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    • what is an OCA letter? you follow post 2 as stated. dx    
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............  
    • Which Court have you received the claim from ? Civil National Business Centre, Northampton Name of the Claimant ? CA Auto Finance UK Limited How many defendant's  joint or self ? One (self) Date of issue –  02 May 2024 Particulars of Claim What is the claim for – Unpaid car loan 1. By an agreement in writing dated 26 November 2015 and made between the Claimant and the Defendant, the Claimant loaned the Defendant a sum of money. The agreement was Regulated. 2. The Defendant failed to make payment of the sums due and the Agreement was terminated by the Claimant. 3. On the 7 February 2019 the balance due from the Defendant was £8,196,38. The Defendant has paid £0.00.       THE CLAIMANT THEREFORE CLAIMS  1. £8,196,38 2. Contractual interest to the date hereof £0.00 3. Further interest at 10.70 per annum (£0.00) per day until judgement or sooner payment. 4. Costs to be assessed. CLAIMANTS CLAIM £8,196.38                                         What is the total value of the claim? £8751.38 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Car Loan When did you enter into the original agreement before or after April 2007 ? After Do you recall how you entered into the agreement...On line /In branch/By post ? In Branch Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Creditor was FCA Automotive Services UK Limited Were you aware the account had been assigned – did you receive a Notice of Assignment? No and No Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? No Why did you cease payments? Unaffordable What was the date of your last payment? Feb 28 2018 Was there a dispute with the original creditor that remains unresolved? Yes (irresponsible lending and they did not supply all documents when CCA sent. The Terms and Conditions they sent as part of the request were different to the original Ts and Cs. Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No    
    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
    • Which Court have you received the claim from? CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant? LOWELL PORTFOLIO LTD How many defendant's joint or self? SELF Date of issue – 03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  1.THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). 2.THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. 3.THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. 4. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUM BE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? YES  Did you inform the claimant of your change of address? NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE  Do you recall how you entered into the agreement...On line /In branch/By post? I DONT RECALL Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? NO  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DEBT PURCHASER.  Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor? NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  i was under medical care which caused me not to work. around that time lowell had wanted me to increase my payments as it would take too long to clear the debt . i had been paying them what i was paying the bank. i explained my then health & financial position and that i was unable to do so. they put a hold on my account for a few months so i cancelled my direct debit. i made a full and final offer which was rejected. when they wanted payments to resume i explained i was in a worse financial position, still undertaking treatment and now unemployed so could not start payments as they wanted. after sending my financial spreadsheet they kept sending letters asking what i was going to do. i couldn’t see a way forward i felt stressed and under pressure so wrote that i would not be corresponding with them anymore. What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
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Barclays have taken all of my money (80,000) and put my account in -500,000 - Glasgow ADV 'to Reconcile'


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Hi All, 

 

A couple of days ago I woke up in the morning to find my savings and my current account in Barclays to vanish with a balance of 0.00. I had 80k in the account which is a combination of live savings, gifts and cash deposits. I have always made cash deposits into my current account (one week in 2019 I put 15k in a week) and nothing ever EVER flagged. I used this account as my main savings account, as I am saving aggressively given how the economy is turning out to by a first home. 

 

Yet last week I woke up in the morning and to my horror, my balance was 0.00 in savings and my current account. A few hours later both were overdrawn to -500,000. Customer support could not tell me anything nor could the branch. I filed a complaint but nothing has seemed to happen. 

 

I read around, mostly this amazing forum, and it appears there is nothing I can do but wait. I sent an email to all the execs, and a senior complaints exec reached out to me saying they will get back to me. This was 7 days ago and still no response. 

 

How long will I need to wait? I really needed the money as I was supposed to put my offer for a home literally next week. 

 

Also could there be any complications? The last thing I need is my mortgage to be declined because they see this in the statements. I read they can put a mark on CIFSA - this would kill me economically and this is crazy as I a doing nothing illegal and none of it is my fault. 

