Karenann v Barclays***WON***

[karenann]

Hi I am new to this site and have read all the FAQ's etc and sent my Data Request letter on 6 December but I have a couple of queries which I have been unable to find the answers to. I have sent asking for details on two accounts - can I include these in the same claim or will I have to write separately regarding each account on subsequent letters. Also do Barclays come back with the statements quite quickly?

 

Good luck to all others out there taking this step.

[Luddolube]

Hi Karenann,

On the first question I would claim seperately. It seems to be the way to go judging by what I've read over the past year-ish. Depending on the amounts you are asking for; it may prove useful to claim for the larger amount first, then when you win (and you will), go for the other amount and Barclays,by that time, will know that you intend to go all the way with the claim and just pay out the second without all the fuss of the first. Does that make sense?

On the second question: No. Barclays do not send statements out quickly for most people. A few have got theirs in short time but most people have to wait nearly the full period, I'm sure.

 

Good Luck

[karenann]

Hi as mentioned previously, I sent my SAR letter off on 6 December. I have not heard anything so am sending a chaser today. I have sent both of these letters to the Knutsford Barclays data office. Does anybody know if they are contactable via email or telephone as I have only been able to find their address here. Also should I be giving them longer than 40 days since Christmas was in the middle and nobody was working?

 

It has been almost 30 days and my cheque has not been cashed nor have I had an acknowledgement of my letter - if they claim not to have received it will the 40 days start all over.

[michelle73]

Hi as mentioned previously, I sent my S.A.R - (Subject Access Request) letter off on 6 December. I have not heard anything so am sending a chaser today. I have sent both of these letters to the Knutsford Barclays data office. Does anybody know if they are contactable via email or telephone as I have only been able to find their address here. Also should I be giving them longer than 40 days since Christmas was in the middle and nobody was working?

 

It has been almost 30 days and my cheque has not been cashed nor have I had an acknowledgement of my letter - if they claim not to have received it will the 40 days start all over.

 

Hi Karenann

 

I got my statements on Day 39. You should have had a letter back by now though from Mr Peter Townsend, usual drivel about microfiche etc etc. You should also get your cheque back attached to said letter. If you are confident, you could try giving them a gentle nudge on the phone. I did this and I ended up with two lots of statement. Their phone number is 01565 614000, they are very helpful. Just ask to speak to peter townsend and they will put you through the DPU. Hope this helps

[karenann]

Hi michelle73 thanks for your reply. I have today sent a chaser which will arrive tomorrow and will give him a call on Monday to give him a gentle nudge. Thank you very much for the phone number.

[michelle73]

No worries. Good luck. Barclays settled my claim today!!!

[karenann]

CONGRATULATIONS!!!!!

Well done on seeing it through. Hope you enjoy spending the money!

[michelle73]

CONGRATULATIONS!!!!!

 

Well done on seeing it through. Hope you enjoy spending the money!

Going to be paying a few christmas debts off!!

[Luddolube]

Well Done Michelle. Not bad for a 73 year old!

Karenann,I think Barclays WILL send your reply in time but they like to take it to the brink.

[michelle73]

Well Done Michelle. Not bad for a 73 year old!

Karenann,I think Barclays WILL send your reply in time but they like to take it to the brink.

 

Was supposed to be the year of my birth but it should be 74 not 73!! Think I had too much vino when I registered!!

[karenann]

HELP

 

Is anyone else claiming for two accounts. I have received statements back from Barclays but is it ok to put all charges relating to two of my accounts on the same schedule and letters. I want to send this to them today so an urgent response would be helpful.

 

Thanks.

[karenann]

Hi sorry to be paid but have had no responses to my last post. I have bene sending my letters to the Bank referring to two accounts on one letter. When I have to enter my MCOL claim will I have to do two separate claims or can I enter them both onto one?

 

Also, I do not have my opening date for my account as my Mum opened an account with Barclays when I was five and these just moved over to adult accounts when I reached certain ages but do not have any dates. This is needed for the particulars of claim - do I just enter an approximate date from when I turned 18 or say I have held accounts with the bank since my fifth birthday? Or is it ok not to mention the date of opening at all?

 

Many thanks for any help that can be given.

[karenann]

Hi I am really sorry but I have posting some queries for almost a week and have had no response - not quite sure where else I can put this to receive an urgent response but if someone could please read this and previous posts and give me a hand i would be really grateful.

 

I have now had a reply from the bank with the usual "sorry you have a complaint will reply with an answer or update within 8 weeks" Should I still wait for the end of the 14 day period before sending an LBA or should I just send it now I know that they are trying to make me wait 8 weeks.

 

Thanks.

[Michael Browne]

can I enter them both onto one?

Yes., if they total less than £5000 and you want to stay in the small claims track.

just enter an approximate date from when I turned 18

That'll be fine

Should I still wait for the end of the 14 day period before sending an LBA

Preferably.

[michelle73]

Hi I am really sorry but I have posting some queries for almost a week and have had no response - not quite sure where else I can put this to receive an urgent response but if someone could please read this and previous posts and give me a hand i would be really grateful.

