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    • Which Court have you received the claim from?  CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant?  LOWELL PORTFOLIO LTD How many defendant's joint or self?  SELF Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUMBE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  YES  Did you inform the claimant of your change of address?  NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account?  CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE   Do you recall how you entered into the agreement...On line /In branch/By post?  I DONT RECALL   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ?  NO   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  DEBT PURCHASER.   Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor?  NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  I WAS UNDER MEDICAL CARE WHICH CAUSED ME NOT TO WORK. AROUND THAT TIME LOWELL HAD WANTED ME TO INCREASE MY PAYMENTS AS IT WOULD TAKE TOO LONG TO CLEAR THE DEBT. I HAD BEEN PAYING THEM WHAT I WAS PAYING THE BANK. I EXPLAINED MY THEN HEALTH & FINANCIAL POSITION AND THAT I WAS UNABLE TO DO SO. THEY PUT A HOLD ON MY ACCOUNT FOR A FEW MONTHS SO I CANCELLED MY DIRECT DEBIT. I MADE A FULL AND FINAL OFFER WHICH WAS REJECTED. WHEN THEY WANTED PAYMENTS TO RESUME I EXPLAINED I WAS IN A WORSE FINANCIAL POSITION, STILL UNDERTAKING TREATMENT AND NOW UNEMPLOYED SO COULD NOT START PAYMENTS AS THEY WANTED. AFTER SENDING MY FINANCIAL SPREADSHEET THEY KEPT SENDING LETTERS ASKING WHAT I WAS GOING TO DO. I COULDN’T SEE A WAY FORWARD I FELT STREESSED AND UNDER PRESSURE SO WROTE THAT I WOULD NOT BE CORRESPONDING WITH THEM ANYMORE.    What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
    • Perhaps you would care to read this and reflect on your continuing comparison of Israel to Nazi Germany Jugg    ALEX BRUMMER: How grotesque of pro-Palestine protesters to besmirch Auschwitz, the place where my grandparents died WWW.DAILYMAIL.CO.UK As the son of a refugee from the horrors of the Holocaust, I can feel nothing but contempt for the ignorance, gross... My elderly aunt Sussie and cousin Sheindy had been teenagers at Auschwitz and Belsen but survived and are alive to this day. What they will make of the protesters who waved flags, heckled and chanted as Israelis took part in the March Of The Living – the annual walk from Auschwitz to Birkenau – I cannot imagine. The images now circulating of the protesters are indescribably disturbing. They can only bring back memories of those final moments Sheindy shared with my grandparents when my grandmother Fanya squeezed her hand and told her to lie about her age to avoid the gas chambers. Claiming she was older, and could work, meant that Sheindy lived, not died. The outrage perpetrated by Hamas on October 7 has brought back the most terrifying memories for these two women – memories of pillage, mutilation and starvation. The Holocaust, or Shoah to use the Hebrew word, was the deliberate, industrial-scale killing of Jews.  It is bad enough that pro-Palestinian and pro-Hamas sympathisers have chosen to steal the language of the Holocaust.  Any comparison between Israel's retaliation and the monstrous genocide of the 1940s is odious and anti-Semitic
    • Thank you JK2054 and BankFodder for your replies. The information requested is as follows:   My wife and I are sole traders supplying bespoke, handmade wedding trays and other items through our website. We do not sell on ebay. We had an order for two trays (invoice value £370) that were shipped on Monday 25th March. We used P2G as the broker and Evri as the shipper. We declared the value but did not take out insurance. As the trays were a present for a wedding on Saturday 30th March we checked the progress of delivery on the Thursday to see that there had been an attempt to deliver on the 27th but the driver failed to deliver as the customer’s gate was shut (customer informs us that the gates are open between 7am-7pm. We contacted the customer who informed us she had been waiting in all week and there had been no attempt of a delivery. Evri allege they attempted to deliver on the 28th & 29th. On the P2G web site on the 4th April at 14.17 it stated that the customer refused delivery. At 14.28 it updated to say there was a problem with the address and at 14.32 updated to say the customer had refused delivery. At 14.35 updated again to say it was being returned. Last entry was on the 7th April that it was being processed at the depot. We never received it. I have had six web chats with P2G between the 4th-30th April. On the 26th April, I had an offer of £20 plus cost of delivery (£6.72) from P2G which I rejected. During this time, I also contacted Evri that resulted in an email from Evri Customer Services (20th April) stating that they had lost the parcel. I replied requesting details of the attempted delivery but received no reply. After emailing Evri again on the 23rd asking again for the information I received a phone call from someone called Haleemah on the 25th who apologised and promised to send an email with a link to submit a claim form. I subsequently received an email with the link which only took me to a page that stated “Page not found”. After informing Evri customer services of the problem (to which no reply was forthcoming) a couple of days later I retried the link but it only took me to the Evri website. I believe that I have a good case against both companies but would appreciate guidance on which path to go down. I have read most of the information on this site, which has been very helpful and much appreciated, particularly the various court transcripts. I appreciate that this process is a marathon and not a sprint and am fully aware that I need to get everything in the correct order before starting on the legal road. I am sure this covers the current position but if further info is needed please let me know.  
    • Everything at small claims revolves around informality and common sense, there are no "special" ways to have to do things. The site manager's WS will be like yours and the one I linked to - just much shorter.  There need to be the introductory hearings about the case, the parties, etc., and the concluding Statement of Truth. In the middle just a couple of paragraphs where they say who they are, how they know you, and about permission being given by the landowner to use the car park. Superb.  I've added another section about the signage to the suggested WS sections three posts above. Yes, it's perfectly possible.  It'd be a good idea to phone the court on the 18th to see if they have paid.
    • OK thank you very much. I will prepare my WS as you advise.  I will indeed be preparing the WS over the weekend. I will also post UKPC's on Wednesday by 2nd class mail. As they have until the 17th to pay the court fee, is it possible they might discontinue at that stage too? Also I wanted to ask, in what form should the site manager's statement come? And the site owner if i can contact them? I will get photos of the signage to share with you also. Thank you.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