 

I am pulling my hair out over this. No news nothing. I am not a criminal, so why am I being treated like one?

 

Will most likely switch this account/close the account and move somewhere else. I am aghast at what is happening. 

 

Please advise, any forums or advice on what to do please will help so much. 

 

Many Thanks,

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I would begin by sending them an SAR.

Separately I would begin a formal complaint and tell them that you want it escalated to the ombudsman.

Let us know what happens

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I don't think they would allow me to know anything from a SAR due to Anti-Money Laundering regulations which it appears I am a victim off. 

 

I started a formal complaint last week, which I will know tell them I want escalated to the ombudsman

 

I just don't want my credit score to be ruined and need the money back ASAP. What can I do to achieve these? 

 

Of course, I have seen some people here fortunately get their money back, but for some it was quite difficult. I am thinking of transferring the money out to my other account and closing the account - will this be easy?

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Hi.

 

From what I've seen here, sadly it seems to be a matter of waiting until Barclays have gone through their money laundering checks.

 

It may help to contact the executive complaints team and it's certainly worth a try because they're probably the closest you'll get to the CEO.

 

For what it's worth, everyone except the latest couple of threads that aren't at the end of their journey yet, has got their money back.

 

HB

Illegitimi non carborundum

 

 

 

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it wont ruin your rating nor cifas etc.

 

sadly as you rightly say there nowt you can do, sar wont tell you anything.

 

you've just gotta await 10 day to about a month for a human to review why their AI system autoflagged you.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks Honeybee, I sent the email to the executive complaints team but since the initial email, they have been unresponsive. I think I have sent emails to near enough 15 execs. 

 

What will the money laundering check actually do? I saw they refer to the NCA - but isn't this to check terrorism? I am so confused why I would get flagged. Yes I make large cash deposits, but I have been doing this since I opened the account in 2018. 

 

dx100uk - thank you for your reply too. I saw some people get their account closed by Barclays - won't they flag this on CIFAS and maybe put a mark? 

 

Many Thanks

 

 

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Hopefully this links to similar threads. It seems to me although I can't say the exact numbers that on average we see a problem like yours a couple of times a month. As I said, everyone we've seen here who's been honest has had their money back.

 

https://www.consumeractiongroup.co.uk/forum/6-barclays-bank/

 

HB

Illegitimi non carborundum

 

 

 

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Thank you Honeybee - I can see it is hit or miss, with some needing to prove the funds, and others do not.

I just hope if they close my account it does not ruin my credit file - has there been a history of this for other people? 

 

No one seems to mention if they were marked on CIFAS - even the people who have had their accounts closed by Barclays.

 

And of course, I desperately need the 80k back, but I imagine there is nothing I can do until I hear from them?

Proving the funds is mainly wages paid in cash from when I was 16 (I have payslips which say cash on them) and also my family refinanced our home and gifted me the money - I have the completion letter for this. 

 

If they ask for proof of funds how will I know?

Is there anything I can do to speed up communication between me or the bank? 

Also golly - has anyone on here been dishonest? 

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Hi B's,

 

No point in speculating what may happen - wait until you hear back from the bank.

 

Meanwhile, do you have facilities with another bank, in case Barclays decide they must close your accounts. If not, make this a priority in case you need it.

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yep never ever have all your eggs in one basket nor income going to one banking group....

 

always open a parachute account!

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I just hope if they close my account it does not ruin my credit file - has there been a history of this for other people? - nope it doesn't

 

No one seems to mention if they were marked on CIFAS - even the people who have had their accounts closed by Barclays. - nope no effect

 

And of course, I desperately need the 80k back, but I imagine there is nothing I can do until I hear from them? - as already stated

 

Proving the funds is mainly wages paid in cash from when I was 16 (I have payslips which say cash on them) and also my family refinanced our home and gifted me the money - I have the completion letter for this. - probably no need.

