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    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
    • Which Court have you received the claim from?  CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant?  LOWELL PORTFOLIO LTD How many defendant's joint or self?  SELF Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUMBE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  YES  Did you inform the claimant of your change of address?  NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account?  CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE   Do you recall how you entered into the agreement...On line /In branch/By post?  I DONT RECALL   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ?  NO   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  DEBT PURCHASER.   Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor?  NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  I WAS UNDER MEDICAL CARE WHICH CAUSED ME NOT TO WORK. AROUND THAT TIME LOWELL HAD WANTED ME TO INCREASE MY PAYMENTS AS IT WOULD TAKE TOO LONG TO CLEAR THE DEBT. I HAD BEEN PAYING THEM WHAT I WAS PAYING THE BANK. I EXPLAINED MY THEN HEALTH & FINANCIAL POSITION AND THAT I WAS UNABLE TO DO SO. THEY PUT A HOLD ON MY ACCOUNT FOR A FEW MONTHS SO I CANCELLED MY DIRECT DEBIT. I MADE A FULL AND FINAL OFFER WHICH WAS REJECTED. WHEN THEY WANTED PAYMENTS TO RESUME I EXPLAINED I WAS IN A WORSE FINANCIAL POSITION, STILL UNDERTAKING TREATMENT AND NOW UNEMPLOYED SO COULD NOT START PAYMENTS AS THEY WANTED. AFTER SENDING MY FINANCIAL SPREADSHEET THEY KEPT SENDING LETTERS ASKING WHAT I WAS GOING TO DO. I COULDN’T SEE A WAY FORWARD I FELT STREESSED AND UNDER PRESSURE SO WROTE THAT I WOULD NOT BE CORRESPONDING WITH THEM ANYMORE.    What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
    • Perhaps you would care to read this and reflect on your continuing comparison of Israel to Nazi Germany Jugg    ALEX BRUMMER: How grotesque of pro-Palestine protesters to besmirch Auschwitz, the place where my grandparents died WWW.DAILYMAIL.CO.UK As the son of a refugee from the horrors of the Holocaust, I can feel nothing but contempt for the ignorance, gross... My elderly aunt Sussie and cousin Sheindy had been teenagers at Auschwitz and Belsen but survived and are alive to this day. What they will make of the protesters who waved flags, heckled and chanted as Israelis took part in the March Of The Living – the annual walk from Auschwitz to Birkenau – I cannot imagine. The images now circulating of the protesters are indescribably disturbing. They can only bring back memories of those final moments Sheindy shared with my grandparents when my grandmother Fanya squeezed her hand and told her to lie about her age to avoid the gas chambers. Claiming she was older, and could work, meant that Sheindy lived, not died. The outrage perpetrated by Hamas on October 7 has brought back the most terrifying memories for these two women – memories of pillage, mutilation and starvation. The Holocaust, or Shoah to use the Hebrew word, was the deliberate, industrial-scale killing of Jews.  It is bad enough that pro-Palestinian and pro-Hamas sympathisers have chosen to steal the language of the Holocaust.  Any comparison between Israel's retaliation and the monstrous genocide of the 1940s is odious and anti-Semitic
    • Thank you JK2054 and BankFodder for your replies. The information requested is as follows:   My wife and I are sole traders supplying bespoke, handmade wedding trays and other items through our website. We do not sell on ebay. We had an order for two trays (invoice value £370) that were shipped on Monday 25th March. We used P2G as the broker and Evri as the shipper. We declared the value but did not take out insurance. As the trays were a present for a wedding on Saturday 30th March we checked the progress of delivery on the Thursday to see that there had been an attempt to deliver on the 27th but the driver failed to deliver as the customer’s gate was shut (customer informs us that the gates are open between 7am-7pm. We contacted the customer who informed us she had been waiting in all week and there had been no attempt of a delivery. Evri allege they attempted to deliver on the 28th & 29th. On the P2G web site on the 4th April at 14.17 it stated that the customer refused delivery. At 14.28 it updated to say there was a problem with the address and at 14.32 updated to say the customer had refused delivery. At 14.35 updated again to say it was being returned. Last entry was on the 7th April that it was being processed at the depot. We never received it. I have had six web chats with P2G between the 4th-30th April. On the 26th April, I had an offer of £20 plus cost of delivery (£6.72) from P2G which I rejected. During this time, I also contacted Evri that resulted in an email from Evri Customer Services (20th April) stating that they had lost the parcel. I replied requesting details of the attempted delivery but received no reply. After emailing Evri again on the 23rd asking again for the information I received a phone call from someone called Haleemah on the 25th who apologised and promised to send an email with a link to submit a claim form. I subsequently received an email with the link which only took me to a page that stated “Page not found”. After informing Evri customer services of the problem (to which no reply was forthcoming) a couple of days later I retried the link but it only took me to the Evri website. I believe that I have a good case against both companies but would appreciate guidance on which path to go down. I have read most of the information on this site, which has been very helpful and much appreciated, particularly the various court transcripts. I appreciate that this process is a marathon and not a sprint and am fully aware that I need to get everything in the correct order before starting on the legal road. I am sure this covers the current position but if further info is needed please let me know.  
    • Everything at small claims revolves around informality and common sense, there are no "special" ways to have to do things. The site manager's WS will be like yours and the one I linked to - just much shorter.  There need to be the introductory hearings about the case, the parties, etc., and the concluding Statement of Truth. In the middle just a couple of paragraphs where they say who they are, how they know you, and about permission being given by the landowner to use the car park. Superb.  I've added another section about the signage to the suggested WS sections three posts above. Yes, it's perfectly possible.  It'd be a good idea to phone the court on the 18th to see if they have paid.
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Advice needed

