Jump to content


  • Tweets

  • Posts

    • Shein has been linked to unethical business practices, including forced labour allegations.View the full article
    • Hi I have to agree with @unclebulgaria67 post#3 For the funding side of moving to a new area and it being private supported accommodation I would also suggest speaking to private supported accommodation provider about funding but also contact the Local Council for that area and have a chat with them about funding because if you are in receipt of Housing Benefit certain Supported Accommodation that meets a certain criteria is treated as ‘exempt accommodation’ for Housing Benefit purposes but you need to confirm this with that relevant Council in your new area especially since it is Private Supported Accommodation as each Council can have slightly different rules on this. If you have a certain medical condition look up the charities and also have a wee chat with them as they may be able to point you to different Grants to assist with moving costs and your question about funding for private supported accommodation as well.
    • Hi Just to be clear a Notice to Quit is only the very start of the Housing Association going down the Eviction route there is a long process to go. Also to be clear if you leave at the Notice to Quit date only and go to the Council claiming you are Homeless they will more than likely class you as Intentionally Homeless therefore you have no right to be given temporary housing by the Council. The only way that works is when the Court has Granted a Possession Order then you can approach the Council as Homeless with the Court Order. As for the Housing Association issuing the Notice to Quit because there investigation has proved it's not your main residence but you have witness statement to prove otherwise. From now on with the Housing Association you need to keep a very good paper trail and ensure to get free proof of posting from the post office with anything you send to them. You now need to make a Formal Complaint to the Housing Association and please amend the following to suit your needs:   Dear Sir/Madam FORMAL COMPLAINT Reference: Notice to Quit Letter Dated XX/XX/2024, Hand Delivered on XX/XX/2024 I note in your letter that you stated that the Housing Association has carried out an investigation into myself and came to the conclusion that I am not using this property as my main residence and have evidence of this and have therefore issued a 'Notice to Quit' by XX/XX/2024. I find the above actions absolutely disgraceful action by the Housing Association. 1. Why have I never been informed nor asked about this matter by my Housing Officer. 2. Why have I never been given the opportunity to defend myself before the Housing Association out of the blue Hand Delivered a Notice to Quit Letter. 3. I have evidence and witnesses/statements that prove this is my Main Residence and more than willing provide this to both the Housing Association and the Court. I now require the following: 1. Copy of your Complaints Policy (not the leaflet) 2. Copy of your Customer Care Charter (not the leaflet) 3. Copies of your Investigation into this not being my main residence.    As well as the above you need to send the Housing Association urgently a Subject Access Request (SAR) requesting 'ALL DATA' that simple phrase covers whatever format they hold that in whether it be letters, email, recorded calls etc. The Housing Association then has 30 calendar days to respond but that time limit only starts once they acknowledge your SAR Request. If they fail to respond within that time limit its then off with a complaint to the Information Commissioners Office (ICO).     
    • Hi Sorry for the delay in getting back to you The email excuse and I do say excuse to add to your account and if court decide LL can't recoup costs will be removed is a joke. So I would Ask them: Ask them to provide you with the exact terms within your Tenancy Agreement that allows them to add these Court Fees to your Account before it has been decided in Court by a Judge. Until the above is answered you require these Court Fees to be removed from your Account (Note: I will all be down to your Tenancy Agreement so have a good look through it to see what if any fees they can add to your account in these circumstances)
    • Thank you for your responses. As requested, some more detail. Please forgive, I'm writing this on my phone which always makes for less than perfect grammar. My Dad tries but English not his 1st language, i'm born and bred in England, a qualified accountant and i often help him with his admin. On this occasion I helped my dad put in his renewal driving licence application around 6 weeks before expiry and with it the disclosure of his sleep apnoea. Once the licence expired I told him to get in touch with his GP, because the DVLA were offering only radio silence at that time (excuses of backlogs When I called to chase up). The GP charged £30 for an opinion letter on his ability to drive based on his medical history- at the time I didn't take a copy of the letter, but I am hoping this will be key evidence that we can rely on as to why s88 applies because in the GP opinion they saw no reason he couldn't drive i need to see the letter again as im going only on memory- we forwarded the letter in a chase up / complaint to the DVLA.  In December, everything went quiet RE the sleep apnoea (i presume his GP had given assurance) but the DVLA noticed there had been a 2nd medical issue in the past, when my father suffered a one off mini stroke 3 years prior. That condition had long been resolved via an operation (on his brain of all places, it was a scary time, but he came through unscathed) and he's never had an issue since. We were able to respond to that query very promptly (within the 14 days) and the next communication was the licence being granted 2 months later. DVLA have been very slow in responding every step of the way.  I realise by not disclosing the mini stroke at the time, and again on renewal (had I known I'd have encouraged it) he was potentially committing an offence, however that is not relevant to the current charge being levied, which is that he was unable to rely on s88 because of a current medical issue (not one that had been resolved). I could be wrong, I'm not a legal expert! The letter is a summons I believe because its a speeding offence (59 in a temp roadworks 50 limit on the A1, ironically whist driving up to visit me). We pleaded guilty to the speeding but not guilty to the s87.  DVLA always confirmed to me on the phone that the licence had not been revoked and that he "May" be able to continue to drive. They also confirmed in writing, but the letter explains the DVLA offer no opinion on the matter and that its up to the driver to seek legal advice. I'll take the advice to contact DVLA medical group. I'm going to contact the GP to make sure they received the SAR request for data, and make it clear we need to see a copy of the opinion letter. In terms of whether to continue to fight this, or to continue with the defence, do we have any idea of the potential consequences of either option? Thanks all
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

