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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Unviversal Credit CCJ, Sold to paragon , now Arrows and restons


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docman, hi,

my reference to the ccj was to the upcoming hearing, which i anticipated losing, hence the ccj.

they had no evidence in the oiginal application. that's why it was struck out.

in this one, the brief details of claim is for monies due from the defendant under an agreement made between the parties in 1996.

( the agreement was not with arrow)

they have now provided a copy of the NOA and the original Credit agreement.

there is no DN, as the account has never been in default.( they now say they don't need one.

hope this clears it up

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they cant take u to court without a DN i thought

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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They may not need a DN if the agreement ended naturally ( I am willing to be corrected) but if the OC took any action, they would have to issue a DN.

 

Arrow need to produce an ENFORCEABLE credit agreement, possibly a valid DN and a valid NOA.

 

Stephen, can you type up the POC as they appear and also post up the CCA, and NOA. I know you posted them earlier but the link doesn't work.

Arrow Global/MBNA - Discontinued and paid costs

HFO/Morgan Stanley (Barclays) - Discontinued and paid costs

HSBC - Discontinued and paid costs

Nationwide - Ran for cover of stay pending OFT case 3 yrs ago

RBS/Mint - Nothing for 4 yrs after S78 request

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can anyone confirm something regarding the NOA. on reading other threads, i understand that the NOA should be issued, in this case, by paragon, not arrow. is this correct?

i have checked through my paperwork and there is no communication about this from paragon.I sent paragon a SAR to which they replied. so a copy of the NOA should be included with that, shouldn't it?

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for some reason, they have automatically been reduced to thumbnails, so unsure if you can read them

 

Stephen

 

Can you use photobucket to repost as a larger image. The thumbnails are a bit small,

Arrow Global/MBNA - Discontinued and paid costs

HFO/Morgan Stanley (Barclays) - Discontinued and paid costs

HSBC - Discontinued and paid costs

Nationwide - Ran for cover of stay pending OFT case 3 yrs ago

RBS/Mint - Nothing for 4 yrs after S78 request

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id like to know what drugs hes been smoking

 

How the hell does he come to that figure?

 

120 x £28.53 = £3423.60

 

so unless there has been no payment ever, and a huge amount of penalty charges, which are unlawful and irrecoverable by the claimant in any event, their claim is defective and therefore their pleadings are wrong and should be struck out or atleast amended

 

How many payments did you make steve towards this debt? clearly the figures are wrong, however they are right about no needing a default notice for this as they are not suing for future monies if they were due at the point which their claim says

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oh and lets not forget this is their second bite of the cherry too as they stuffed it up first time around and now seem to have done the same here

 

im not surprised though as i have had dealings with copes before and i must say the words "not the sharpest tools in the box" springs to mind, especially when the facts of my clients case is taken into consideration;)

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pt, hi,

i made 11 payments at the full amount (£28.53), oct 1997. then i started hitting difficulties. then, according to their breakdown, nothing until may 98 ( £15.00) and then again, nothing till jan 01. (£15.00).i will have to check my own payment record to refute/verify this.

it then shows minimum payments each month of £15.00, Sometimes more until jan 06 then... nothing.

there are a couple of " sundry debits " amounting to £100.00 and some "third party charges" amounting to just over £200.00. the remainder is made up of interest charges, varying amounts each month from around £20,00 to over £70.00.

so their figures show i have only paid £1313.83p

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pt, hi,

i made 11 payments at the full amount (£28.53), oct 1997. then i started hitting difficulties. then, according to their breakdown, nothing until may 98 ( £15.00) and then again, nothing till jan 01. (£15.00).i will have to check my own payment record to refute/verify this.

it then shows minimum payments each month of £15.00, Sometimes more until jan 06 then... nothing.

there are a couple of " sundry debits " amounting to £100.00 and some "third party charges" amounting to just over £200.00. the remainder is made up of interest charges, varying amounts each month from around £20,00 to over £70.00.

so their figures show i have only paid £1313.83p

so are their figures correct?

 

do you agree with them

 

i cant see any terms and conditions which set out the charging structure which is required by schedule 1 para 22 of SI1983/1553

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so are their figures correct?

no, i don't believe so

 

do you agree with them

i most certainly do not

 

i cant see any terms and conditions which set out the charging structure which is required by schedule 1 para 22 of SI1983/1553

 

my missus has " put away" for safe keeping, my receipt books, and am unsure as of my figures till i add them up. unfortunately she is at work for the next few hours, so cannot compare them till she comes home

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have just spoken to my OH on the phone,snd i sm sfrsid to say that as the case had been struck out last year,and was over and done with, ( so we thought) she thought we no longer needed the books and has disposed of them,so it looks like i cannot argue over the amounts paid

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the T&C are set out on the rear of the CCA

Does it set out the default charges?

 

that was my point, without the charges set out in the CCA they cant charge you as the terms would be immediately unfair

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on the rear, it says:

default charges

a) additional interest shall be payable by the customer on any overdue monthly payment or part thereof by virtue ofcompounding of interest.

b)at the company's discretion a charge in accordance with the company's tariff shall be made for each and every monthly payment or part thereof not paid on the due date ( whether previously demanded or not)

c) any reasonable disbursements incurred in locating the customer as a result of thetheir failing to comply with clause 6 ( change of address) and shall be debited to the account.

d)any payments received from the solicitors or collection agents shall be credoted to the account net of charges

e) any reasonable disbursments incurred in collecting any overdue payments shall be debited to the account.

that is everything regarding default charges on the rear. looks like they have covered most of their bases

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So how do they come to the figure they claim then, it is actually more than you would have to repay and thats not taking into account that you have paid them over £1300

approximately £4000 in interest

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