 

I purchased a pretty expensive Samsung laptop for my daughter to use for school, as the one she had previously no longer worked.

 

3 weeks after receiving the device, the black finish has started to rub off on the corners, revealing a silver underside which looks hideous.

 

Have been through endless discussions with Samsung support and they are sticking with their mantra that if I want to have a replacement I need to send it back to them to assess and if they can't repair it they will send a replacement, which will take 7-10 days.

 

My daughter is in the middle of exams/revision and cannot do without a laptop for any period of time, let alone 10 days.

 

I have offered to take the laptop in to a service centre for them to assess, with the prospect of getting a same day handover, if they deem it replaceable. They refuse to allow this. 

 

Is there any legal right that I have to force samsung to provide a same day replacement?

Can I reasonably take Samsung to court over this?

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did you purchase this directly from samsung?

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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just to clarify, you have written evidence that you informed them of the issue within 30 days of you receiving it?

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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ok well you've met you rights under the consumer rights act and that puts you in a strong position.

now as long as you've good photos there is no rush in getting this fixed.

 

so it might be an idea to suggest you get it done when its use is not so pressing?

 

most laptops are not easy to swap cases over, its a whole dismantle jobby

 

the easiest route is to suggest they simple swap her harddrive out into another identical new laptop, that takes about 15mins!!

 

dx

 

 

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I'm going to add a rider to the comments from my site team colleague above.

 

If you take action to how the laptop repaired in some way this could be taken as accepting the situation and giving up your rights .

 

Is there any chance that you have the funds to buy another laptop so that the one you have at the moment becomes redundant and we can then help you take direct action in respect of it

 

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Unfortunately I don't have the funds to purchase another, as the laptop cost well over £1000. In terms of repair, I wouldn't do that anyway, it's cosmetic rather than functional so we could live with it, however, I shouldn't need to. If I bought a car and the paint work started to come off in the rain after 3 weeks, I would expect this to be considered a fault

 

I am going to look at seeing whether I have a case under the consumer rights act. I think, but not sure, that I have access to free legal advice under a benefit scheme at work, so I will start there

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You don't need to look any further than here .

You have complete rights under the consumer rights act.

You also don't need to look any further than here for legal advice.

 

I suggest that you draft a letter of claim and post it here so we can check it and then send it off on Monday.

 

Have you loaded anything up on the laptop which has added value to it?

 

 

 

 

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Ok thanks.

 

I will check out the claim form and write something up.

 

I couldn't argue as to whether we have loaded anything of value on the laptop.

 

It's value is in the need for my daughter to have it for school over the next 3/4 months or so.

 

What annoys me is that I am happy to be flexible in driving around to have the device inspected and returning to get a same-day replacement, yet Samsung will not budge from their standpoint.

 

The only way I see that I can resolve this for myself is to force them in to doing so.

 

Although I am quite sure that I can argue for a replacement/repair under warranty,

 

I don't think Samsung are saying that this is not the case; it is the same-day replacement element which is under dispute and that is the bit that I need to understand whether I have the right to.