NCP/BW ANPR PCN - Cambridge North Station


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 196 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello,

new member, hope you can help me!

A member of my family parked at Cambridge North Station, an NCP site,  earlier this year and thought that they'd paid online.  

However they received a PCN letter saying they hadn't paid etc with ANPR shots.

They ignored this letter and the reminder and have now received a demand for £170 from bwlegal, NCP's debt recovery service.

They haven't interacted with NCP or BW in any way.

Am I correct in thinking that a station car park is governed by bylaws which effectively exclude them from using DVLA material to identify the driver/keeper of the car in question?

What is the best way to proceed?

Thanks very much for any help.

Link to post
Share on other sites

  • dx100uk changed the title to NCP/BW ANPR PCN - Cambridge North Station

please complete this

 

bw are not a debt collector nor are they owned by NCP, they are solicitors for hire.

byelaws play zero part in the permission or not for ncp to use the DVLA service.

do not appeal ever.

please scan bothsides of every letter to one multipage pdf after reading upload carefully.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

We have other cases where NCP's software has been shown to be useless.

Well done your relative on not appealing.

They can probably ignore this made-up demand for an extra £70 from BW Legal, but please upload it anyway just so we can make sure it's not a Letter of Claim.

While scribbling I see that dx has uploaded the sticky.  Yes, please fill it in and upload all the documentation.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Sorry, here's the questionnaire. Thank you so much for responding so quickly! 😃Unfortunately the person didn't keep the other letters, so we only have the bw one that came today. I have attached this. 

For PCN's received through the post [ANPR camera capture] 

(must be received within 14 days from the Incident)

 

Please answer the following questions.

 

1 Date of the infringement 25 Jan 23

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] DK
 

[scan up BOTH SIDES as ONE PDF- follow the upload guide] please LEAVE IN LOCATION AND ALL DATES/TIMES/£'s

 

3 Date received DK
 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] DK
 

5 Is there any photographic evidence of the event? Yes
 

6 Have you appealed? [Y/N?] post up your appeal] No
 

Have you had a response? [Y/N?] post it up n/a
 

7 Who is the parking company? NCP

 

8. Where exactly [carpark name and town] Cambridge North railway station, Cambridge
 

For either option, does it say which appeals body they operate under.

NCP is BPA I believe
 

There are two official bodies, the BPA and the IAS. If you are unsure,

please check HERE

 

If you have received any other correspondence, please mention it here

BWLegal letter

Copy the windscreen or ANPR section to your thread and answer the questions...

 

CambridgeNorth NCP.pdf

Link to post
Share on other sites

9 minutes ago, EssexChap said:

Sorry, here's the questionnaire. Thank you so much for responding so quickly! 😃Unfortunately the person didn't keep the other letters, so we only have the bw one that came today. I have attached this. 

 

For PCN's received through the post [ANPR camera capture] 

(must be received within 14 days from the Incident)

 

Please answer the following questions.

 

1 Date of the infringement 25 Jan 23

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] DK
 

[scan up BOTH SIDES as ONE PDF- follow the upload guide] please LEAVE IN LOCATION AND ALL DATES/TIMES/£'s

 

3 Date received DK
 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] DK
 

5 Is there any photographic evidence of the event? Yes
 

6 Have you appealed? [Y/N?] post up your appeal] No
 

Have you had a response? [Y/N?] post it up n/a
 

7 Who is the parking company? NCP

 

8. Where exactly [carpark name and town] Cambridge North railway station, Cambridge
 

For either option, does it say which appeals body they operate under.

NCP is BPA I believe
 

There are two official bodies, the BPA and the IAS. If you are unsure,

please check HERE

 

If you have received any other correspondence, please mention it here

BWLegal letter

Copy the windscreen or ANPR section to your thread and answer the questions...

I've had to hide your post.  You've left reference numbers for both BWLegal and NCP showing.

