Housing Association Charge for Dumping Sofa

[stu007]

Hi Gordy

 

So someone told them it was you and the HA investigation consisted of send you a letter charging you for I assume removal costs.

 

I would not accept this as no proper investigation has taken place because if it had you would have been fully aware of this before the letter arrived.

 

I would put in writing (do not phone unless you can record the call) that you deny there charge of £60 and require full clarification from start till finish what investigation has taken place and under what policy this charge is and that you require copies of the following documents:

 

1. Anti-Social Behaviour and Harsaament Policy

2. Complaints and Comments Policy

3. Customer Service Policy

4. Estate Management Policy

5. Rechargeable Works Policy

6. Complaints Policy

 

Its the Rechargeable Works policy IMO they are using in this case but get them to clarify it as I said.

 

Most can be download from there website but still ask for them in writing: https://www.radian.co.uk/abouts/policies-and-leaflet/radian-policies

Edited March 7, 2017 by stu007

[stu007]

The biggest tip I will give you and this applies to any Housing Association with any issue you have with them.

 

1. Use there own Policies against them ask for copies of these in writing. (when you read through them just think to yourself "Did they do that" and if not highlight it and refer to it in your complaint)

 

2. If you have made a complaint they should use the Polices that were in force at that time even if the polices during the complaint are updated its the policy that was in force at the time of your complaint that should be use. (so simply check the Policy for when it was Approved & its next review date)

[stu007]

Hi Gordy

 

Thought I would pop in to see how this is progressing, any update?