 

Samsung maintain they need the device for at minimum of 7-10 days to assess the issue and repair if necessary and I need to send it to them to do this.

 

I maintain that I can take the device to a repair centre, let them assess and if it is repairable figure out how long it will take and if necessary, wait until the summer to get repaired.

 

If it is not repairable, then they would order a replacement and I can swap the device when it has arrived. Samsung have stated they will not do this

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They are not entitled to insist on a repair .

If the defect has manifested itself within 30 days and if you have given the notice, then you are entitled to an immediate refund or a replacement at your choice .

Samsung have  no say in the matter.

 

If since having given them notice, they have insisted on any action by you which has caused you any expense then this should also be added to your claim.

Don't hang around. Draft your letter of claim and post it here and send it off on Monday.

 

 

 

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Hi, just to confirm that I have it correct, this is the same as a letter before claim, which goes to Samsung and is 

 

  • your name and address
  • a summary of what’s happened
  • what you want the person or business to do about it
  • how much money you want - like the cost of repair or a replacement - and how you’ve calculated that amount
  • a deadline for reply
  • that you’ll start court proceedings if you don’t get a reply

 

So, I have drafted the following, from a template. Any comments?

 

Letter before court claim

To whom it may concern,

Re: Defective Samsung Galaxy Book3 360

 

I have not received a satisfactory response to the Samsung technical support and Samsung Online shop communication, starting on Wednesday 15th March 2023, regarding a faulty Samsung Galaxy Book3 360 which we received from you on 22nd February 2023. I have explained the issue with the fault and that as the laptop has been purchased for a child, is used daily for school and exam revision. Samsung have insisted on a minimum 7-10 day assessment, leaving my child without a device in the meantime.

 

I am once again requesting a same-day replacement of the product on the grounds that the goods were not of satisfactory quality under the Consumer Rights Act 2015. I enclose a copy of the proof of purchase.

 

I would like a reply as soon as possible so that I know you have received this letter. If you don't agree to the same-day replacement, could you please then send me a detailed response saying why you don't agree.

 

To avoid taking court action, I am willing to use Alternative Dispute Resolution to resolve this problem.

 

If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice. This may increase your liability for costs.

 

I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 13-16 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction.

 

I look forward to your acknowledgement.

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I don't know where you got this letter from. I suspect it was from the which magazine or some such .

 

It's far too long and far too complicated and offers alternatives and dilutes the threat .

Also, you don't seem to give a reference number so they will have no idea what you are talking about.

Quote

Dear sir/madam

 

Letter of claim

 

I purchased a laptop computer from you on the reference number xxx on xx date.

By XXX date the laptop had manifested defects in that the paint had started to peel away.

My informed you on xxx date about these defects. This was well within the 30 days short term right to reject provision contained in the consumer rights act 2015.

You have declined to comply with your statutory obligation, either to offer me a refund or a replacement. Instead, you have informed me that you wish to carry out some kind of inspection with the possibility of implementing a repair .

You are in breach of your statutory obligations.

Buy required that you refund me in full or else provide me with an immediate replacement.

If you do not do this within 14 days of this letter then I shall commence proceedings in the county court for the full value + interest + cost and without any further notice to you .

 

Yours faithfully

 

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If you are using citizens advice, then you probably need to decide who you are going to rely upon. Us, or them.

Otherwise you will simply get confused and the only people who will benefit will be Samsung

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OK. I have redrafted the letter. Who do I send this to?

 

Letter of claim

 

Dear Sir/Madam

 

I purchased a Samsung Galaxy Book3 360 computer from you, order number xxx, received on 22nd February 2023.

 

By 15th March 2023 the laptop had manifested defects, in that the dark finish had started to come away at the corners, revealing a silver underside.

 

I informed you on 15th March 2023 about these defects. This was well within the 30 days short term right to reject provision contained in the consumer rights act 2015.

 

You have declined to comply with your statutory obligation, either to offer me a refund or a replacement. Instead, you have informed me that you wish to carry out some kind of inspection with the possibility of implementing a repair. You are in breach of your statutory obligations.

 

I request that you provide me with an immediate replacement or provide me with a full replacement refund.

 

If you do not do this within 14 days of this letter then I shall commence proceedings in the county court for the full replacement value + interest + cost and without any further notice to you.

 

Yours faithfully

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Who did you purchase it from? Send it to them.

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