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Hi everyone,...back after a long time !....

 

My son bought a laptop from Argos fourteen months ago,

last week it would not boot up

 

we took it to Curry's who said they suspected the hard drive was shot.

I paid the initial £60 and it was sent to Knowhow for repair...another £127.

 

When I spoke to the tech' at Knowhow he said that the fault had not been caused by misuse and it was in otherwise exc' cond'.

 

He suggested that I contacted Argos and claimed back our costs under the " sale of goods act ",

 

he said that we had every right to expect this item to last longer than fourteen months

, it had not been damaged by dropping nor had it been hacked.

 

Can anyone advise me on what action I can take...

..thanks.

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Have Knowhow provided a full report on this that you can send to Argos with details of the costs incurred ?

 

Generally speaking in these situations you always have to contact the retailer you bought the item from first, to give them the opportunity of resolve the faults you had experienced.

 

You have denied them this opportunity by taking it to Currys.

Argos might therefore say this to you,

 

so you need full details from Knowhow in a report,

so they can see why the repair by Knowhow was needed.

 

I would also ask Knowhow for the faulty hard drive taken out to be sent back to you,

just in case Argos say they want to have it inspected.

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Hi Uncle.......The tech' at Knowhow was very helpful and said that they would send a full report of repairs along with laptop when it was returned to PC World, hopefully this will be today or tomorrow. I have the receipt for initial £60 and of course I'll have the final bill. Right now I'll phone them and ask that they also send back the hard drive.

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Thread moved to appropriate Forum.


 
 

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]

should went to argos.

changed it in warranty.

 

now argos dont have to do nothing.

 

try getting it back before knowhow do anything to it!(just an opinion).

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???

 

 

dx


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IF ANYTHING YOU SHOWED US KNOWHOW NOT worth a penny

 

.they should not have touched it let alone charged you.

 

a hard drive wont cost that much and anyone who tampers with your laptop while under warranty is not worth a carrot and tell you they cannot touch it.

 

tell knowhow you want your money back (and currys).

 

take the laptop back to argos and have it mended under warranty.

 

changing a hard drive is nothing

£60 is way to much.

 

a new hard drive wont cost that much and you can fit it yourself in no time.

 

(i am saying this hoping laptop is still under warranty?)

 

if it is knowhow and currys are taking you for a ride.

if it is not you could fix it yourself and currys should have told you so only being hard drive.

 

£220 plus for a laptop repair means one amazing laptop

 

.i hate these people taking all they can get.

 

even with no warranty a simple hard drive replacement cost you £40-£50

 

i reckon.currys being wrong in diagnoses maybe with more problems?

 

£187 no way.

 

no wonder these people never add up to much.

 

HOPE YOU DONT MIND ME POSTING THAT IS RATHER )$%^*&(*)!"$£$^&(&*_.

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Warranties are worthless

They don't remove your statutory rights under cra.

 

Take it to Argos

And use the knowhow data as a report the fee will be refunded

You needed to get a fault report anyway as its your responsibility out side of 6 MTS old


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I'm picking the laptop up today, Knowhow said they would enclose full report of repairs..as for the old hard drive they said a request has been made to return it to store, but strangely enough they said seemed unsure whether they would be able to return the hard drive.

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I've collected the laptop and Knowhow have returned the old hard drive which they have described the issue as being caused by " a faulty hard drive ".

 

 

My next step is to contact Argos regarding claiming back cost of repair/replacement.

 

 

In the event of them knocking me back is there anything that I can quote from the " sale of goods act ".

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no CRA


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you don't need a letter

you are going in person.

 

 

read the CRA.

 

 

good and fit for purpose


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I'm sorry I don't understand.

 

The laptop was ordered over the phone and delivered by courier,

 

do you mean that I should go to an Argos store with my claim,

I'm quite happy to do that

but what do I say when the store manager tells me that the item was out of guarantee when the fault occurred.

 

I looked at the CRA (fit for purpose) but which part specifically supports my claim.

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Think you will find that Argos have a centralised customer service centre that deals with such claims and you have to phone them in the first instance.

 

They will log your claim and explain the process.

It is then a case of sending in the Knowhow report to them with a copy of the receipt confirming cost of repair.

 

Argos stores might have a customer service desk for such issues and they will just send off your information for you.

 

They won't handle issuing any refund for the repair.

So you might as well just call their helpline.

 

Your point in regard to CRA is that the item should not have any faults within reasonable lifetime of the product i.e the hard drive should not fail within 14 months.

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unclebulgaria67.....Thanks for your help, I'll phone Argos first thing tomorrow morning.

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Warranties/guarantees are nothing to do with it

And do not replace or negate your statutory rights under cra


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I just got off the phone with Knowhow, they said it would be reasonable to expect the hard drive to last for around six years. I'll post as soon as I've phoned Argos.

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Where to start ?.

 

I phoned Argos and explained the situation,

they took the details and said that I would have to take the hard drive to a third party to have it inspected,

they would not accept just Knowhow's finding alone,

that I would have to find a VAT registered company.

