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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Omg!!! It's In My Account **i Won**


Katel30uk
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Hello all! This is my first post on this great site so please be gentle with me. :)

 

I have just prepared the initial letter to send to Lloyds using the template on here. I have bank statements going back to November 2001 but none prior to this. The charges that I have documentation for total £3460. I have included returned direct debit and standing order charges and overdraft excess fees (also one overdraft usage fee from a couple of years ago. I have NOT included any overdraft interest charges. I also have charges on my account which are listed as account charges (seem to occur monthly) which started off at £4.00 per month in 2001 and are now being charged at £7.00 per month. Can anyone tell me if I am able to claim these or not (they are litsed as FEE rather than charges on my statements.

 

Also my husband thinks we shouldn't delay any longer and should just start the process now without getting the statments we are missing? Is it possible to do this or should we have a full 6 years worth? I am inclined to get my hands on the other statements and was wondering if anyone knows if I go into a branch will they print copies of these off for me there and then rather than having to wait for them to come in the post?

 

We also have another £235 of charges due to be deducted from our account on 2 September, would we be better off waiting until these are applied and then starting the whole process?

 

Finally(!) we also have a Lloyds TSB loan which was refinanced by them a couple of years ago in order that we could pay off our overdraft and reduce the monthly payments on the loan. Until the balance of this loan is paid off (approx £2500 at present being paid at £103 per month) we are allowed no overdraft or other borrowing on the account. Does anyone know if this could be in any way affected by us claiming charges?

 

Lots of questions I know, but I'm hoping some kind soul can help me as no matter how much I read on this subject I still remain rather bemused! :D

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1. The £4/£7 is almost certainly an account fee,therefore a 'service' and can't be claimed.

 

2. The missing statements, unless you think there were a lot of charges then, it may not be worth the hassle. Worth a try at the branch, even if they charge you for them, they will probably come quicker than a Data Protection Act request, which will cost you £10 anyway.

 

3. You can start the claim now and add new charges at any time up to moneyclaim.

 

4. Your loan will be covered by a separate agreement and won't be affected by your claim, other than the fact that you would be able to pay it off and have money to spare after the bank settles.

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Thank you so much for clarifying those points for me.

 

I think I'll pop in to the branch on Monday and see what can be done about the missing statements and if it is going to be loads of hassle then I'll just send off the claim as it stands.

 

Was I right in thinking that I can claim for the overdraft excess fees (and the one overdraft usage fee)?

 

:)

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Thank you Michael for your help and advice, much appreciated.

 

Well the first letter was fired off to them today along with a schedule of all the charges so the clock is now ticking! :D

 

I'll keep you updated.

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Hello All

 

Well I've received my first response from LTSB today, pretty standard really. Having read Reload's inspirational thread it seems to be along the same lines as the response he got to his preliminary letter:

 

"Dear Katel

 

I am just writing to let you know that we've received your complaint and to say how sorry I am to learn that you're unhappy with us (yeah right!).

 

You have my assurance that we will investigate the concerns you have raised with us - this may take a little time but I would expect our enquiries to be complete within the coming 2 weeks. We will then be able to respond in full to your complaint and at that stage, I hope, resolve matters between us.

 

In case you haven't received a copy of our leaflet called "How to voice your concerns" I've enclosed one with my letter. This tells you all you need to know about resolving your complaint with us.

 

Yours sincerely

 

Sylvia Smith

Customer Service Officer

 

"

 

So I guess I can expect their next letter telling me to go forth and multiply within the next day or two?!

 

Do I now wait until 14 days after I posted the preliminary letter or 14 days since they received it before sending my LBA?

 

Thanks :)

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Hi Jim

 

Is the data Protection Request the one where you ask for copies of your statements? If so, I didn't do this because I had my original statements and just took the info from there. The letter I sent was the preliminary approach one.

 

Good luck with you claim, it'll be interesting to see how our cases compare being in the same time frame...

 

K x

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Katel 30, good luck with your claim...

I have just read your thread and I just wanted to warn you about a few things.These are just suggestions, you don't have to follow.

 

On this there is a section called step by step guide which I am sure you have read.. If not please read that section. You will find a lot of helpful info.

Also it is always extremely useful to ask for Data Protection Act Request. This is not only for statements but also to see if there has been any manual intervention on your account. Also it will show them you know what you are doing...

It is entirely up to you how you decide to pursue this.. It is not too late, you can still go back and ask for DPAR.

 

Also, don't include overdraft usage fee in your claim... It is a service...

Good luck, I hope it gets settled soon.

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Hi Kotum45

 

Thanks for the advice, it is all gratefully received.

 

I have read the step by step guide and found it very useful. I didn't however, realise about the implications you stated of applying for the data Protection Act Request. I was actually thinking about sending off for this anyway as my statements only go back to November 2001 and I want to claim back to 2000. i will definitely do this now. Thank you.

 

Also I haven't included the overdraft usage fees in the claim just the overdraft excess fees as well as unpaid direct debits and standing orders, which I beliueve is correct?

 

Thanks again for the advice, there is so much information it is difficult to know where to start sometimes. LOL

 

Katel :)

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Well it's now 4 days since I received my first response from Lloyds saying they would investigate my complaint etc. I still haven't had a follow up letter telling me to bugger off. Is this normal as other people seem to have had a response really quickly,i.e. within a day or two???

 

Also meant to add it will be 14 days on Monday since I sent off my first letter, do I send the LBA on Monday or Wednesday (as this was the day they received the initial letter). Also, if I still haven't had a follow up letter by then do I still send the LBA (I'm guessing the answer is yes but thought I'd check).

 

Thanks K x

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It is now 14 days since LTSB received my preliminary approach for payment letter. I had a standard reply last Tuesday saying they would look into my complaint. Since then I've heard nothing (and it would seem most people are getting a letter within a day or two telling them to bugger off!). Do I now just go ahead and send the Letter Before Action when I've still not had a reply from them???? :?

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It is now 14 days since LTSB received my preliminary approach for payment letter. I had a standard reply last Tuesday saying they would look into my complaint. Since then I've heard nothing (and it would seem most people are getting a letter within a day or two telling them to bugger off!). Do I now just go ahead and send the Letter Before Action when I've still not had a reply from them???? :confused:

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Thanks Michael, the letter is now printed and will be winging it's way to LTSB tomorrow morning (recorded delivery of course!)

 

Is it usual for them to not get back to you before the 14 days is up? Most other cases I have read up on seem to have a response very quickly after the initial "we are investigating your complaint" letter?

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Can someone verify this for me please...

 

I sent my LBA off last Wednesday(even thought I still haven't had a reply other than "we're investigating your complaint" from LTSB) and I'm now counting down the day until I can file my Moneyclaim on-line. I've read all the info but just wanted to double check that it is at this point I can add on the 8%APR. I've used the spreadsheet on this forum and it has calculated that the interest on my claim of £3670 (dating from 19 Nov 01) is £631.26 making my total claim £4301.26. Does this sound right and am I right in adding on the 8% APR when I get to the Moneyclaim stage.

 

Thanks :)

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Spot On Katel!

 

The 8% is only added when your case moves to court stage of proceedings.

If you've sent your LBA and theyve written back saying they are looking into it then this is just another delaying tactic and is effectively a negative response to your request for an answer in 14 days. Push ahead to court stage and stick to your timetable.

 

loads of luck

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:) Thanks Kate.

 

They replied within a week to my prelim letter saying they were looking into my complaint but since then I've heard nada! I sent off the LBA last Wednesday after the 14 days and still nothing.

 

As soon as the latest 14 day period is up I'm straight on to Moneyclaim.

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