 

I have now had a reply from the bank with the usual "sorry you have a complaint will reply with an answer or update within 8 weeks" Should I still wait for the end of the 14 day period before sending an LBA or should I just send it now I know that they are trying to make me wait 8 weeks.

 

Thanks.

Hi Karenanne, sorry for the lack of posts. Yes, you can put two claims together, I did, just make sure you identify both accounts. Ideally do a separate spreadsheet for both to avoid confusion. With regards to the LBA. Stick to the timetable and dont wander from it. Show them that you are in charge of this. Within ten days of sending your LBA, you will get an offer from them, usually about half of your original claim. PM me if you want some more help.

[karenann]

Hi have just been reading through the latest threads and beginning to panic a bit. I sent by LBA yesterday by special delivery so they have received it this morning. However, I recently returned to work after a year off on maternity leave.

 

Unfortunately, this left our joint account £600 over our agreed overdraft limit. I also have an overdraft on my own account although this is within the agreed amount. I am now really panicking in case Barclays close my account or stop paying direct debits as we are so far overdrawn and then our mortgage will not get paid. We can start to bring this down this month but will take 5/6 months to bring the account back within the agreed overdraft limit. Also no other bank will want to give us such a big overdraft if we are forced to leave barclays. I am now worried about taking court action if they are going to start intimidating us.

 

has anyone else had their accounts withdrawn or have been left alone even though their accounts are not in credit. Any responses much appreciated!!

[karenann]

Hello can anyone help with my previous post - many thanks.

[karenann]

Sorry to be a pain but any comments would be appreciated

[karenann]

Would be really grateful if anyone else has experience of this. Many thanks.

[karenann]

Please see my earlier post from a week ago below: I haven't had one comment - if anyone can offer anything i would be so grateful as I am due to start my online claim soon but don't want to risk it if it means getting into too much trouble. Thanks v much

 

Hi have just been reading through the latest threads and beginning to panic a bit. I sent by LBA yesterday by special delivery so they have received it this morning. However, I recently returned to work after a year off on maternity leave.

 

Unfortunately, this left our joint account £600 over our agreed overdraft limit. I also have an overdraft on my own account although this is within the agreed amount. I am now really panicking in case Barclays close my account or stop paying direct debits as we are so far overdrawn and then our mortgage will not get paid. We can start to bring this down this month but will take 5/6 months to bring the account back within the agreed overdraft limit. Also no other bank will want to give us such a big overdraft if we are forced to leave barclays. I am now worried about taking court action if they are going to start intimidating us.

 

has anyone else had their accounts withdrawn or have been left alone even though their accounts are not in credit. Any responses much appreciated!!

[TANZARELLI]

Hi have just been reading through the latest threads and beginning to panic a bit. I sent by LBA yesterday by special delivery so they have received it this morning. However, I recently returned to work after a year off on maternity leave.

 

Unfortunately, this left our joint account £600 over our agreed overdraft limit. I also have an overdraft on my own account although this is within the agreed amount. I am now really panicking in case Barclays close my account or stop paying direct debits as we are so far overdrawn and then our mortgage will not get paid. We can start to bring this down this month but will take 5/6 months to bring the account back within the agreed overdraft limit. Also no other bank will want to give us such a big overdraft if we are forced to leave barclays. I am now worried about taking court action if they are going to start intimidating us.

 

has anyone else had their accounts withdrawn or have been left alone even though their accounts are not in credit. Any responses much appreciated!!

 

Barclays don't generally close accounts on the first claim, (however this is not to say they wont) I have had a claim settled with them and my account is still active. I am now going for a second claim and would imagine that the story may be different after this. It is advisable to set up a parachute account in case they do decide to play the game by going down the closing of the account route. I think what will prob happen is that any settlement will be taken off the outstanding overdraft.

 

HTH

[Luddolube]

Hi Karenann,

Responses to your query have been sadly lacking, haven't they. I don't know what to say to your situation. I am on the verge of going to court. I haven't had my account closed. I am sure there are more people that are able to continue with their accounts than those who have them closed.

It would be some time before you get any kind of court arrangement, I guess, so you would be whittling down that overdraft you have in the meantime. That can only look good to a prospective bank should you have to change. Have you tried Nationwide. I found them easy to deal with.

Barclays will probably keep you on and wipe your overdraft out with a portion of the money they have to give back to you.

I get the feeling you are in two minds whether to go on or not. You don't say how much you are claiming from Barclays. I think you have to ask yourself whether the amount you might get back is worth the mental anguish you are going through?

[keriat]

Hi Karenann, We've just entered a judgment against Barclays and have given them until today to pay up, which as yet they haven't. Tomorrow if we still haven't received our money we're applying for a warrant (sending the bailiffs in) and they haven't closed our account. Keep going, good luck!

[Ros2710]

I understand how you feel cos no-one answers - had this problm myself. I amended my title and put 'help please'and a few exclamation marks. It got a response. Sorry I cant help with your query thouh

[TANZARELLI]

If oyu want some other points of view the best way to drum it up is to send a Private message to some of the regulars on the site and post them in this a link to your thread. To do this click their name and go to send private message. To get a link to your thread right click your thread title in the main bank forum list that you are in and then click copy shortcut. Then when sending a PM you just right click again and then click paste.

 

HTH

 

Tanz