Next Store - Caught shoplifting - well no i dumped a £3 candle.

[Clarebear22]

Hi I’m so mortified to be writing this

i I was caught with a candle to the value of £9

i didn’t leave the store I was seen dumping it after paying for the rest of my shopping 

taken to back room, showed my id and gave all my information while so upset and embarrassed 

I had a photo taken holding a letter saying I’m banned for every store in uk and that facial recognition will pick me up, police will be called and I’ll be arrested for trespassing and burglary 

I have famous work for the company 

will they find out and would I really get picked up if I went in a uk store?

I am so scared and yoset

 

my mental health has never been so bad going through grieving for my brother and going through divorce 

[Ethel Street]

I'm not clear what happened. You say you were "caught with a candle" but also that "i didn’t leave the store I was seen dumping it after paying for the rest of my shopping ".  So how were you caught with a candle if you had left it behind before before you left the shop and never took it out of the shop? 

And what do you mean by "I have famous work for the company"

What store is it please.

[Clarebear22]

Hi sorry for poor typing I’m in such a state

so I had put a little candle in my shopping bag

took the items I bought to the till and paid. Thought to myself what the hell am I doing so went and dumped the candle on a shelf 

security said he saw my dump it out of my bag via cctv

 

i meant to say I have family that work for the company and various stores.

i signed a letter acknowledging that I’m banned

 

i am full time carer for for elderly mum and take her to other branches of the store but security said facial recognition will pick me up, police will then arrest me for trespass and burglary 

[honeybee13]

Hi.

Do you have a copy of the letter you signed? I'm not sure they can do all the things they told you but it would be useful to see what you have in writing.

If there is a reason why you thought to take the candle, we often suggest a chat with your GP to see if there are underlying issues that you could use help with.

HB

[dx100uk]

Quote

I’m banned for every store in uk and that facial recognition will pick me up, police will be called and I’ll be arrested for trespassing and burglary 

utter total rubbish the lot of that , they cant do that and dont have facial recognition.

bet you didnt even read the letter as i can guarantee it does not say any of that? but of course thats what the security bod told you to make him look very big and manly and powerful.

for get it ever happened.

dx

[Clarebear22]

The letter states about being banned/trespass etc

[honeybee13]

Could you post the letter up on this thread please, as a pdf file? Cover up your name, address, etc.

HB

[honeybee13]

If you're having trouble posting up the letter, have a read of our upload guide. Click on the word for instructions on another screen.

Also, it's best not to reply by hitting the Quote button, just post in the blank box below the latest post on your thread. I've removed a couple of quotes that don't tell us anything.

HB

[Clarebear22]

Letter reads….

 

Our shops are private property to which members of the public have Implied license to enter.

That licence can be terminated at our sole discretion at any time. I hereby terminate your license to visit any of our stores whatsoever. Therefore please take this letter as formal notice that with immediate effect your right to enter any Next stores is ended and any future entry thereinto, except by express invitation will amount to trespass which will not be tolerated.

Please note, if you have a directory account you will have to process all returns by mail or courier and will be unable to return items direct to any store.

Please acknowledge the safe receipt of this letter by signing the attached copy and returning it to me at Next Retail Limited, Unit J, Cleveland Retail Park, Trunk Road, Middlesbrough, TS6 6UX.

Yours Faithfully,

next |bravention

Signed

Copies to: Retail Security

I hereby acknowledge the original letter of which this is a true copy and am confident

[honeybee13]

Thank you, I'm not sure we've seen a letter like that before. Was it on Next headed paper?

HB

[Clarebear22]

3 minutes ago, honeybee13 said:

Was it on Next headed paper?

HB

Yes it was/is

[dx100uk]

thats quite a std letter...

yes they can ban you but you simply dont go in that one store for a month or two.

no retail outlets share data of low importance attempted shoplifting across stores.

just ignore the letter dont sign anything and move on with your life

if you get any silly letter from the likes of RLP or DWF mentioning civil restoration ignore!!

 

[BankFodder]

As you have been advised, it is mainly a load of rubbish. Also you didn't sign to agree to anything. You simply signed that you had received the letter.

