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CINCH/alphera finance (BMW Group) - Engine problems now back after 7 months use


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I would have thought that they were obliged to provide you with a courtesy car.

Of course they will object but you may as well start the process.

Probably quickest to begin by telephoning them but it would be best if you could record your call .

Make careful notes about what you say and what they say and get a name and a reference number if you at all can.

If it sounds as if they are refusing then I would tell them immediately that you are beginning a formal complaint and that you want to reference number for the complaint.

 

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