  • Like 1

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Well the good news is that there's nothing to worry about "immediately".  The letter is not a Letter of Claim, it's just BW Legal trying to scare your relative into thinking the amount has somehow gone up by £70 when it hasn't.

However, it's pretty silly to throw away paperwork when you're in legal dispute.

It's even sillier when the dispute is with a private parking company.  Maybe the company respected the POFA deadlines for keeper liability.  Or maybe they didn't.  Who knows?  The paperwork is in the bin.

Therefore they need to get a SAR off today to NCP (not BW Legal) to get the paperwork back.  They should stick in a Council Tax bill or something as ID, otherwise NCP will use the lack of ID as an excuse to not cooperate.  Get a free Certificate of Posting from the post office.

They also need to so some digging and find out if there are bye-laws.  i see Cambridge North is a new station so the bye-laws issue isn't cut & dried.

Obviously any proof of attempted payment would be useful too.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Unfortunately the person concerned is a teenager so silliness is second nature I'm afraid.  Meanwhile I found this elsewhere on this site re Cambridge North which suggests it is covered by bylaws? 

So what do we need to request from NCP via the SAR

 
So the above quote suggests to me that NCP at Cambridge North can operate outside the POFA guidelines in any case? See my highlight in red here.

Received a PCN for unpaid parking at Cambridge North station...On Railway Land managed by NCP, we currently enforce under contract law. We are not allowed to use the provisions of The Protection of Freedoms Act 2012 (POFA) & Keeper Liability as Railway Land is exempt from this. Therefore timescales defined in POFA are not required to be met but there is an expectation that if an operator does not make use of Keeper Liability provisions, they are expected to adhere to the DVLA’s guidelines and contractual requirements to issue the Parking Charge Notice (PCN) no later than 7 months after the parking event.

Link to post
Share on other sites

11 minutes ago, EssexChap said:

We are not allowed to use the provisions of The Protection of Freedoms Act 2012 (POFA) & Keeper Liability as Railway Land is exempt from this.

This is the biggie!

If they cannot use POFA, they can ONLY pursue the driver.

So, as long as no-one engages with the fleecers, they will never know who that is...

Can you post a link to this info?

Just click on SAR read and follow the instructions...

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

Link to post
Share on other sites

What brilliant digging!  Well done.

However, we have another NCP thread where their rubbish software didn't take payment and where they didn't respect POFA - but they are still taking the motorist to court in the hope the person will buckle and will give in.  So I'm afraid it's the long game when it comes to fighting the fleecers.

Certainly get the SAR off.  There are other things that are probably wrong with the PCN.  It's also highly likely that they will try to pretend that POFA applies until they're challenged by which time they'll have tied themselves in knots.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Probably wrong choice of wording on my part.

Just don't admit (even accidentally) who was driving...

This is why we don't recommend appealing.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

Link to post
Share on other sites

Not at all.  It's your right under data protection laws.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Yes, best to include the PCN number and vehicle registration, the poor dears won't be able to find the information otherwise.

Make sure you get a free Certificate of Posting as NCP are not very good with SARs.  In fact if you want a good laugh read this short thread  https://www.consumeractiongroup.co.uk/topic/452147-loc-to-ncp-for-failure-to-supply-sar-paid-in-full/#comments

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

No, I found the NCP story too depressing as I'm about to start dealing with them with the SAR. It's unbelievable how these companies are able to get away with all this stuff. 

Does the reminder letter I uploaded help at all?

Edited by EssexChap
Link to post
Share on other sites

The reminder is the latest in a series of threatograms. We only suggest taking action if you get a letter headed Letter of Claim.

I would try to get over thinking that threads are depressing. The one thing you need in order to get the better of the PPCs is the knowledge that comes from reading similar threads here.

HB

Illegitimi non carborundum

 

 

 

Link to post
Share on other sites

Hi guys,

been thinking about this one and wondering...

I know we don't recommend appeals normally, but given a previous reply from the fleecers on the other thread, which said they don't use POFA at this site (effectively letting the RK off the hook).

Perhaps a carefully worded appeal to try and elicit a similar response from NCP could put the OP in a good position further down the line...

Thoughts?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

Link to post
Share on other sites

We certainly don't recommend appealing, but that's not an absolute, an appeal done now & again for tactical reasons can be a good idea.  So I agree with you.

On top of that, NCP are serial non-respecters of the 14-day POFA time scale.  In the cases I mentioned upthread they didn't respect the 14 days.

But we have a big, big problem.  The person in legal dispute has thrown the paperwork away.  They can hardly appeal, saying NCP didn't respect POFA, if they haven't a clue whether NCP respected POFA or not!

Hopefully they will learn from this huge mistake, as we all do.

  • I agree 1

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...