him, nothing else.

 

Yes they both started and continued with legal proceedings, which hardly fits with your impression that they are frightened of going to Court. Believe me, there are certain things that will have these Companies running for the hills, this issue isn't one of them!

 

Regards,

 

Laiste.:)

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That said, the offence they have committed is criminal, which is not a matter dealt with by the County Court. They are not going to face a heavy fine, as you state in your post, as the sanction for a criminal offence must come from the magistrates court!

 

So how does one force them into the magistrates court to face criminal charges? For example, if they took me to court over my debt, do i tell the judge that as this is in dispute to stay the judgement, and then also inform him/her that they are facing criminal proceedings from me under the CCA?

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Hi Tifo,

 

Look at the available options, the police will not be interested. You could take out a private prosecution(expensive), which will more than likely be stopped by the CPS. The only chance really is to get the one of the regulatory bodies eg, the FSA, OFT to prosecute. Will they do that? In my opinion its unlikely, unless enough people complain to them about the same Company continually not complying with CCA's. Hence, why I said this is not an issue the banks c/s's are worried about! The chances of them being prosecuted are very small indeed, so where's the incentive for them to behave lawfully? There isn't one!

 

The debt is a separate issue from their criminal conduct. The debt can still be enforced by the Court if the agreement conforms to the requirements of the CCA 1974. You might think that their conduct merits their case being struck out, in reality a Judge will not see the situation that way, unfortunately!:( The reasoning behind that is, their behaviour does not excuse a person from having to pay the debt.

 

This is probably not the answer you wanted, sorry!

 

Laiste.

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That said, the offence they have committed is criminal, which is not a matter dealt with by the County Court. They are not going to face a heavy fine, as you state in your post, as the sanction for a criminal offence must come from the magistrates court! Why does it seem unlikely to you that they would go to Court? They are going to the County Court to enforce the contract, essentially an outstanding debt, they are not there to answer a criminal charge. The Judge won't be happy with their conduct, but he is dealing with the civil matter before him, nothing else.

 

 

Apologies... reads like I have my wires crossed. If the docs. cannot be produced within the time frame, they can be reported to various bodies for a criminal offence... I know that doesn't happen in a County Court, but it wouldn't go down very well in one either, as you say.

 

You say that you have been taken to court despite of them being late with the docs.... I thought it unlikely that they would proceed and have this fact brought before the attention of the court. What was the end result in your case ? Did they win or did you ? I was hoping to use the "criminal offence" bit to my DCAs, so this info. would be really useful in order to know if I'm wasting my time or not.

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To get the full picture of what went on, you really need to read my thread as things have not been straightforward!

 

The abridged version of what went on is this. With Egg when we filed our lengthy counter-claim, they immediately filed a Notice of Discontinuance, they ran away in effect! So we will be going after them. With HFC the trial was scheduled for last Tuesday until at the 11th hour, they filed an app notice, saying they hadn't received Court directions, so the trial was vacated(cancelled) to be re-arranged for as yet an unspecified date.

 

I don't want to hijack Mark's thread, so if you have further Q's I think its a good idea if you put a post in my thread or PM me.

 

Laiste.:)

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when it goes to County Court, the judge has a remit to look at the DEBT only between the debtor and creditor. Of course, he/she may not be too happy that they have committed a criminal offence, but that is not the case they are judging, so therefore they cannot opinionate on this.

 

The criminal offence is a separate issue to the debt and DCA's know this very well, hence are not too bothered as they know no action will be taken for that. If they have an agreement, they will produce it in court.

 

So, in the end, the CCA may not matter too much for the debtor, unless they cannot produce an agreement at all.

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The criminal offence is a separate issue to the debt and DCA's know this very well, hence are not too bothered as they know no action will be taken for that. If they have an agreement, they will produce it in court.

 

So, in the end, the CCA may not matter too much for the debtor, unless they cannot produce an agreement at all.

 

What is the point of a legal time frame, if it can be abused like this ? :-x Are DCAs just given a tut tut for producing a CCA months later in court ? Am 3/4 way through Laiste's thread and it's a nightmare... !

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Hi Tifo & PriorityOne,

 

Don't be too disheartened! Non compliance adds to the overall bad impression that these companies create in the Judge's mind. Plus the fact, many of them harass you when the matter is in dispute, which gives you further legal ammunition to claim compensation from them. They are probably more frightened about someone reporting them to the police, for such offences! Its all about finding different ways of needling them, for me, this is very much like a game of chess!

 

Additionally, you have to remember that given the ineptitude of these companies, if they do manage to produce the agreement, chances are there will be something wrong with it, which can render the contract unenforceable. There are very strict rules under the CCA 1974 as to form and content of an agreement, if they breach those, they are unlikely to be able to enforce it! The more law you read, the more fascinating discoveries you make that you can use to your advantage....!:D

 

Glad you're enjoying my thread PriorityOne!;)

 

Laiste.:)

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Its all about finding different ways of needling them, for me, this is very much like a game of chess!

 

Totally agree.. one of my mottos : "Life is like a game of chess, if in doubt... move a pawn"

 

Laiste, I have no idea how you have kept your sanity..!! I haven't finished reading your thread yet, but will be following your progress !!

 

:)

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