My site team colleague @honeybee13 asked you a very interesting question which you haven't addressed. Why did you take the candle in the first place?
If you are having issues then it would certainly be good idea to talk to somebody – your GP as advised – or somebody that you trust. It will help you to work things out.

You didn't even leave the store with the candle. Presumably you put it in your bag intending to steal it and then realised that it wasn't a good idea and you put it back.
I suppose that it is technically an offence – but barely that – and the story clearly being heavy-handed.

They have frightened you – and maybe that is a little wake-up call for you – but you should try to calm it down a bit and certainly find somebody to talk to as soon as you can. A close friend would be a really good idea. I'm sure that they won't criticise you. You will find it is an enormous relief to have somebody listen to and to express empathy

[Clarebear22]

Hi

I’m not sure why my reply may not be visible to you.

My brother took his own life 13 days ago, my mums dementia means she’s not remembering it’s happened so dealing with telling her daily, going through imminent divorce with a serving police officer after over a decade of dv. I wish I could tell you why I did it but I don’t know.

waiting on mental health appointments after gp loading me up with medication and not being to give me any other support. As I’ve said I’m really not making excuses just want to give a peek into what’s going on at home right now. Also having 3 kids under 15

Honestly your lack of judging me has helped immensely. I have never felt such shame and embarrassment in my whole life. 

[honeybee13]

We're not here to judge. You sound as if you have a lot on your plate right now. Think about talking to someone though.

HB

[BankFodder]

Just now, Clarebear22 said:

Honestly your lack of judging me has helped immensely. I have never felt such shame and embarrassment in my whole life. 

But in your situation, that is enough of a slap and probably more than you need/deserve.

Support can take an awful long time to come along – and even when it comes it may not work. I hope you have some close friends. Get hold of one and confess about what has happened. I bet you you will get fantastic support

The shop has clearly been heavy-handed – although because there is a major shoplifting problem in the country and I suppose they lose a lot of value every year/week/day so I suppose you can understand them.

Definitely don't worry. Definitely going talk to somebody. A friend would be best.



 

[BazzaS]

45 minutes ago, dx100uk said:

 

no retail outlets share data of low life attempted shoplifting across stores.

 

 

I suspect that is an auto-correct typo for low LEVEL attempted shoplifting

 

Also: Had you “passed the last point at which you could have made payment”” when you changed your mind and put it back?

[Clarebear22]

I was still shopping 

the check out was at back of store then I realised they sold bedroom furniture up stairs.

i just hope they don’t have facial recognition as I take my mum in her wheelchair one every month or so (not to this particular branch)

[BazzaS]

It is MANY years since I worked in retail, but it was ‘SCONE’

Selected an item

Concealed it

Observed continuously, until

No effort to pay at last opportunity to do so, before

Exiting.

 

So, you could argue that you never intended to steal it. You put it in your bag to carry it more easily, but were going to pay for it. You then changed your mind about buying it, which is when you took it out.

So, put aside concerns about the police / prosecution. Wasn’t going happen even if you had tried (if it hasnt happened already) but won’t, as you never got to the stage of attempting it.

if you get letters from RLP or similar, usual advice is to ignore, but in your case come back and seek advice, as there may be mileage in replying (ONCE only!)  : “no attempt to steal, because ….. so, any liability for costs is denied”

They can still ban you from the store (in the same way as they could ban me by their choice - they don’t have to have or give a reason!)

[dx100uk]

1 hour ago, Clarebear22 said:

i just hope they don’t have facial recognition

i can assure you they do NOT!

and even if they approach you and ask you to leave, thats what you do.

it ONLY when you refuse to leave it becomes 'trespass' 

they CANNOT involve anyone else (like police) in case its on your mind they could 

ONLY if you refuse to vacate the store.

1 hour ago, Clarebear22 said:

Honestly your lack of judging me has helped immensely.

never happens here

you've a lot going on...chin up lass...DX

 

[BazzaS]

48 minutes ago, dx100uk said:

it ONLY when you refuse to leave it becomes 'trespass' 

From a practical viewpoint …. Perhaps!

However, from the legal standpoint, now that they have made it plain the “implied permission of access “ for the OP has been explicitly revoked, the OP would be a trespasser as soon as they entered the property ; even if they hadn't (on that occaision) yet been asked to leave.