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    • Here is my final draft: I, XXXXXX, being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in the claim and further to my set aside application dated 1 November 2022. The claimants witness statement confirms that it mostly relies on hearsay evidence as confirmed by the drafts in person in the opening paragraph. It is my understanding they must serve notice to any hearsay evidence pursuant to CPR 33.2(1)(B) (notice of intention to rely on hearsay evidence) and Section 2 (1) (A) of the Civil Evidence Act.   1.        The claimant failed to comply with the additional directions ordered by District Judge Davis on the 2 February 2024 'The Claim shall be automatically struck out at 4pm on 3 April 2024 unless the Claimant delivers to the Court and to the Defendant the following documents.' None of these documents were received by the court nor the defendant by that date.   2.        I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much reduced cost to the amount claimed and which the original creditors have already wrote off as a capital loss and claimed against taxable income as confirmed in the claimants witness statement exhibit by way of the Deed of Assignment.   As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights.  This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information).  The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party.   3.        The alleged letter of claim dated 7 January 2020 was served to a previous address which I moved out of in 2018, no effort was made to ascertain my correct address.  I have attached a copy of my tenancy agreement which is marked ‘Appendix 1’ and shows I was residing at a difference address as of 11 December 2018 and was therefore not at the service address at the time the proceedings were served.  I have also attached an email from my solicitors to the Claimants solicitors dated 14 July 2022 which was sent to them requesting that they disclose the trace of evidence they utilised prior to issuing the proceedings against me.  This is marked ‘Appendix 2’.  The claimants solicitors did not provide me with these documents.   4.        Under The Pre-Action Protocol for Debt Claims 2017 a Debt Buyer must undertake all reasonable enquiries to ensure the correct address of a debtor, this can be as simple as a credit file search. The Claimant failed to carry out such basic checks. Subsequently all letters prior to and including ,The Pre action Protocol letter of claim dated 7 January 2020 and the claim form dated 14th February 2020 were all served to a previous address which I moved out of in 2018.   5.        I became aware of original Judgement following a routine credit check on or around 14th September 2020.   6.        Upon the discovery of the Judgement debt, I made immediate contact with the Court and the Claimant Solicitors, putting them on notice that I was making investigations in relation to the Judgement debt as it was not familiar to me.  I asked them to provide me with a copy of the original loan agreement but this was not provided to me.   The correspondence to the Claimant Solicotors is attached and marked ‘Appendix 3’   7.        I then sent a Data Subject Access Request to Barclays but no agreement was provided. Details the timeline of communication between myself and Barclays are attached and marked ‘Appendix 4’and the copies of correspondence between myself and Barclays are attached and marked ‘Appendix 5’.   8.        The claimant relies upon and exhibits a reconstituted version of the alleged agreement.   It is again denied that I have ever entered into an agreement with Barclaycard on or around 2000.  It is admitted that I did hold other credit agreements with other creditors and as such should this be a debt that was assigned to Barclaycard from another brand therefore the reconstituted agreement disclosed is invalid being pre April 2007 and not legally enforceable pursuant to HH Judge Waksman in Carey v HSBC 2009 EWHC3417.  Details of this are attached and marked ‘Appendix 6’.   The original credit agreement must be provided along with any reconstituted version on a modified credit agreement and must contain the names and address of debtor and creditor, agreement number and cancelation clause.   9.        Therefore the claimant is put to strict proof to disclose a true executed legible agreement on which its claim relies upon and not try to mislead the court.   10.   As per CPR 1.4(2)(a) the court encourages parties to cooperate with each other in the conduct of proceedings in order to try and save time and costs for the parties and to also save the time and resources of the court however, despite vast attempts at mediation the claimants have been most unreasonable and have remained unwilling to mediate. Until such time the claimant can comply and disclose a true executed copy of the original assigned agreement they refer to within the particulars of this claim they are not entitled while the default continues, to enforce the agreement pursuant to section 78.6 (a) of the Credit Consumer Act 1974. I believe that the facts stated in this Witness Statement are true.  I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. Signed                 ………………………………………………….. Name                  XXXX Date                     30 April 2024
    • Only trying to help.  Ain't being nasty.  Some
    • Hi folks, I've just found previous documentation. I thought it had gone missing. I'd forgotten that I did appeal it through POPLA but I can't find the thread on here that, I assume, I posted for help. Appeal letter is dated 27/10/2020 with a rejection. I genuinely had forgotten about this so apologies for misleading you. A lot has happened in the years since the ticket was issued. We closed down a couple of businesses and moved to the opposite end of the country to retire. The documents I have are scanned copies. I no longer have the originals. The NTK is also in there. If there's anything you'd like to see, please let me know and I'll post them, although it probably won't be until tomorrow now, but I'll be looking in on this page tonight. Thank you for the responses so far
    • Hello! After emailing them I received this reply:   I have drafted the following, please would you be able to comment as to if you think it is correct/sufficient? "Thank you for your email.   Thanks you for confirming that the vehicle does not have these features as stated in the advertisement.    I am sure you are aware that the Consumer Rights Act 2015 provides the short term right to reject within 30 days. Statutory rights cannot be taken away from a consumer, and any attempt to do so is illegal.   Please can you advise how best to return the vehicle?" Thanks in advance!
    • I find that highly disrespectful Sir/Madam just so you know.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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@evri - empty box for Samsung S21 Phone - court claim issues *** Settlement pre hearing***


