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Autistic Son denied support as has Maths & English Grade C on paper but exam board say that is not the case


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My son is autistic, and when he moved from secondary school to college, we became aware that his secondary school had either mistakenly or deliberately stated he had maths and English at grade C; his college had him resit the courses and found his grade to be an F at both levels. They said they would sort it out with the school, and all would be well. We then kept him in education until he aged out, which helped him socialise, but now he has aged out. We applied for further support only to be told he is not entitled to it because of his Maths and English grades. We sent a copy of the exam board's letter stating that this is not the case, but because it is on their system, they will not do anything. How can we get this changed? I have written to everyone I can think of, and all they do is give us the runaround. Any suggestions would be greatly appreciated. 

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