OK. I have redrafted the letter. Who do I send this to? Letter of claim Dear Sir/Madam I purchased a Samsung Galaxy Book3 360 computer from you, order number xxx, received on 22nd February 2023. By 15th March 2023 the laptop had manifested defects, in that the dark finish had started to come away at the corners, revealing a silver underside. I informed you on 15th March 2023 about these defects. This was well within the 30 days short term right to reject provision contained in the consumer rights act 2015. You have declined to comply with your statutory obligation, either to offer me a refund or a replacement. Instead, you have informed me that you wish to carry out some kind of inspection with the possibility of implementing a repair. You are in breach of your statutory obligations. I request that you provide me with an immediate replacement or provide me with a full replacement refund. If you do not do this within 14 days of this letter then I shall commence proceedings in the county court for the full replacement value + interest + cost and without any further notice to you. Yours faithfully

Thanks. It was from the citizens advice bureau website but I am happy to amend accordingly. I would have included a reference number if the actual correspondence but didn't want to post personal details on to a public forum

Hi, just to confirm that I have it correct, this is the same as a letter before claim, which goes to Samsung and is your name and address a summary of what’s happened what you want the person or business to do about it how much money you want - like the cost of repair or a replacement - and how you’ve calculated that amount a deadline for reply that you’ll start court proceedings if you don’t get a reply

Ok thanks. I will check out the claim form and write something up. I couldn't argue as to whether we have loaded anything of value on the laptop. It's value is in the need for my daughter to have it for school over the next 3/4 months or so. What annoys me is that I am happy to be flexible in driving around to have the device inspected and returning to get a same-day replacement, yet Samsung will not budge from their standpoint. The only way I see that I can resolve this for myself is to force them in to doing so. Although I am quite sure that I can argue for a replacement/repair under warranty, I don't think Samsung are saying that this is not the case; it is the same-day replacement element which is under dispute and that is the bit that I need to understand whether I have the right to. Samsung maintain they need the device for at minimum of 7-10 days to assess the issue and repair if necessary and I need to send it to them to do this. I maintain that I can take the device to a repair centre, let them assess and if it is repairable figure out how long it will take and if necessary, wait until the summer to get repaired. If it is not repairable, then they would order a replacement and I can swap the device when it has arrived. Samsung have stated they will not do this

Unfortunately I don't have the funds to purchase another, as the laptop cost well over £1000. In terms of repair, I wouldn't do that anyway, it's cosmetic rather than functional so we could live with it, however, I shouldn't need to. If I bought a car and the paint work started to come off in the rain after 3 weeks, I would expect this to be considered a fault I am going to look at seeing whether I have a case under the consumer rights act. I think, but not sure, that I have access to free legal advice under a benefit scheme at work, so I will start there

Absolutely, it hasn't even been 30 days yet, received it on 22nd feb

Yes, from Samsung Shop online

Advice needed I purchased a pretty expensive Samsung laptop for my daughter to use for school, as the one she had previously no longer worked. 3 weeks after receiving the device, the black finish has started to rub off on the corners, revealing a silver underside which looks hideous. Have been through endless discussions with Samsung support and they are sticking with their mantra that if I want to have a replacement I need to send it back to them to assess and if they can't repair it they will send a replacement, which will take 7-10 days. My daughter is in the middle of exams/revision and cannot do without a laptop for any period of time, let alone 10 days. I have offered to take the laptop in to a service centre for them to assess, with the prospect of getting a same day handover, if they deem it replaceable. They refuse to allow this. Is there any legal right that I have to force samsung to provide a same day replacement? Can I reasonably take Samsung to court over this?