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Hi,

 

I have come across Consumer Action Group in the past with advice about trading rights and now I am at a stage where i would appreciate your expertise in this specific case. After losing £449.50 through Paypal's decision to award the buyer a refund via eBay.

 

Sold the phone for £440, the buyer has disputed twice he not received the item but instead an opened box that he only realised after delivery. Ebay have awarded me the dispute as you can see the tracking number shows delivered by Herme / EVRi. After that the buyer has gone to the 'payment institution' (PayPal) and claimed the item was 'Not as described' where Paypal have given him a refund without a requirement to send the phone back. EBay are charging me as they claim I am NO LONGER eligible for seller protection as the decision was made by PayPal.

 

Particulars are:

 

  • EBay Member since 2005
  • I sold a Samsung S21 Mobile Phone with original packaging for £440 on eBay and posted it to the buyer using EVRi
  • It was packaged in a sturdy parcel, weighting under 1Kg, described as 'Electronics' with tape wrapped tightly around the edges of the parcel and the shipping label attached - Photos were taken of parcel
  • Dispatched it at Herme / EVRi Collection Locker drop-off on Wednesday 16th February 2022 at 1143 hours
  • Delivered on Friday 18th February 2022 at 1150 hours
  • No Signature taken but photo taken by Herme / EVRi that does appear to show the package is possibly damaged from the reflection on the tape (it is taken around 5 metres away)
  • When the buyer received it he provided photos and reported that the parcel was opened and empty
  • Buyer opened dispute with eBay claiming 'Item Not Received'
  • eBay award case in my favour and I was paid £449.50 - listing fees
  • Buyer then went to 'Payment institution' (Paypal) via eBay
  • Buyer then changes reason to 'Item not Described'
  • PayPal decides case in Buyers favour and awards refund
  • eBay tell me to pay the money back
  • I remove eBay direct debit (Cannot remove the funding source without replacing it with another one on their website)
  • 27/03/22  - eBay state they took the money out of my account but this does not appear to be the case

 

Actions Taken

 

  • Spoke with EBay multiple times. They claim they appealed the decision which was dismissed by PayPal. I stated that they had NOT asked me for any further evidence (i.e photos taken of parcel being sealed prior to sending) but they continue to claim they cannot appeal it again
  • I have reported this Fraud with Action Fraud due to the buyer offering differing disputes that essentially now means (if he has received the phone) he is not required to send it back.
  • Disputed the appeal with PayPal and sent photos of the packing and the original dispute made by the buyer. They are inconsistent, one message handler will invite me to send in documents when i do, they then say the dispute is between and the buyer and eBay. (EBay then refuse to appeal it further)
  • Today 31/03, I have begun the process with Herme /Evri. I provided the two photos from the buyer and been given a case number. I await a response.

 

 

After seemingly exhausting the appeal with eBay / PayPal I am going after Herme / EVRi.

 

 

- I will sue Herme / EVRi if required and would appreciate your assistance

- What steps will eBay take when they realise the payment was unsuccessful

 

Thanks

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If you are going to make a claim then probably the most effective thing to do is to claim against EVRi for the non-delivery/stolen item – but of course it will require some evidence.
There seems to be no dispute that your parcel was delivered to the correct address and the question is whether the parcel was tampered with and whether in fact it was empty.
Is it possible for you to get any photographs of the package from your purchaser?

Did you purchase the so-called insurance from EVRi?
Have you approached EVRi about this?

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I have emailed the buyer asking for the photos/CCTV.

 

- Did not take out any additional insurance

-Approached Evri today (31/03) over chat and provided photos of the box opened which the buyer originally sent me/eBay. 

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Okay. This is certainly stuff that we have heard before and I suggest that you begin by looking around for stories of the same kind of thing happening – parcels arriving at their destination empty.
You may find some stuff in the press as well. Try to get yourself a good collection – several instances of this happening by way of evidence.

If this goes to court then you will have to do convince the judge that it is more likely than not that what you are saying is what actually happened. This is not such a heavy burden as a criminal burden which is "beyond reasonable doubt".
In civil cases, the standard of proof is simply – more likely than not – which probably ought to mean that it is 75% likely that what you say did happen.

If you can get a statement from the purchaser as well then this will help a lot.

Begin by making a complaint to EVRi about it. Tell them that you want reimbursement. Don't set any deadlines but if you don't hear anything after about 10 days or so then come back here and let us know.