.."one that had no financial interest in the matter" ??.

and see what they decided.

 

I tried three computer repair shops but each said that as they do not have the volume of business they would have to alter their price structure.

 

One suggested that I contact Trading Standards, which I did.

I spoke to a woman with a very loud dictatorial voice who during the rather one sided conversation said at least a half dozen times that I should have gone to the trader first.

 

I tried explaining that as the laptop was out of guarantee

I did not think I would have any joy with them,

 

I also asked her why such a large company as PC World would have anything to gain by giving a false finding,

 

but she kept banging on about going to the trader first and asked me if I had the number for the Financial Ombudsman.

 

I also asked Argos why they would not accept Knowhow's finding and that going to another company to have it re-examined would only serve to push up the final cost,

 

but he repeated that it needed to be examined by a "neutral" company.

 

I dearly wished that I could have reached down the phone line and grabbed that loud woman, It was like listening to a party political broadcast.

 

Does anybody know what my next step should be.

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Have you tried diagnostics on the HDD using a USB caddy and another PC?

 

For £10 you can buy one

And if the drive is trucked

A new one is cheap too

 

All you would then need is a copy of your windows version

And that's free online using your key label on the lappy


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

 

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1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI Read Here

3. Reclaim Bank Account, Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial Read Here

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Where to start ?. I phoned Argos and explained the situation, they took the details and said that I would have to take the hard drive to a third party to have it inspected, they would not accept just Knowhow's finding alone, that I would have to find a VAT registered company..."one that had no financial interest in the matter" ??. and see what they decided. I tried three computer repair shops but each said that as they do not have the volume of business they would have to alter their price structure. One suggested that I contact Trading Standards, which I did. I spoke to a woman with a very loud dictatorial voice who during the rather one sided conversation said at least a half dozen times that I should have gone to the trader first. I tried explaining that as the laptop was out of guarantee I did not think I would have any joy with them, I also asked her why such a large company as PC World would have anything to gain by giving a false finding, but she kept banging on about going to the trader first and asked me if I had the number for the Financial Ombudsman.

I also asked Argos why they would not accept Knowhow's finding and that going to another company to have it re-examined would only serve to push up the final cost, but he repeated that it needed to be examined by a "neutral" company. I dearly wished that I could have reached down the phone line and grabbed that loud woman, It was like listening to a party political broadcast. Does anybody know what my next step should be.

 

I did warn you of this possibility.

 

I think you should now send to Argos head office a letter before action advising that you will issue a court claim, if they do refund you the cost of the replacement hard drive and cost of the report from Knowhow within 21 days. Enclose a copy of the Knowhow report and receipt for the hard drive.

 

Within the letter refer to the conversation with Argos customer services where they asked for another report from an independent source and advise that the majority of such independent assessment providers also sell and install new hard drives. Point out to them, that they are inadvertently calling into question the integrity of Knowhow and that this shows a lack of professional etiquette by Argos staff.

 

I think Argos will decide to just pay you and not fight this is court. But if they don't pay you, you will have to follow through and issue the court claim.

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I've already had laptop repaired by Knowhow ( PC World).

 

 

They have replaced the faulty hard drive which I have in my possession (boldly marked "faulty part").

 

 

Argos say that I must go to another IT shop and have the faulty hard drive tested again just to verify that the repair was genuine.

 

 

As if I'm in a conspiracy with PC World...they really need my £187 !!.

 

I will write to Argos tomorrow.

 

 

Do you think that an email to Sebastian James relating to Argos' "inadvertent" reference to PC Worlds integrity might also help.

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I've already had laptop repaired by Knowhow (PC World). They have replaced the faulty hard drive which I have in my possession (boldly marked "faulty part"). Argos say that I must go to another IT shop and have the faulty hard drive tested again just to verify that the repair was genuine. As if I'm in a conspiracy with PC World...they really need my £187 !!.

 

Yep, we know that. Send the letter as suggested.

 

There are independent electrical assessment places which Insurers use and you can probably send the hard drive to them. They have a testing rig, where they don't need the hard drive connected to your laptop. But the cost of you getting this done is not worth it. If it confirms the hard drive failed and cannot be repaired, all Argos will refund you is the cost of the hard drive replacement they would expect themselves and this new independent report.

 

I would send the letter to Argos and see how they respond. I can't see how Knowhow should be dismissed. Yes they are part of Currys, but i don't think they would falsely claim a hard drive was broken just to obtain a sale of a new hard drive. They would get found out, if there was another inspection.

 

Nb. As a thought, you could check local high streets for Computer repair shops, but if they sell hard drives, then it is no different to Knowhow, so what is the point in that.

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I will write to Argos tomorrow. Do you think that an email to Sebastian James relating to Argos' "inadvertent" reference to PC Worlds integrity might also help.

 

Knowhow probably would not be bothered.

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OK, I'll send the letter off tomorrow with relevant copies and get it recorded delivery. Thank you.

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