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    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
    • Car maker takes a hit from weakening demand and price war in the world's largest electric vehicle market.View the full article
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

TPS/BW ANPR PCN - Company Car - Brighton Road Retail Park, Redhill, RH1 6QL ***Statute Barred***


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OK,

the date you give as receiving the NTK,

was that with the co or the date they passed on the letter?

 

 

It will have been sent out too late for keeper liability anyway but the thick greedy hits dont care about the law, they want money.

 

 

The rest will depend on your employers attitude to all of this,

they dont ahve to pay and they dont ahve to name you as driver

but the parking co may try their luck if your co doesnt refute the claim with some strength.

 

 

As for stopping the money from your pay,

tell them that it is not a fine but an unlawful remand

and as such any deduction from your wages can be considered as an unlawful deduction and that gives you the right to take them to a court or Employment Tribunal to recover the monies.

 

 

Now no-one would want to start that fight so try and get your boss to look at this thread and hopefully they will see that it is not what it seems and they can bat this away.

 

 

as a company they are in a very strong position to get a full costs recovery order should TPS start a legal fight and that will be worth letting TPS know that no prisoners will be taken.

 

If the car park is near to you get some pictures of the signage as I bet that is flawed as well,

 

 

we would like to see the NTK as I bet we can pick more holes in that anyway.

Let your boss know that we will be pleased to offer our advice on this matter should they iwsh to take it on.

 

Their alternative is to name you as the driver and you can then fight it.

Once you have been named then TPS have no reason to contact your company again

 

 

We wll then fight the claim based on the signage and what they say is the event that caused you to owe them money.

 

 

they often get that wrong from the outset and there are loads of other reasons as to why their claim doesnt add up

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Gte the company to tell TPS that you were the driver then.

They should then get no further bother nad you cab take it on from a different angle.

 

 

i'm sure that I know the place you parked,

there was no parking managemtn a couple of years ago

so it will be interesting to see their contract.

 

 

Also there are different parts of the parking that are owned by different companies

and you can drive through from one to another.

 

 

That makes me wonder if you parked on land they manage at all.

 

 

I will trya nd see what google streetview tells me but it is something to consider as there must be 3 landlords ther and I would question their rights to claim that you had a contract at all.

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well, you obviously have to tell them you were driving ( actually you co has to tell them but that is by the by) or they will continue to harass the Co. However, give us a chance to have a look at the lie of the land first.

the big sign at the entrance just says customer parking only and there are no other conditions that can form a contract on that sign so it is an invitation to treat at most.

The other signs scattered about the site may well offer a contract but you dont actually have to accept them as you have taken the main sign at its word and you were a customer and that is that.

It used to be the case that you could cut through the side of the car park to Jewsons and the car dealership to the left hand side as you view it from the road but the satellite isnt clear on that point

perhaps anyone going through Redhill can let us know whether a car can still pass between this car park and the ones on the industrial estate on Reading Arch Rd.

The other thing you can do is if you were there on business all of this time is to contact Halfords and complain bitterly about being taxed to spend your money with them and ask them to get the demand cancelled.

Find out a suitable address to write to, if you email they will just forward the email to TPS who will tell them the matter has been dealt with (and tell you your appeal has failed so pay up).

in the long run the signage isnt good enough to create a contract but you will have to get some decent pictures af the sign at the entrance and also of the other signs as they are claiming an overstay so we need to see exactly what those signs say.

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It was a mistake for 2 reasons, the first one being that you have now given them a method of harassing you for free for ever and the second one is that they are obliged to write to you withion a certain time limit under the POFA or they lose the right to claim a bean. By contacting them too soon you have negated the protection of the law you would have otherwise had.

 

Always make them do the running.If the company didnt send their paperwork back in time it is not your fault so the argument would have been between the aprking co and the keeper and the parking co would have lost because again no adherence to POFA so no liability.

 

Shame your boss didnt read this post, did you invite him to as suggested?

Edited by honeybee13
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are you up to challenge this bearing in mind it wont be a quick resolution.

 

 

they are just greedy so wont listen to reason so you have to force them into giving up chasing you or them risking losing a court claim

( they will lose a properly defended claim and you have good reasosn to defend).

 

I would fight but I am not you, we advise on how to do things but cabnt decide what to do for you.

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  • 2 weeks later...

emailed you?

 

Why on earth did you give them a free harass me pass?

 

Block their email and make sure they get it bounced back as spam.

 

If you had read a number of other peoples topics you would have seen this screaming out at you.

 

You cannot act in isolation, sharing is knowing, knowledge is power.

 

NO PHONE CALLS, NO EMAILS, PROPER LETTER ONLY. Make them spend their money.

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  • 4 weeks later...

No, you should have read what I said after I told you off for emailing in the first place. You block their email and make sure it is bounced back . They will be writing to you if they want to continue, dont inivte them to harass you.

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  • 3 weeks later...

well,

they cant legally add debt recovery charges but anyone who pays up would be unlikely to be aware of this.

 

 

likewise the threat of further costs for passing it to the next desk in their portakabin.

 

They all seem to miss the point about claiming keeper liability,

the laibility is only for the amount claimed,

 

 

any other amount added is not lawful

because no contract exists between the keeper and the company

 

 

so the distance contracts regs apply and the kpeepr hasnt been offered a contract,

just a strict liability for a charge for a breach of contract, which is an entirely different thing.

 

 

I have no doubt that someone at the parking co knows the difference but they need to chisel the debtor otherwise they will have to pay for all these begging letters themselves.

 

 

No doubt some judge will make a Beavis type decision and decide that a breach of contract or even trespass is actually a contract after all.

 

Ignore this letter as before

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