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    • Oh I see! thats confusing, for some reason the terms and conditions that Evri posted in that threads witness statement are slightly different than the t&cs on packlinks website. Their one says enter into a contract with the transport agency, but the website one says enter into a contract with paclink. via website: (c) Each User will enter into a contract with Packlink for the delivery of its Goods through the chosen Transport Agency. via evri witness statement in that thread: (c) Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency I read your post at #251, so I should use the second one (and changing the screenshot in the court bundle), since I am saying I have a contract with Evri? Is that correct EDIT: Oh I understand the rest of your conversation. you're saying if I was to do this i would have to fully adjust my ws to use the consumer rights act instead of rights of third parties. In that case should I just edit the terms and stick with the third parties plan?. And potentially if needed just bring up the CRA in the hearing, as you guys did in that thread  
    • First, those are the wrong terms,  read posts 240-250 of the thread ive linked to Second donough v stevenson should be more expanded. You should make refernece to the three fold duty of care test as well. Use below as guidance: The Defendant failed its duty of care to the Claimant. As found in Donoghue v Stevenson negligence is distinct and separate to any breach of contract. Furthermore, as held in the same case there need not be a contract between the Claimant and the Defendant for a duty to be established, which in the case of the Claimant on this occasion is the Defendant’s duty of care to the Claimant’s parcel whilst it is in their possession. By losing the Claimant’s parcel the Defendant has acted negligently and breached this duty of care. As such the Claimant avers that even if it is found that the Defendant not be liable in other ways, by means of breach of contract, should the court find there is no contract between Claimant and Defendant, the Claimant would still have rise to a claim on the grounds of the Defendant’s negligence and breach of duty of care to his parcel whilst it was in the Defendant’s possession, as there need not be a contract to give rise to a claim for breach of duty of care.  The court’s attention is further drawn to Caparo Industries plc v Dickman (1990), 2 AC 605 in which a three fold test was used to determine if a duty of care existed. The test required that: (i) Harm must be a reasonably foreseeable result of the defendant’s conduct; (ii) A relationship of proximity must exist and (iii) It must be fair, just and reasonable to impose liability.  
    • Thank you. here's the changes I made 1) removed indexed statement of truth 2) added donough v Stevenson in paragraph 40, just under the Supply of Goods and Services Act 1982 paragraph about reasonable care and skill. i'm assuming this is a good place for it? 3) reworded paragraph 16 (now paragraph 12), and moved the t&cs paragraphs below it then. unless I understood you wrong it seems to fit well. or did you want me to remove the t&cs paragraphs entirely? attached is the updated draft, and thanks again for the help. WS and court bundle-1 fourth draft redacted.pdf
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Xercise4Less, Harlands, CRS Cancellation


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Hi,

 

Firstly I know there are hundreds of threads for this same matter but I don’t think any apply directly to me.

 

I received an email today from Harlands claiming that I owe them £104.97.

This is for a gym membership I took out around February 2017 whilst working away from home.

 

When I signed up to the gym I was told it was a 12 month contract and nothing else.

I was surprised to see the payment still coming out a few month down the line once the 12 months was up and I cancelled the direct debit on the online banking app. Heard noting and thought nothing of it until today I received an email saying I owe them the above amount.

 

The email contained an attached letter from CRS threatening legal action if I do not pay.

I rang immediately to question why I owed them and it’s because I didn’t follow the cancellation procedure and didn’t let them know and that they charge me every month for missed payments, the £9.99 per month membership fee and £25 late fee.

 

I asked what would they accept payment wise and he said if it wasn’t paid in full by the 9th October they would take me to court.

I refused to pay the amount as I believe it’s daylight robbbery!

 

My question is what should I do next?

I cancelled the direct debit in July so there are 3 missed payments.

Should I email them offering to pay the 3 months I’ve missed and then cancel it after?

 

I really can’t risk this effecting my credit score as I am applying for a mortgage next March/April! But I really don’t want them taking my hard earned money just because they’ve decided to ask for it!

 

Any help would be awesome!!

Edited by dx100uk
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You're right. It is daylight robbery.

 

Write to them and tell them to bring it on. Their late payment fees are unenforceable penalties and in any event the contract was for a clear 12 months and they were not entitled to extend it without a clear OK from you.

 

After that, ignore them

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read a few threads here

you are exactly the same as most

 

gyms don't do court

they didnt say they WILL take you to court..stop ringing them!!

gym debts don't appear on credit files.

 

block their texts

block and bounce their emails..

end off problem.

 

a dca is not a BAILIFF

and have

ZERO legal powers

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Did they take DD payments after the initial 12 months.If they have claim them back through the D/D Guarantee scheme as they were taken without your authority just tell your bank. As one of the earlier posted reply stated that the Gym should have contacted you to confirm you wished to continue with the Gym.As dx100uk stated they dont do Court action as all thier supposed penalty charges are illegal and un-enforcable they haven only taken someone to court one occasion and were thrashed by the judge so they know they onto a loser if they do

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unlawful not illegal..

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi CS and welcome to CAG

 

Please see my PM to you and reply.

 

I would suggest a slightly different approach. When you signed up to the gym, you agreed to an initial 12 month term AND agreed to give 1 months to quit.

 

Write to the gym telling them you are reclaiming all DD's taken by Harlands beyond the 12 months, via your bank using the DD Guarantee Scheme.

 

And tell the bank you are willing to pay 1 final month's fee for the notice you failed to give but the offer is valid for 14 days only, after which you will pay nothing.

 

And if they demand any higher amount you will not pay them.

 

See the letter here but ignore the first 2 paras - https://www.consumeractiongroup.co.uk/forum/showthread.php?467583-Harlands-CRS-Letter&p=4928036&viewfull=1#post4928036

 

:-)

We could do with some help from you

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Post your draft letter here first for checking if you want and ignore all demands, texts, emails from Harlands/CRS for now.

 

:-)

Edited by slick132

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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  • 2 months later...

Hi again,

 

So I sent an email to Harlands/CRS explaining I am willing to pay for the three months that I missed and that I had called to cancel and they continued to send the same exact demands without ever replying to my offer letter (sent in September). Fast forward to last week they are threatening to send the debt to Zinc group LTD. here is the email.

 

REF No:8608665SCARBOROUGHCRS HELPLINE:01444 449 165

 

ACCOUNT BALANCE: £ 207.47

 

YO12 7NWDear Mr Scott

 

IMPORTANT - PLEASE CALL US TODAY ON 01444 449165

 

Re:CRS Ref No:

 

Xercise 4 Less Ref. No:

 

We regret that despite our attempts to reach an amicable resolution to your account, you remain in arrears toXercise 4 Less

 

.We must therefore give notice that failing to reply to this letter within the next 10 days will result in your accountbalance being passed to Zinc Group Ltd, one of the UK's leading providers of debt recovery solutions.

 

WE WOULD STILL LIKE TO RESOLVE THIS MATTER

 

We're still happy to listen to your reasons for not paying and will do whatever we can to reach an acceptableresolution for both parties. All that is required is for you to call us on 01444 449 165 by no later than 2nd

 

My question is what’s my next move and just some reassurance about how this hopefully won’t affect my credit score would be greatly appreciated!!

 

Thanks.

Edited by dx100uk
Personal info removed.. spacing
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We said WRITE.

 

Just ignore them now

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi GS,

 

Unless you follow our advice (as given above), you're going to have these fools chasing you for many months I'm sorry to say.

 

After my advice in post #7, why did you offer to pay 3 months' fees ??

 

Send NO more emails and ignore Harlands/CRS. Let us know what they threaten next but don't respond to them until we've advised.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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