Well a definition of a libel statement is a statement which is untrue. There are other part of the definition but that is the most important thing.
As long as people post up what has really happened – especially when it is supported by evidence and the posts are made maliciously – then there is no defamation.
I think you should let the people on the Facebook group know that. It is important that anything which is posted on this forum is honest and straightdealing.
It seems to me that your letter from the FOS is perfectly acceptable evidence of the truth of what has happened and frankly I think that ASG have gotten away very lightly – but I'm afraid that the ombudsman is often very half-hearted or conservative in the remedies which they suggest.
Thanks for telling us the story. It's really very shocking. I spaced and punctuated your post a bit – and I'd be grateful if you could space things out properly in future because it's very time consuming. Solid blocks of text are very difficult for people to read and it puts them off.
Have you got the letter threatening you with libel please? Please could you post up here in scanned PDF format. We may as well have a laugh. It seems that there are lots of similar experiences with this company – and this issue of the system being choked with debris has come up very often and seems to be the standard excuse.
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