Woolfie v's Barclaycard

[woolfie]

I emailed Barclaycard asking for statements on a closed account here is their response.

 

Dear Sir/Madam,

 

Thank you for your e-mail.

In reply to your enquiry, I will be able to order a copy statement for you as per your request. However, I must inform you that we levy a charge of £3.00 per copy.

In order for us to order the copy statements for you, you will need to contact Barclaycard Customer Services on 0870 1540154, or from abroad on ++ 44 1604 230230 even though you do not possess the account number. When calling the Customer Services number, press 0 and you will be transferred to a Customer Account Manager.

I trust this information is of assistance.

 

 

Kindest regards

 

Vineetha N (Miss)

Customer Account Manager

Barclaycard Online Service

[Seminole]

Ue the template in the library to send a DPA request.

[woolfie]

Here we go, here we go, here we go!!!!

 

Sent 1st letter today after receiving statements dating back to May 04. They are now refusing to send statements past that time because they are not readily available and therefor not covered by the DPA

 

Utter S*!te!!!!

 

They did, however, send me a 40 million page print out detailing just about everything that has ever happened, will happen or may have happened on my account. (It was about 30 pages really) Cunningly hidden on page 4/5 was the information i was looking for the number of late payment charges and the number of over limit charges! Simply multiplied those numbers by £20 the current charge for these terrible offences and send a slightly Scottishified version of Bookworms letter (thanks Bookworm).

 

Will keep you all posted

 

Woolfie

[Guest Lueeze]

Fingers crossed for you!

 

Lou x

[Bookworm]

My fan base is growing, mwah ah ah. Tonight, the Bank Action Group, tomorrow the world.

[woolfie]

Got an offer from Barclay card today. The usual stuff to start, we dont agree with your legal analysis, our charges are transparent etc etc. Then they offered me £135 (my claim was for £435) They then went on to say this is the difference between their existing charge and the recommendation of the OFT. Has anyone else seen this?

 

 

Woolfie

[natalie]

Not seen it personally but it was bound to happen. Stick to your guns, they will pay up.

 

Good luck

 

Natalie

[jayne67]

Well the way I see it is even though they might try to use the OFT's recommendation, they would still have to prove that these charges are justified. And even at 12.00 they charges still seem high. Let them prove that it costs 12.00, before you accept any offers!

[lolly]

Hi Woolfie,

 

Have just had exactly the same reply from them about my claim. I think you're right, its another stalling tactic and I was half expecting it.

 

Just going to carry on with all the steps.

 

Lolly

[woolfie]

Yeah I am going to take em to court regardless!! Oooooo its all very exciting innit. To think we could all play apart in bring the Banks to their knees!! I love it

 

W.

[lickthewallfatboy]

the £12 fee level was only the stated point at which the OFT said they would get involved-they didn't at any time say that it was fair.

 

Desperate tactics from desperate banks!!

[theapoll]

I thought this would happen- no doubt a new trick for all companies now. But until the OFT or some one else says a charge is fair- go for it! There not going to claim money back on claims they have already paid out on for the full amount are they?

[Tinkerbelle]

Have just had exactly the same reply from them about my claim.>Lolly

 

Same here. They actually did a "Capital One" on me

[woolfie]

Barclaycard have on receipt of my LBA refunded £208 to my wifes card and offered £100 on mine, both as goodwill gestures neither accepting any liability or admission of guilt. Obviously I am not going to leave it there....

 

Hi Ho Hi Ho its off to court we go!!

[woolfie]

I have had an offer of about half from bc. Obviously i have written and told them I accept it as interim payment btut will continue court action untill i get full settlement. They have transferred the half (£135 to my account) can I spend this or would this be as good as accepting their offer of half?

 

 

cheers

 

woolfie

[barracad]

Threads merged - please stick to one thread

 

If you have agreed to accept it as ain interim payment only then I see no harm in spending it. If you want to err on the side of caution you could give them a week so you know they have received and accepted your letter - if they don't respond then there's nothing to stop you from spending it in my opinion.

[callumsgran]

Hi, i personally would leave it there until you get the rest of it, then at least you wont get any more charges for the timebeing anyway!!! lol:)

[marksteps]

Sent 1st letter today after receiving statements dating back to May 04. They are now refusing to send statements past that time because they are not readily available and therefor not covered by the Data Protection Act

 

Utter S*!te!!!!

 

They did, however, send me a 40 million page print out detailing just about everything that has ever happened, will happen or may have happened on my account. (It was about 30 pages really) Cunningly hidden on page 4/5 was the information i was looking for the number of late payment charges and the number of over limit charges! Simply multiplied those numbers by £20 the current charge for these terrible offences and send a slightly Scottishified version of Bookworms letter (thanks Bookworm).

 

 

Woolfie

 

I had the same letter except no 40 million page print out lol....I have sent a DPA non-compliance letter. Did you end up doing that atall? Hope i did the right thing...

 

[give_me_it_back]

Hi Woolfie. How's the Barclaycard story going..?

[woolfie]

This topic was closed on 03/07/19.

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