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1st letter replied to TSB


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I have this morning recieved a reply to my initial letter asking for refund of my charges I got reply from Debbie Gilbert Recpvery Centre, saying that they can't agree to cancel my charges, and if I wish to pursue the situation they will help me refer my complaint to the Financial Ombudsman Service, so do I send the letter before action but just alter the bit about them not replying and wait and see.

 

Hope you can help

 

Cheers

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Hi sreeve.

 

The LBA goes 14 days after the preliminary letter.

Make sure that you stick to your own timetable and don't let the bank distract you from it.

 

but just alter the bit about them not replying

Change to "have not received a satisfactory reply."

 

Please start your own thread in the Lloyds TSB forum and post any questions and progress reports there.

 

All this information and much, much more will be found in the FAQs.....

.....Please read them.

 

Good luck with your claim.

 

Regards, Rooster.

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Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment.

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Re-read my last post.:D

If this has been useful to you, please click on the scales at bottom left of post. Thanks.

 

Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment.

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