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Ebay PS4 'Lost' by Evri


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Afternoon Everyone,

On Feb 6th I sold my Playstation 4, 2 games and a controller on Ebay for a sum of £139.99

 

I sent the package with Evri to the buyer (sent from me in North London to South London) and declined any sort of insurance- hindsight is brilliant! 

 

The package's tracking ceased to be updated on Feb 15th and after enquiring with Evri via their chat bot system-  impossible to speak t a human- they confirmed after a number of days that the item had been lost and is unrecoverable. 

 

I have been directed to Packlink in order to submit a loss/damage claim which I believe will result in me receiving the standard £25 compensation.

 

Having looked at the threads on this site I have seen that I am definitely not the only person who has suffered a similar situation here.

 

My question is do I sit and accept their £25 compensation of is there a pathway which I am likely to receive my money back from Evri/Packlink?

 

During tough financial times for so many of us right now I am reluctant to simply lose out on my Ebay sale but if I am going down a road without any hope of success then all I can do is take the £25 and never use Evri again.

 

Thanks so much in advance for any advice or help.

 

Oli

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Don't accept anything. Read lots of the stories on the subforum. And I mean a lot.

You will soon understand the principles and you will soon understand that we will help you get full reimbursement .

 

Monitoring this thread for a fuller reply later on but do the reading first

 

 

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Okay, first of all once you have read the stories on the sub- forum you will understand that you have pretty well 100% chances of success. Also you will understand the process and you will understand that it will take several months but you will win with our help. Also you will learn a lot about the procedure for making this kind of claim and that will help you if anybody gets in your way in the future.

Make sure that you understand that you don't need to deal with Packlink even though EVRi will attempt to tell you that you don't have a contract with them and so you must go to Packlink. Make sure you understand the significance of the Contracts (Rights of Third Parties) Act and how this applies to you.

You will also understand that you don't need the insurance and in fact the insurance which is offered by all courier companies is a scam. It is in effect selling you rights which you already enjoy under the consumer rights act 2015, so don't worry about that either.

