Lloyds Credit Card PPI Upheld

[sjrobinson1984]

Hi,

 

First post so please be gentle

 

I recently made a claim for PPI for an old Lloyds Credit Card that ran from 2006 - 2008.

I did it all via initially the telephone and then using the standard PPI reclaim form.

 

My reasoning for the reclaim was the firstly I was entitled to Full-Pay SSP and also I have type-1 Diabetes so it's unlikely the PPI would have been relevant to me, none of which was explained at the point of the CC application.

 

Lloyds have now said they have upheld the complaint but the figures are extremely weird.

 

I've attached the refund letter but they are stating I only had 0.01p of PPI which I find hard to believe and they are refunding me £298 or so.

 

I didn't request a SAR but now I'm thinking I probably should to work out if what they are saying is correct.

 

Also they've said they'll pay the amount within 28 days, I assume I can still contest this even after they've deposited the money into my account.

 

Thanks!

[BankFodder]

I would write them a letter immediately and tell them that if they make the credit to your account, you are accepting it only in part payment and that you reject their calculations.

 

Send them a separate letter – under separate cover – an SAR.

 

You're absolutely right not to trust Lloyds

 

Please would you post up your documents in PDF format

[ThedaBara]

Perhaps they should provide a breakdown of how they came to their decision.

 

Yes, you can contest it if and when you get new information.

.. that's according to the ombudsman.

 

.. I'm in a similar situation where I've managed to claim for 5 years orf a 7 year policy..

 

. it's from years ago and a screen shot shows that after 5 years my policy seems to disappear from their records

 

, but if I can get further info,

say from bank statements,

that they loan ran the full 7 years

, then I can reclaim anything still owing

, even though the present award is for full and final settlement.

 

The problem I have at the mo is that they have deducted the tax from the award, and as the loan was in joint names, I'm wondering how to reclaim the tax... both non tax payers.

 

Good luck!

 

TB

[sjrobinson1984]

Hi,

 

Thanks for the replies.

 

I agree not to trust Lloyds.

I did speak to the call centre after I received the letter but they were useless simply saying if I was a good payer I would never have had to pay PPI - it clearly states I was a non-max payer!

 

I'll get a SAR sent off today along with a letter stating I part accept the compensation. my reckoning is that I paid off the CC in full November 2006 so they've disregarded anything prior to this.

 

Thank you.

[sjrobinson1984]

The Account date was 2004-2006 (not 2006-2008)

[BankFodder]

Hi,

 

Thanks for the replies.

 

I agree not to trust Lloyds.

I did speak to the call centre after I received the letter but they were useless simply saying if I was a good payer I would never have had to pay PPI - it clearly states I was a non-max payer!

 

I'll get a SAR sent off today along with a letter stating I part accept the compensation. my reckoning is that I paid off the CC in full November 2006 so they've disregarded anything prior to this.

 

Thank you.

Lloyds got a damn cheek saying this kind of thing. Of course if you had recorded the call, you would have been able to use this as the basis for a complaint against them. This is the kind of reason why you should always record your course