 

If they ask for proof of funds how will I know? - rarely do...but they will write if they need anything

 

Is there anything I can do to speed up communication between me or the bank? - nope best way is sit on your hands dont kick pram wheels. if 30 days ticks by pop back here.

 

Also golly - has anyone on here been dishonest? - not sure what you mean but those that bothered to result their thread have all got their full moneyback with no issues at all.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes I have a couple of accounts but this had all of my life savings in, and I was due to make an offer on a home this week. It couldn't have been worse timing as I need the funds to make a holding deposit. 

 

If Barclays decide to close the account, as above CIFAS is unlikely to be placed (thankfully) - will other banks reject me? 

 

I am thinking as soon as I get access to the account (hopefully I do, and soon) to draw the funds out over 48 hours, and then use the switch guarantee service to move the banking for this account over to somewhere like Nationwide. Or should I close the account and open a new one? 

 

DX100uk

 

Thank you for your bullet pointed and straightforward replies, I will take your word for it and this has helped reduce some of the stress I am going through, 

 

I hope I don't have to show proof of funds, I imagine this would delay things as this bank takes a minimum of a full working week to get back on anything - would there be any way I could speed it up if they do ask for proof of funds? What have other people done? 

 

Again, thank you all for your help. 

In these stressful and helpless times

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nothing you can do to speed it up.

calm down wait.

all will be sorted.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Funny, they have added interest of on my life savings, so no my savings account reads "-£499,964.13" as opposed to -£500,000.00

 

Called the bank yesterday just to see if I could hurry it along, they could give me no answers but the fact that complaints will get back to me soon. 

 

Absolutely aghast. 

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thats a bogus figure , ignore it.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

It has been over 3 weeks now, still waiting (15 working days). The complaints called me and said they could not tell me anything until the investigation has completed. 

 

Is there anything I can do in the meantime? I am so stressed about this, should I try writing to the NCA? 

 

Barclays have not sent any letters to my residential address, and I confirmed this with the complaints team. 

 

The financial ombudsman will take far too long to get any action from. 

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On 25/04/2023 at 00:28, dx100uk said:

Is there anything I can do to speed up communication between me or the bank? - nope best way is sit on your hands dont kick pram wheels. if 30 days ticks by pop back here.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Hi everyone, 

 

It has now been over 30 days and still no sign of the money being returned to me.

 

I called the complaints team again and again they said they don't know when a decision will be reached and when they will be able to return the money to me. 

 

As it has now been over 30 days, what do I do now? I am going insane. 

 

I got a letter saying I can get the financial ombudsman involved, but from what I have seen that takes at least four months to come to any conclusion and even then a token £200 is awarded, I don't need this I just want my life savings returned to me ASAP. 

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Can anyone help? I was told to come back to this forum with next steps if I have not got my money back after 30 days, it has now been 30 days and counting, what could be taking them so long? I understand it is a large amount, but it is my life savings. 

 

Still no news from them and I am honestly dying from all this stress it has put me under. 

 

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have you email the CEO asking whats going on.

stop stressing doesnt help you.

 

you have got a parachute account?

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Hi Dx, 

 

Thank you for your reply, yes I have emailed the CEO last week to ask for an update - did not hear from any of them (also emailed the exec team). Last time I got an email about my complaint being acknowledged, but I guess this time no email as I already have had a complaint raised which has been over 30 days. I thought the money would be back after 10 working days. 

 

I have a parachute account, but the deadline to pay for my house deposit is coming up, and no news from Barclays despite them knowing this. All my savings were in Barclays. 

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silly idea to have your money all in one place, but you've learned now so...

 

not sure where you got 10 days from.

typically we see most reconcile issues here resolved in about 10 - 30 days but thats not saying it might not take a wee bit longer.

 

they are always resolved but its just how quickly a human gets involved as the initial freezing would have been done by their AI bot. 

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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