While reading the stories please write a letter of complaint to EVRi. Take it clear to them that you will not be going to Packlink and that you are not fazed by the fact that you did not have insurance and that you want your money back.

Don't set a deadline but after about seven days or so, come back here whether they have responded not and we will then move on to sending a letter of claim.

If you want you can draft a letter of claim as well and post it here.

However it is essential that you have done the reading

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  • 2 weeks later...

Afternoon here is my 'Letter of Complaint' I will be sending via email to Evri CEO at [email protected]

Any advice/ thoughts in advance are appreciated.

 

Many Thanks 

 

28/03/23

 

 

Dear Evri Parcelnet Limited, 

 

I am writing to complain about the loss of my parcel (numberXXXXXXXXXXXX) and seek full reimbursement. Below is a summary of my experience with your courier with the specific timeline of events: 

 

06/02/23 I used your service to send a parcel under the above reference number. 

 

06/02/23 15:25pm 

We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it

 

06/02/23 15:50pm 

We've received your parcel at the ParcelShop and will be collecting it shortly
 

07/02/23 19:49pm  

Your parcel is being sorted at the sender's local depot 
 

08/02/23 02:30am

We're processing your parcel at our hub 
 

07/02/23 14:55pm Your parcel is at the delivery depot and we'll let you know when it's out for delivery

 

07/02/23 19:49pm

We've received your parcel at the ParcelShop and will be collecting it shortly
 

09/02/23 09:56am

We’re sorry your parcel has been delayed. We’re working to getting it on it’s way on the next working day and we’ll let you know once it’s out for delivery

 

25/02/23 06:45am Confirmed as lost by Evri Customer Services

Thank you for getting in touch with us regarding your parcel and for advising us that your parcel has not been received.

I have conducted an extensive search and unfortunately, our tracking system is currently unable to locate your parcel. Due to the amount of time that has elapsed since we last received a tracking update, I must unfortunately deem this parcel unaccounted for.

 
The fact that your tracking system is simply ‘unable to locate’ my parcel is unacceptable. To this specific point, as the parcel was either lost or stolen whilst under your care, I am submiting this formal complaint to claim full compensation for my missing parcel with a total value of £139.95 

Please note that I will not be approaching Packlink regarding this issue and I will not be accepting your refund of postage or standard £25.

 

I look forward to your swift response to this matter.


 

Yours Sincerely,

 

 

 

 

 

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Here is my response from Evri, essentially sending me over to Packlink

Is the next stage for me to submit a letter of claim to Evri?

 

Thanks in advance.

 

 

 
Thank you for getting in touch with us regarding parcel **********.
 
Thank you for contacting our CEO, Martijn De Lange. My name is Tariq and Martijn has asked me to investigate this matter on his behalf.
 
First of all I would like to begin by apologising for this parcel not being received, which you would now like to claim compensation for.
 
I understand your frustration with this matter and if I was in your shoes, I would not be happy about this either
 
I can see that you purchased the shipping label for this parcel via Packlink. While your parcel was sent using the Evri network, Packlink are regarded as the carrier in this situation as they provided you with the shipping label. This means that any claims for parcels which have become lost, damaged or delivered late will need to go directly to them so they can discuss the appropriate next steps with you. I have added a useful link below to assist you:
 
Packlink Help Centre: https://support.packlink.com/hc/en-gb
 
If you need anything in the future, please contact your Evri Customer Service Team and we’ll be happy to help.
 
Kind Regards
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Yes, you should send a letter of claim straight away .

If you have done your reading then you will know exactly the arguments to make .

Get your letter of claim ready and post a draft of it here in PDF format.

 

 

 

 

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  • dx100uk changed the title to Ebay PS4 'Lost' by Evri

Please see attached my Letter of Claim which I intend to send to Evri.

Would you recommend emailing to martijn.delange@evri.com or does it need to be physically posted via recorded delivery?

 

Many Thanks.

