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Cumbria x press couriers damaged my caravan

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Cumbria X Press couriers delivered a pallet to my home address.

The driver phoned me (I wasn't at home) to ask where to put the pallet.

I told him That I would there in 5 minutes, and to drop it IN FRONT of my caravan on the drive.

When I got home 5 mins later, he had delivered the pallet and left the scene.

Instead of leaving the pallet where I told him, he had dragged the pallet (It was not heavy) PAST my caravan, through a gap that was not wide enough, and pulled the awning strip off the rear of the caravan.

I phoned the courier straight away, and informed the owner of the damage, he said he would investigate, and get back to me.

I heard nothing for 2 weeks, so I emailed him, asking for his response.

Another 2 weeks, no communication from the courier, so I emailed again, asking for a response.

another 2 weeks, and still no communication, I've sent an email giving him until the end of the week, then I will contact the police.

Another 2 weeks, and still no answerphone messages, no phone calls, no letter, and no email from the courier.

What legal action can I take to sort this out, and get my caravan fixed?

Thank you

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The legal situation is that there is no doubt that you have a case then you can make a claim.

What do you think is the value of the damage? Have you had it independently assessed? You will need to do so.

Can you tell us why the pallet was being delivered? Had you ordered it from someone? Had it been delivered by a retailer?

If you haven't done so already you need to take photographs of everything, pallet, damage, the route through which it was dragged et cetera.

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Cumbria X-Press Limited



Looking for a reliable courier company in Cumbria? For a range of courier services including pallet and next day parcel delivery, get in touch today.



Registered Office Address:


Unit J East Lakes Business Park
Gilwilly Estate
CA11 9BN


Company Number: 03310445

Company Status: Active

Company Type: Private Limited Company

Incorporated: 31st January 1997

Directors: Reginald William Dixon (appointed 1st March 2007), Malcolm Stephen Luck (appointed 1st March 2007)


Companies House Link:


CUMBRIA X-PRESS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual...



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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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