Issue with my Ebay account which they have suspended

[mamothd]

I had an Ebay account which I bought a 2 items on with no issues.

I also sold some items there.

Ebay emailed me 6 weeks ago to say they'd permanently suspended my account due to "buying issues".

I have genuinely no idea why they've done this as I only bought 2 small items.

I didn't return them or anything like that, so it's a mystery.

My issue is

I have £200 worth of goods I sold, which were posted and delivered several weeks ago.

Normally I would have received a payout less than a week after delivery .  ( I received a payout on another item I'd sold, about 4 months ago.)

It appears Ebay are retaining my money because my account is suspended.

But that cannot be right or legal, especially as they haven't suspended me for selling issues.

I cannot reach Ebay by phone or writing because the account is suspended.

I suspect that even if I could reach them, I'm told they wouldn't discuss it.

DO I sue Ebay via small claims (I have addresses registered with companies house)? Or do I contact Trading Standards.

Frankly,

I feel angry because they've stolen my money.

What if I'd sold, say, a £5000 item?  that would be even worse.

Surely they can't be allowed to hold  keep my funds.?

By the way, Facebook have people saying they can unsuspend my account for £200.

I assume this is a scam.

[dx100uk]

 

they usually send an email explaining exactly why.... can we see it please

22 minutes ago, mamothd said:

I cannot reach Ebay by phone or writing because the account is suspended.

of course you can.

have you tried?

dx

[mamothd]

thanks

this is the email

I promise you Ebay will NOT discuss this.

My cousin had his account suspended a while back and there was nothing he could do.

I'm not so concerned with getting the account back. It's the proceeds from my sales I'm concerned with.

I can't attach a jpg here. but the email reads:  "Activity on your account didn't follow our abusive buyer policy"

But I didn't return an item, or claim an item hadn't been delivered when it had. I just don't get it.

They go on to say any fees paid for listed items won't be refunded .But no mention is made of my payout for items I have sold and have been delivered.

[dx100uk]

read upload use pdf.

the email will say:

What activity didn't follow the policy .... so tell us what it says.

if there is credit on the account then they will allow access or send it through to your available funding sources in your wallet.

hence they say the selling fees wont be refunded, not the selling price.

 

 

[mamothd]

here's the email

Hello pcandma-O,
Activity on your account didn't follow our Abusive buyer policy.

Buyers may not misuse feedback, returns, buyer protection programmes, or payment dispute processes.

What activity didn't follow the policy More specific details are provided below.
What you need to do next . Read and make sure you understand this policy to help you avoid misusing eBay buyer protection programs
 

 

[dx100uk]

Quote

More specific details are provided below.

you've cut that off....

[mamothd]

My Ebay account was permanently suspended for "buying activity" allegation.

I literally have no idea what they are talking about.

 

It's literally impossible to contact them by email or phone if your account has been suspended.

They owe me:

1. £400 for items sold which have been delievered to the buyer

2. £350 for a faulty computer screen I purchased , which I now can't return.

It's unacceptable they should hold my monies under these circumstances.I have video evidence the computer screen is faulty.

But its completely frustrating, because you cannot under ANY circumstances contact  them by email or phone if your account has been suspended. So I cannot find out what guidelines I'm supposed to have broken.

I'm not prepared to accpet this.

I have Ebay's physical address. I am going to go to the small claims court, and appoint bailiffs `if I win and they don't pay up.

Do you think Trading Standards would be interested? Or is there an Ombudsman to go to?

With literally millions of accounts, this must be happening all the time. Ebay must be retaining millions of pounds under false pretences.

Is it not the law you can retrun a faulty item bought over the internet, whether from ebay, or anywhere else?

[BankFodder]

Nobody will be interested. Don't expect any help or interest or support from anybody. You will have to go it alone and for your own benefit.

Start off by sending them a subject access request which should reveal something of what has gone on.

They have up to 30 days. Let us know what you get

[dx100uk]

On 21/03/2024 at 02:31, dx100uk said:

you've cut that off....

old and new threads merged.

would of helped  if you'd bothered to result the above..

 

[mamothd]

Thanks

just looked at SARequest

It wouldn’t make ebay have to say why they suspended me.

all their email said was that it was related to buying activity. But under that bike buying activity there are about five different reasons why it could’ve been. But they haven’t specified which of these five reasons it was.

[Nicky Boy]

On 21/03/2024 at 01:55, mamothd said:

here's the email

Hello pcandma-O,
Activity on your account didn't follow our Abusive buyer policy.

Buyers may not misuse feedback, returns, buyer protection programmes, or payment dispute processes.

What activity didn't follow the policy More specific details are provided below.
What you need to do next . Read and make sure you understand this policy to help you avoid misusing eBay buyer protection programs

How about posting the full email, rather than just the bits you want us to see??

[dx100uk]

On 21/03/2024 at 02:31, dx100uk said:

you've cut that off....