 

Evri Parcelnet Limited 

Capitol House 

1 Capitol Close 

Morley 

Leeds 

West Yorkshire 

LS27 0WH 

 

03/04/23

 

Dear Evri Parcelnet Limited, Re: Letter of claim : Missing parcel xxxxx (Packlink ref: xxxx)

RE: Lost parcel with a value of £139.95

Email Reference: xxxx

Packlink ref: xxxx

 

On 06/02/2023 I used your service to send a parcel under the above reference number. The parcel was received at the ParcelShop 06/02/23 15:50pm. The following day on the 7th February 2023 19:49pm, the parcel was being sorted at the local depot. On 08th February 2023 at 02:30am the parcel was at your hub being processed. On 09th February 2023 at 09:56am the parcel was reported as delayed with a statement confirming I would be informed once it had been sent out for delivery.

Finally on 25/02/23 06:45am the parcel was confirmed as lost by Evri Customer Services.

 

 

Through your negligent handling of the delivery, the parcel did not arrive at its destination and as illustrated above, you have since declared that it has been lost and/or damaged. Please receive this letter as my intention to inform you that I'm proposing to take legal action against you and if you do not reimburse me £139.95 being the full value of the parcel which has been lost by you plus the wasted costs of delivery. If you decline to reimburse me, then will apply my third party rights under the Contracts (Rights of Third Parties) Act 1999.

 

If I do not receive a satisfactory response from you within 14 days from the date of this letter, I will issue legal proceedings against you in the county court without any further notice.

 

Yours Sincerely,

 

 

 

 

 

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txt of docx files copied to your posts

dont put up docx files

all your pers details are in file info/properties

PDF only!

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes, the letter of claim is okay. Send it off and start preparing your particulars of claim because as we all know, EVRi will force you into court in order to waste your time and taxpayer's money as well.

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Has anyone had experience of going down this route at all?

 

WWW.GOV.UK

Use Form N1 to make a claim against a person or organisation to settle a dispute. Includes notes N1A, N1C, N1D and N1(FD).

 

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why are you going off on google....

 

type in evri in our search.

and READ UP. about 20-30 evri claimform threads

 

100's of court Claim threads Here already

detailing EXACTLY what to do.

 

dx

 

 

  • I agree 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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8 hours ago, OliRK said:

Has anyone had experience of going down this route at all?

 

This route that you have found is simply a way of beginning exactly the same kind of process that you are being advised to accept using paper instead of doing on the Internet.

It is more complicated and will take longer.

The process that we are helping you with is an Internet-based process but uses exactly the same judicial system.

Of course if you want to go your own way then that is completely up to you but you should let us know if you are deciding to follow a different path because then we can divert our time to other people with similar problems who prefer to follow our guidance

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Still following your pathway- I was just browsing on the issues and wanted to know if it was the same process.

Thanks for clarifying. 

 

Can I simply email the letter of claim to martijn.delange@evri.com or does it need to be physically posted?

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both

 

dx

 

  • I agree 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

It is now 15days since I emailed Evri. Should I follow up with CCJ proceedings as they have not been in touch since the 14days?

 

The only responses I received were:

 

Martijn De Lange <Martijn.DeLange@Evri.com>

Thank you for your email.
I am on annual leave with limited access to emails until Monday 17th April

Please note your email will be auto forwarded to the Executive Office Team and you will receive a response to your email as soon as possible. 
Kind regards
Martijn

 

Additionally from  evrisupport@evri.com

Update on your parcel

Thank you for contacting Evri. This email address is no longer a Customer Service contact channel so if you have a question about a parcel, please visit https://www.evri.com/help-and-support/help-centre#/ where you can use our Digital Assistant, Holly, to log an enquiry with Customer Services or she will point you in the right direction.

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surely you must have read enough on this forum to know that sending a letter of claim means exactly what it says. That you will issue the claim it on day 15 if there is no satisfactory response.

 

Have you really sent a letter of claim and allowed the deadline to expire and yet you have not gone ahead and issued the claim?

 

It is not a bluffing game . Why should they take you seriously if you don't follow through with what you have promised to do?

 

Have you registered with the MoneyClaim website and have you drafted your particulars of claim?

 

Have we seen the draft?

 

Do you really think that EVRi are now just going to go round to your place and hands you the money in a paper bag?

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