Brighthouse Problem Again

[mark.n.sue]

Thats great, thanks. It it just so frustraiting because the manager in my stall just talks down to you & like ****. Its as if you have a bad credit rating so you must be **** of the earth. I have a laptop now that I can not use but am still paying £15 per week for. I was told ''well you should of taken out DLC with the product shouldn't you''. I really could scream!!! As I told the store, if I had done something to cause this I would of just gone straight through my insurance, it would all be sorted now. But instead 6wks later im still paying for it, but no working laptop!!

 

Any light your husband can shed on the matter will be great!!!!

[mojo8]

Hi again. It is an Acer 6920. I dont have DLC as I was told that I do not need it if I have home contents incurance which I do. The incurance will not pay for this anyway as it is not classed as accidental damage, but why should I pay the £100 exess when I havent done anything!

 

I do have OSC but when I said I was going to return it they said you can only return it in full working order!!

I wrote off to head office and the reginol manager phoned telling me the same thing as the stall do but he said that I could return it as I have OSC!!!

 

I would just return it anyway, walk out of the store and never go back in. really what are they going to do, what can they do. If you look at the brighthouse threads on this site most of them involve a didgy ACER computer.

[lizilou]

If its still in warrenty less than a year old send it to acer and they will either replace or fix www.acer.co.uk

[clemma]

The Sales of Goods (Implied terms) Act will come in to this. Regardless of whether it is under guarantee or not - Brighthouse, as the retailer, are responsible for sorting this out NOT the customer.

 

Send the following letter (adding all relevant details) to both branch and head office - recorded delivery.

 

Date…….

Owner / Manager's name (or The Manager)

Retailer’s name

Retailer’s address

Retailer’s postcode

 

Dear [Qwner/ Manager’s name or Sir/Madam]

 

Account No…………….

 

Supply of Goods (Implied Terms) Act 1973 (as amended)

 

On [insert date], I entered into a Hire Purchase agreement with you for [enter details of goods] from [insert suppliers details].

 

The following problems have arisen:

[Give brief outline of problem and any action taken]

 

I understand that under the above legislation, it is your responsibility to resolve the matter and would therefore ask that this is done within the next 14 days.

 

Yours sincerely / Yours faithfully

[Name]

 

 

I had to go down this route when my television stopped working. I had no DLC or OSC and the TV was nearly 2 years old. After a couple of letters forward and back, they finally fixed it!!

[lizilou]

Hi I know about the above Just trying to give a quick resolution as I myself would be lost without my laptop and I know how long Brighthouse could spin this out only trying to help !!

[mojo8]

what is the actual problem with the computer

[mark.n.sue]

A black blob appeared on the screen with loads of black lines coming off it. I was told that the screen is cracked. Supposidly these screens are made up of tiny liquid crystals & these have leaked when it cracked. I can not see a thing on the screen, there are just the black blobs & loads of different coloured lines over it.

[nikki_noo]

hi i am also with brighthouse, currently payin £69 per week, however my circumstances have dramatically changed and my husband and i have just put in a new claim for job seekers allowance and child tax credits for our 3 kids! im due to pay today and havnt got any money nor will i have any money for about 2 or 3 weeks, im worried that they gunna start harrasing me as they did before when i was 2 weeks in arrears!! i managed to catch up that time but i wont be able to this time, i will b able to afford my weekly payments once they have sorted out our claim, i just dont know what to do. HELP! i know as soon as monday comes theyre gunna ring me up demandin payment, and they will harrass my family too if i cant pay, like when they rang my sister up!! they will come bangin on the door they have done twice before, im soo desperate!

[clemma]

Send a letter to your branch and Head office (recorded delivery) along the lines of the below letter:

 

Account(s) number(s) XXXXXXXXX

 

Dear Sirs

 

I have recently been experiencing some financial difficulties and, as a result, have fallen behind with my weekly payments to BrightHouse. This is most regrettable, so please accept my apologies

 

I do not wish to return the goods voluntarily, and as I cannot afford to pay this amount in one instalment, I would like to offer the sum of £(reasonable amount) per week on top of my regular weekly payment of £XX to clear my arrears over the next XX weeks. This payment plan can start immediately.

 

I have made this proposal (and made an offer of payment) at my local store, but my payment was refused. I was told that BrightHouse will not/cannot accept “part payments”. This “policy” only places my account(s) further into arrears and invokes further penalty charges. I find this both immoral, unfair and in direct contravention to OFT guidelines regarding the collection of debt.

 

Naturally, I hope you will accept my offer (above) and allow me time to bring my account(s) up to date in both a fair and affordable way. Of course, by accepting my offer, and by me maintaining regular payments (on time) you agree NOT to apply any further “penalty” or “late payment” charges to my account(s).

 

Please confirm in writing your acceptance or refusal of my offer in order for me to make the necessary payment arrangements, or to prepare for my defence in the County Court as appropriate.

 

Kindest Regards

 

YOU

 

 

cc - BrightHouse local store

 

 

At least then you have made a reasonable effort to explain your situation. Remember it is Bank Holiday on Monday, so BH won't be open.

 

You can also send another letter to them stating they are NOT to attend your property (maybe leave this one until they actually threaten it).

 

 

Dear Sir/Madam

 

Account Ref xxxx

 

Please be advised that I will only communicate with you in writing.

 

Should it be your intention to arrange a “doorstep call”, please be advised that under OFT rules, you can only visit me at my home if you make an appointment and I have no wish to make an appointment with you.