In the meantime decide whether or not you are prepared to take this to court.

Have a look at the EVRi stories on this sub- forum so that you can understand the route.
I expect EVRi will defend on two issues – that you have insufficient evidence to prove that what you're saying is true and that in any event you didn't ensure the parcel.

The insurance argument is dead in the water – but read up on this sub- forum about why the insurance requirement is unfair and unenforceable.

And as I said, understand enough about it and your possible losses in terms of court fees that you are prepared to go ahead and sue them for your reimbursement.
Don't imagine that they will simply pay you out without court papers having been issued – and if they consider that you don't have sufficient evidence that the parcel was delivered empty, then there is quite a good chance that they would simply go to court.

 

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If you still have the IMEI number I would report it stolen so at least it can't be used.

 

I'm surprised that eBay have washed their hands of this as you should of been covered by the Sellers protection, might be worth having a read on that as well

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Thanks, yes reported it stolen to Immobolise. 

 

EBay confirmed I was under the seller protection but apparently when the dispute is taken by a payment institution then they no longer offer it. Absolute farce by all accounts.

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@just_jue  I have been selling in the past on Ebay I was doing a decent income, now it's full of scammers and Sellers are not protected at all.  I gave up 1 year ago when Ebay had the courage to refund a 0 feedback from Nigeria that returned an empty box that was suppose to contain a pair of brand new Gucci shoes. (he said were not Authentic) (I had the receipt from the Gucci store) The funny thing is that not only I had to pay the return label 25 pounds I had to pay over 130pounds of Custom import Tax, Total Loss was over 600 pounds, the scammer LEFT NEGATIVE FEEDBACK as well, which Ebay did not remove. After approx 40 hours of conversation with Ebay CSRs they all washed their hands they said to block the buyer and to report to the Police... What a F*** joke. If one day I would sell again on EBay I will only sell chinese 1 poundshop kind of doodoo. One day on Ebay there will be NO SELLERS ONLY BUYERS lol 

 

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  • 3 weeks later...

Situation update:

Herme s/Evri

Still awaiting response to the claim form submitted on 02/04 and was responded to by Evri that they are investigating with a 28 day time limit. 

 

Unless anyone has any other advice, at the moment I will await their response. 

 

 

Ebay

EBay have messaged stating the payment they tried was unsuccessful and my payouts are on hold (I haven't used ebay since this). Advice please -Should I pay eBay at this point or let it runs it's course?

 

 

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You say that you are waiting for a response to a claim form .

Does this mean that you have issued a court claim?

 

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Probably about time to send a letter of claim in that case.

I don't think there's anything you can do about eBay

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@BankFodderThanks, I have produced the LOC attached following research on the forum. Can you advise any edits? Also, any advice on phrasing the companies negligence under CRA? I.e should I instead state fail to deliver, deliver damaged/missing goods etc? 

 

 

LOC CA.pdfLOC CA.pdfLOC CA.pdfLOC CA.pdf

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The letter is fine. Brief and to the point.

I suggest that you send it as is

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Yes you need to include your contact details so they can get back to you – although don't hold your breath that it will be anything interesting.

In terms of email or post – I have no idea. Just get it to them

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  • 2 weeks later...

Received a response from Evri stating that due to not reporting the matter to them with 28 days they can no longer deal with a compensation claim. 

 

I will now move onto the next stage of legal proceedings. 

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Send them a letter of claim and prepare to take action in 14 days.

 

Post a draft of your letter of claim here and also your eventual particulars claim

 

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I don't see a copy of their response which you say you have posted – but it's all predictable anyway.

Yes, issue your claim that please post a draft of your particulars here first

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@BankFodder here is EVRIs response:

 

Thank you for getting in touch regarding parcel xxxxx. I’m sorry to hear that you encountered an issue with this delivery, I can appreciate these situations can be frustrating for both yourself and your recipient.

Unfortunately, we are unable to proceed with your claim as Evri must be made aware of the issue relating to loss, damage or late delivery within 28 days of the parcel being received into our network, as stated in our Terms and Conditions, specifically 6.1:
 
‘6.1 We need you to notify us in writing of any claim for Loss or Damage or Late Delivery within 28 days of the date of the relevant Order. The sooner you make your claim, the easier it is for us to investigate.’
 
You are able to contact us either by calling our Customer Services Team or submitting your query to our virtual assistant Holly, available 24 hours a day.
 
Unfortunately, the request for a claim form was made outside of this time frame and so your claim has been rejected. I’m sorry for any inconvenience caused by this, however, we will be unable to issue a compensation payment on this occasion.

If you have any queries regarding another parcel in the future, please contact your Evri Customer Service Team and we’ll be happy to help.
 
Kind regards,
 
 
Muns 2658
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You have to post it again because that last one doesn't work.

Next time you upload something please will you check that it works correctly

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