 

There is only an implied license under English Common Law for people to be able to visit me on my property without express permission; the postman and people asking for directions etc (Armstrong v. Sheppard and Short Ltd [1959] 2 Q.B. per Lord Evershed M.R.). Therefore take note that I revoke license under Common Law for you, or your representatives to visit me at my property and if you do so, then you will be liable to damages for a tort of trespass and action will be taken, including but not limited to, police attendance.

 

Yours faithfully

 

If they start calling you repeatedly, then there is a telephone harassment letter you can send (thanks to diskmandave)

 

 

Above all try not to panic. I know it's easier said than done, but believe me, I've had dealings with them myself. As soon as they know you know your rights, they back down like all bullies do. If they phone you, hang up on them. Everytime they do call, just say tell them repeatedly that you will only deal with this in writing. They will make all sorts of threats - but thats all they are. Brighthouse have NO RIGHT to enter your property. They are NOT bailiffs - only a court can order bailiffs to be sent to your house.

 

Now, before it even got to this stage, BH would have to default you (by sending a default notice). If you did not act on this, then they could go for a CCJ (highly unlikely as BH do not take people to court). Even if they did you would have to ignore the CCJ before any order would be made for bailiffs. So, if they tell you they can get a court order within a week - they are talking rubbish. You are so far away from any of this happening.

[clemma]

Oooops - sorry for the long post. Forgot to add - IF they start calling your family, let me know as I have another letter that will be perfect for them to send to Brighthouse

[p.sprott]

my advice is return the goods you will then owe nothing but you lose what you have paid i've been there and done it

[sillygirl1]

If you have paid about 1/2 of what Brightouse charge on the items I would ignore the above post for 2 reasons, 1 it is a new poster and the person clearly hasn't read the whole thread, 2 unless they have a court order against you Brighthouse won't have any real claim on the items if more than 1//2 has been paid (usually 2/3rds but in their case they 'inflate' the price anyway so 1/2 would be more acceptable).

[Mr lex]

Subbing

[clemma]

If you have paid about 1/2 of what Brightouse charge on the items I would ignore the above post for 2 reasons, 1 it is a new poster and the person clearly hasn't read the whole thread, 2 unless they have a court order against you Brighthouse won't have any real claim on the items if more than 1//2 has been paid (usually 2/3rds but in their case they 'inflate' the price anyway so 1/2 would be more acceptable).

 

Totally agree sillygirl

[clemma]

Subbing

 

[alcm]

hi would any body on here beable to help me

[lizilou]

what sort of help do you need

[clemma]

hi would any body on here beable to help me

 

If you start a new thread http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=164 and give as much detail as you can, I'm sure you will receive all the help you need.

[alcm]

hi im in arrears with bright house by 4 weeks they keep banging at my door and leavin notes saying they r cumin to collect the goods my balance is 443.00 and they want it by monday can they cum into my house tryed phoning to cee if i can pay in two instaments but they said they cant and want the money im frightened to death keep cryin myself to sleep at night dont know wot im goin to do

[clemma]

Firstly, please don't panic. These people have NO rights whatsoever to be at your house! They are NOT bailiffs, but just store staff. If you see my post further up this page (number 134), there are a couple of letters you can use. You really need to start your own thread about this, as I don't want your posts getting lost. Use the link I provided above.

[alcm]

I Started My Own Tread Thanxs

[patf]

If they come for the goods, please do not whatever you do, DO NOT:sad: sign the form that the collectors give you when and if they come to collect the goods. They came for my goods despite me trying to come to an agreement and asking them to get a court order ( I had paid more than a third), they did not do this and sent a collection agency to collect, who said they were working on a court order. they took the goods as I did not have £1600 which they were asking for when I asked brighhouse for a copy of the court order they said they did not have need one as I had signed to return the goods, so whatever you do do not sign anything if people turn up at your door. Or another way is to put on the form without consent. I do not have a leg to stand on now so brighhouse are in pocket as they have all my payments and the goods.

[cazcraig]

hi all been reading this forum for months now, i am a brighthouse customer and have a problem, any help would be gratefully recieved, we purchased an lcd television in october last year, this was a refurb and has now stopped working, screen gone all funny and keeps switching itself on and off at its own will. the problem i have is... because i bought this as a refurb do brighthouse have any obligation to repair/ replace this item due to me owning it for less than 12months, the other problem is i have cancelled all my osc and dl cover as advised on this forum, which has saved me more than £30 a week on my agreements!! so without any of their rip off cover and the fact it was a refurb do i have a leg to stand on regarding repair/ replacement? thank you

[clemma]

Yep - even as a refurb, this should last longer than it has!

 

I don't know what the staff are like at your store, but if you have had no problems, maybe try asking them first. They will probably tell you because you cancelled your OSC and DLC that hey will do nothing.....

 

Or, you can send the following to the store and head office (recorded delivery) and keep pestering them until they respond:

 

Date…….

 

Owner / Manager's name (or The Manager)

Retailer’s name

Retailer’s address

Retailer’s postcode

 

Dear [Qwner/ Manager’s name or Sir/Madam]

 

Account No…………….

 

Supply of Goods (Implied Terms) Act 1973 (as amended)

 

On [insert date], I entered into a Hire Purchase agreement with you for [enter details of goods] from [insert suppliers details].

 

The following problems have arisen:

[Give brief outline of problem and any action taken]

 

I understand that under the above legislation, it is your responsibility to resolve the matter and would therefore ask that this is done within the next 7 days.

 

Yours sincerely / Yours faithfully

[Name]

 

I had a similar problem last October with my TV - took them 4 weeks to repair it, but repair it they did! If you need any further help (as it may take some badgering to get them to respond) - then just come back on here.

[cazcraig]

thanks for that clemma, will give it a try, wont hold my breath!! if anybody else as any more advise it would be gratefully recieved, will let you know if i get anywhere with them